Datavant

Full-stack Engineer

• Design, build, and operate the ingestion frameworks that pull data from operational databases, vendor APIs, document streams, and third-party feeds into Snowflake, Iceberg, and Databricks
• Own and evolve the ingestion stack (AWS DMS, MWAA / Airflow, Fivetran) and design new patterns for API sources
• Build self-service tooling so product engineers can onboard new sources without becoming experts in our infrastructure
• Write and review the Terraform behind our ingestion infrastructure
• Partner with product, data, and analytics teams to pick the right ingestion pattern for each source and stand it up end-to-end
• Lead production troubleshooting and incident response, and turn each incident into a durable platform fix
• Raise the bar on engineering quality, observability, cost discipline, and security in everything the team ships
• Mentor mid-career engineers and pull peers along through code review, pairing, and design feedback

Senior Engineer – Ingestion & Streaming Frameworks

Customer Success Manager

• Lead the Datavant relationship with the customer ensuring that they receive the best possible result delivery, service and support.
• Manage coordination, tracking and reporting of all things related to customer projects.
• Lead (coordinate, motivate and facilitate) the efforts of associated project resources working closely with all internal teams including: data integrations, coding management, engineering, sales, and executive teams.
• Ensure smooth communication channels between internal stakeholders via regular reporting and info sharing (daily/weekly/quarterly reports, meetings, status updates, etc.).
• Own customer operations project management processes, tools, reference materials and cross functional usage.
• Monitor project status and success throughout the entire project lifecycle.
• Identify, analyze and resolve customer problems as they arise; coordinating escalation and resolution with sales and other internal stakeholders.
• Prepare final reports and presentations for customers; calculate project results summaries, coordinate results delivery with the Sales team.
• Identify, define and execute process improvements in line with department needs and organizational goals.
• Partner with the engineering team to identify, prevent, and resolve software issues affecting customer projects.

Client Success Manager – Payer

Manager

• Outreach to and communication with attorneys and physicians.
• Managing the expert-time-approval process and resultant billing
• Project management for case review, depositions, and court testimony
• Maintaining accurate electronic records on each case
• Telephone support for experts and attorneys Work closely with Accounts Payable and Accounts Receivable teams to streamline payment workflows and resolve billing issues. Problem-solving and conflict resolution, as necessary
• Responsible for interacting with and responding to attorneys nationwide who are in search of expert witnesses
• Conduct calls with prospective clients, obtaining relevant case information, coordinating with in-house physicians and closing the sale with the attorney.
• Process medical chronologies to ensure client requests are fulfilled and completed chronologies are delivered timely
• Perform other duties as assigned.

Case Manager

Data Engineer

• Lead the design and evolution of scalable data platform infrastructure
• Drive complex, cross-functional initiatives with broad scope
• Mentor and guide engineers across the team
• Facilitate technical discussions and architecture decisions
• Partner closely with stakeholders to translate ambiguous business needs into scalable solutions
• Design and maintain reliable, observable, and reusable data workflows
• Establish and evolve standards for testing, monitoring, and operational reliability
• Review and guide code, infrastructure, and architectural decisions

Senior Data Engineer

• Own and manage a portfolio of enterprise accounts, building strong relationships across all levels and serving as a trusted advisor.
• Lead customer onboarding and drive adoption processes, creating tailored growth plans to support usage, expansion, retention, and long-term loyalty across your assigned client portfolio.
• Develop deep expertise and proficiency in the capabilities of our advanced medical data analysis products to effectively guide clients, transfer knowledge, and share best practices.
• Deliver ongoing value by partnering cross-functionally with Product and internal teams to enhance the customer experience.
• Facilitate regular client engagements including cadence meetings, QBRs, reporting, training, and other strategic and supportive interactions.
• Proactively identify risks and opportunities, forecasting renewals and expansion within your client portfolio.
• Partner with Sales to support contract renewals and identify upsell opportunities.

• Work remotely from anywhere in the United States.
• Manage an assigned book of customers across Datavant’s Legal & Insurance business.
• Own the customer relationship for assigned accounts by driving engagement, account health, adoption, value realization, retention support, and expansion identification.
• Build trusted relationships with customer stakeholders.
• Develop and maintain a clear understanding of each customer’s business, workflow, goals, products used, order behavior, service experience, risks, opportunities, and overall health.
• Build and maintain account plans for assigned customers.
• Use Salesforce and other data to identify risks and opportunities across the book.
• Proactively engage customers based on data signals.
• Lead customer meetings, trainings, health reviews, account check-ins, business reviews, and renewal readiness discussions.
• Help customers understand and adopt Datavant/Ontellus solutions.
• Identify qualified growth opportunities by uncovering customer needs tied to additional products, expanded usage, and new relationships.
• Partner with Sales to share clear lead context.
• Partner with internal teams to address customer issues and improve workflows.
• Capture customer feedback in a structured way.
• Maintain strong Salesforce hygiene.
• Support renewal readiness by documenting customer value, unresolved risks, and trends.
• Act as the voice of the customer internally.

Client Success Manager – Mid-Market Carriers

Financial Planning and Analysis

• Own inventory forecasting for data retrieval and medical coding verticals, monitoring business drivers and KPIs to stress-test volume and headcount assumptions.
• Support monthly financial reforecasts and contribute to the development of annual operating plans.
• Collaborate with Sales on pricing proposals for new and existing customers, including minimum commitments, enterprise pricing agreements, and quarterly business reviews.
• Partner with Operations, Customer Success, and Product on capacity planning and inventory management, tracking product initiatives and their impact on demand.
• Provide ad hoc financial and operational analysis to support leadership decision-making across the organization
• Leverage AI tools to automate go-to market workflows, conduct dynamic pricing analysis, and drive inventory demand planning and forecasting to improve speed, accuracy and decision-making around the business

Senior Analyst, Strategic Finance

Medical Billing and Coding

• Review medical records and assign accurate codes for diagnoses and procedures.
• Assign and sequence codes accurately based on medical record documentation.
• Assign the appropriate discharge disposition.
• Abstract and enter the coded data for hospital statistical and reporting requirements.
• Communicate documentation improvement opportunities and coding issues to appropriate personnel for follow up and resolution.
• Maintain a 95% coding accuracy rate and a 95% accuracy rate for APC assignment and meet site-designated productivity standards.
• Be responsible for tracking continuing education credits to maintain professional credentials.
• Attend Datavant Health sponsored education meetings/in-services.
• Demonstrate initiative and judgment in the performance of job responsibilities.
• Communicate with co-workers, management, and hospital staff regarding clinical and reimbursement issues.
• Function in a professional, efficient, and positive manner.
• Adhere to the American Health Information Management Association’s code of ethics.
• Be customer-service focused and exhibit professionalism, flexibility, dependability, and a desire to learn.
• Handle a high complexity of work function and decision-making.
• Possess strong organizational and teamwork skills.
• Comply with all HIM Division Policies.

Outpatient Coder

Support Engineer

• Own customer tickets and issues end-to-end with minimal oversight
• Lead customer interactions independently
• Identify recurring issues and propose systemic fixes
• Develop fluency across all products in scope for Technical Solutions

Customer Support Engineer

Client Partner

• Develop and execute strategic plans to identify and target new business opportunities in biopharma, healthcare, and life sciences with a focus on organizations investing in real-world evidence strategies
• Proactively engage prospects via outbound calls, emails, and industry networking to build a robust pipeline of opportunities related to Aetion’s evidence generation, AI, and analytics solutions
• Own the full sales process - from initial outreach to contract closure, ensuring alignment between customer evidence needs and Aetion’s RWE offerings
• Present Aetion’s value proposition in RWE and RWD analytics through compelling demonstrations and business cases
• Partner with marketing, product, and science teams to deliver tailored RWE solution proposals
• Stay current on RWE market dynamics, technology and AI, regulatory guidance for real-world data, and competitor offerings
• Maintain accurate pipeline management and forecasting in CRM systems
• Identify new and upsell opportunities across assigned territories and existing accounts.

Client Partner – Real-World Evidence

Engineer

• Design, develop, and maintain detection logic across endpoint, network, and cloud environments
• Create and tune detections using tools such as CrowdStrike, Zscaler, SIEM platforms, and DLP solutions
• Leverage Cyberhaven to build and enhance data exfiltration and insider risk detections
• Analyze logs and telemetry to identify attack patterns, anomalies, and emerging threats
• Continuously improve detection quality by reducing false positives and increasing signal fidelity
• Partner with Incident Response and Security Operations to investigate alerts and refine detection strategies
• Develop and document detection use cases, playbooks, and workflows
• Stay current with adversary tactics, techniques, and procedures (TTPs) and translate them into actionable detections
• Contribute to detection automation and engineering initiatives to improve scalability and efficiency

Detection Engineer

Product Manager

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Senior Director of Product, Provider Experience

Vice President

• Lead regional operations across multiple markets, Managers, Supervisors, and frontline + Global staff
• Own regional KPI performance, including TAT, OTD, quality, productivity, and standardization
• Ensure adherence to standardized workflows and compliance requirements across all sites
• Partner with Workforce Management (WFM) to forecast labor needs and ensure appropriate staffing
• Interpret regional KPI trends and create action plans to improve performance
• Lead regional continuous improvement initiatives and support transformation pilots
• Respond to operational escalations routed through Account Management
• Partner cross-functionally with Network Operations Center (NOC), Training, Implementation, and Product teams
• Coach and develop Managers and emerging leaders within the region
• Drive adoption of digital and global workflows across operational teams
• Design and evolve the service delivery operating model to support business growth and client expectations
• Lead large-scale delivery transformations, including standardization, automation and technology enablement
• Ensure delivery capabilities scale without linear increases in cost or headcount
• Partner closely with Account Management, Go-To-Market, Product and Compliance
• Review, assess and provide resolution to all negative and neutral customer services surveys.
• Analyze monthly regional budgeting and accounting reports to include Cognos to maintain adherence to annual budget and expenditure controls with emphasis on sales, compensation and site performance.
• Analyze reports to ensure appropriate monitoring of financial performance and quality and explain any variances in financial data.
• Oversee employee management to include, hiring, training, motivating, coaching, developing, disciplining, and terminating of associates within the reporting structure.

Vice President – Service Delivery

• Stabilize execution across multiple sites or portfolios, resolving cross-site bottlenecks and operational risks
• Serve as the senior point of escalation for complex operational issues (non-customer-facing)
• Monitor KPIs and drive corrective action where trends indicate risk
• Coach and mentor Service Delivery Managers to strengthen leadership capability
• Partner with Managers and Supervisors to address performance issues and development needs
• Reinforce standardized workflows and reduce operational drift
• Support audit readiness and compliance with HIPAA, DMPO, UAD, and internal standards
• Identify multi-site quality trends and deploy targeted improvement actions
• Ensure operational readiness for new tools, workflows, and training models
• Execute and support cross-site continuous improvement initiatives

Senior Service Delivery Manager

Customer Support

• Answer and conduct business on the telephone while maintaining excellent Customer Service.
• Answering release of information related telephone calls and inquiries accurately and timely.
• Review, research, resolve and respond to inquiries that are received via telephone, email or written correspondence.
• Document all calls, inquiries and resolution in detail in appropriate areas of our software systems.
• Follow all department and/or site specific processes and procedures accordingly.
• Meet and maintain the department’s productivity and quality assurance expectations.
• Responsible for following all company policies and procedures as posted or communicated by management.
• Maintain confidentiality by keeping all information seen and heard within the boundaries of the role in the strictest confidence.
• Maintain open lines of communication with other employees and members of management in regards to any problems, complaints, incidents, etc. immediately.
• Perform work in accordance with the training and direction provided and adheres to facility specific procedures.
• Attend mandatory employee in-service meetings and/or training sessions, if so directed.
• Maintain an acceptable attendance record and reports to work as scheduled.
• Perform other duties as assigned.