Datavant

Customer Support

• Work an 8.5-hour shift scheduled between 8:00 AM and 9:00 PM EST, with the exact schedule determined by business needs
• Answer release-of-information telephone calls and inquiries accurately and promptly
• Conduct business on the telephone while maintaining excellent customer service
• Review, research, resolve, and respond to inquiries received by telephone, email, or written correspondence
• Document all calls, inquiries, and resolutions in appropriate software systems
• Follow department- and site-specific processes and procedures
• Meet and maintain productivity and quality assurance expectations
• Follow company policies and procedures
• Maintain strict confidentiality of information seen and heard within the role
• Maintain professionalism and rapport with coworkers and management
• Communicate problems, complaints, and incidents promptly to employees and management
• Perform work according to provided training, direction, and facility-specific procedures
• Attend mandatory employee meetings and training sessions when directed
• Maintain acceptable attendance and report to work as scheduled
• Perform other duties as assigned

CPC Processor I, Customer Support

Health Information Specialist

• Process release of information, specifically medical record requests, accurately and efficiently
• Receive and process requests for patient health information according to Company and Facility policies and procedures
• Maintain confidentiality and security of privileged information
• Apply medical privacy regulations and safeguard against unauthorized disclosure
• Manage patient health records and ensure HIPAA compliance
• Prepare new patient charts using paper sources and/or electronic health records
• Assemble medical records in standard order and ensure they are accurate and complete
• Create digital images of paperwork for storage in electronic medical records
• Retrieve and appropriately transmit patient records to internal and external requestors
• Answer inbound and outbound calls and provide medical record status
• Document information in multiple platforms using two computer monitors
• Assist with patient walk-ins, faxes, mail, data entry, and pickup scheduling as needed
• Inform the manager of work, site difficulties, and fluctuating volumes
• Meet site-specific productivity expectations and perform other assigned duties

Health Information Specialist I

Product Manager

• Own the product roadmap for the Coding Data Platform and prioritize engineering, client, and platform demands.
• Communicate product tradeoffs to senior leadership.
• Lead integration strategies with clients and Datavant’s retrieval business, including transition to the new Document Services layer.
• Drive automation of the project setup lifecycle from data receipt through downstream availability.
• Define metrics that make pipeline performance visible and actionable.
• Maintain standardized data specifications and ingestion profiles across MA, ACA, and Medicaid programs.
• Ensure HIPAA and CMS compliance and reduce manual configuration errors.
• Define dual-load strategies, rollback windows, and project routing logic for client migrations.
• Coordinate across Data Integration, ML Platform, Data Engineering, Business Intelligence, Retrieval, Operations, and Client Success.
• Own RACI clarity and unblock cross-functional dependencies.
• Support scalable, reliable, and performant data ingestion pipelines and maintain product-service databases.
• Provide end-to-end visibility into pipelines and databases.

Senior Product Manager, Retrospective Risk Adjustment Coding

• Process all release of information requests, specifically medical record requests, accurately and efficiently
• Receive and process requests for patient health information according to company and facility policies
• Maintain confidentiality and security of privileged patient information
• Apply medical privacy regulations and ensure HIPAA compliance
• Manage, safeguard, assemble, and complete patient health records
• Prepare new patient charts using paper sources and/or electronic health records
• Create digital images of paperwork for storage in electronic medical records
• Retrieve and appropriately transmit patient records to internal and external requesters
• Answer inbound and outbound calls from patients, insurance companies, and attorneys
• Provide medical record status updates and customer service
• Document information across multiple platforms using two computer monitors
• Inform the manager about work, site difficulties, and fluctuating volumes
• Assist with walk-ins, faxes, mail handling, data entry, pickup scheduling, and other administrative duties as needed
• Meet site-specific productivity expectations

• Process all release of information (ROI), specifically medical record requests, in a timely and efficient manner
• Safeguard patient privacy and ensure authorized access to medical information in compliance with company policy and HIPAA regulations
• Receive and process requests for patient health information according to company and facility policies
• Maintain confidentiality and security of privileged information
• Maintain working knowledge of company and facility software
• Adhere to company and customer facility codes of conduct and policies
• Inform the manager of work, site difficulties, and fluctuating volumes
• Manage, safeguard, assemble, and maintain accurate and complete patient health records
• Prepare new patient charts using paper sources and/or electronic health records
• Create digital images of paperwork for electronic medical records
• Retrieve and appropriately transmit patient records to internal and external requesters
• Answer inbound and outbound calls
• Assist with patient walk-ins when needed
• Assist with faxes, mail, and data entry
• Meet site productivity expectations
• Schedule pickups when needed
• Perform other duties as assigned

• Define the long-term product vision, strategy, roadmap, and success metrics for Datavant’s Legal & Insurance vertical
• Translate a complex, fragmented market into a coherent product strategy across requester experience, retrieval workflows, fulfillment, integrations, and record analysis
• Shape product architecture, including workflows, data models, platform capabilities, partner integrations, and AI-enabled experiences
• Partner with executive leadership on opportunities, priorities, investment decisions, and organizational alignment
• Build scalable products for attorneys, copy services, insurers, and other requesters across enterprise and small/mid-sized customer segments
• Collaborate with engineering, data science, analytics, operations, design, and commercial teams from strategy through execution
• Convert operational friction into product capabilities and custom workflows into scalable platform patterns
• Develop AI-powered tools for extracting, summarizing, structuring, and acting on medical-record insights
• Establish metrics, feedback loops, and operating rhythms to improve retrieval speed, completeness, transparency, quality, customer satisfaction, and operational efficiency
• Serve as product thought leader and mentor to other product managers

Staff Product Manager – Legal & Insurance

Agent

• Make primarily outbound calls to medical provider offices to obtain medical charts on behalf of clients
• Adhere to HIPAA guidelines and company policies
• Handle outbound calls professionally and efficiently
• Resolve scheduling issues with provider offices during calls
• Log all call transactions in designated computer software systems
• Assess and escalate calls as needed
• Meet company-set performance goals and KPIs
• Use call scripts to encourage medical providers to send charts via onsite technician, fax, mail, provider portal, and other retrieval methods
• Respond to questions or concerns from provider offices
• Adhere to the Company's Code of Conduct and policies
• Assist with additional work duties or responsibilities as required

Outreach Agent

• Process all release of information requests, specifically medical record requests, accurately and efficiently
• Receive and process requests for patient health information according to company and facility policies
• Maintain confidentiality and security of privileged information
• Maintain knowledge of company and facility software
• Follow company and customer facility codes of conduct and policies
• Inform the manager about work, site difficulties, and fluctuating volumes
• Manage and safeguard patient health records in compliance with HIPAA
• Prepare new patient charts using paper sources and/or electronic health records
• Assemble medical records in standard order and ensure they are accurate and complete
• Create digital images of paperwork for storage in electronic medical records
• Retrieve and appropriately transmit patient records to internal and external requesters
• Answer inbound and outbound calls
• Assist with patient walk-ins and administrative duties such as faxes, mail, and data entry
• Meet site-specific productivity expectations
• Schedule pick-ups as needed
• Perform other duties as assigned

Health Information Specialist I – Entry Level

• The posting provides an introductory overview of Datavant's healthcare data collaboration platform and mission
• No specific job responsibilities are provided in the posting

• Work Monday-Friday, 8:00am-4:30pm
• Receive and process requests for patient health information according to company and facility policies
• Maintain confidentiality and security of privileged information
• Maintain working knowledge of company and facility software
• Follow company and customer facility codes of conduct and policies
• Inform the manager about work, site difficulties, and fluctuating volumes
• Assist with additional work duties and responsibilities as required
• Apply medical privacy regulations consistently to prevent unauthorized disclosure
• Manage and safeguard patient health records while ensuring HIPAA compliance
• Prepare new patient charts using paper documents and/or electronic health records
• Assemble medical records in standard order and ensure accuracy and completeness
• Create digital images of paperwork for storage in electronic medical records
• Retrieve and appropriately transmit patient records in response to internal and external requests
• Answer inbound and outbound calls
• Assist with patient walk-ins
• Handle administrative duties including faxes, mail, and data entry
• Meet site-specific productivity expectations
• Schedule pickups
• Perform other duties as assigned

Supervisor

• Lead, coach, and motivate frontline and Global team members to meet daily productivity and quality expectations
• Conduct daily huddles and assign work based on staffing, workflow needs, and queue aging
• Drive adherence to standardized processes and operating procedures
• Monitor performance dashboards and adjust workflows to maintain TAT and OTD goals
• Perform quality checks and retrain team members based on error patterns or SOP deviations
• Enforce compliance standards and immediately escalate risk or privacy concerns
• Partner with the Manager, Service Delivery on staffing, scheduling, and performance improvement
• Support new hire onboarding and reinforce training content (Phase 1)
• Maintain an accurate skills matrix to inform work assignment and staff development
• Participate in continuous improvement initiatives and operational pilots
• Foster a positive and inclusive team culture that reflects Datavant values
• Support adoption of technology enabled workflows

Service Delivery Supervisor

DevOps Engineer

• Own the technical direction of SRE functions for designated teams from architecture definition and test planning through implementation and ongoing operations
• Lead design and development of tooling and processes that improve service delivery at scale: reliability, resiliency, efficiency, visibility, and quality
• Drive adoption of researched, verified, and standardized engineering practices across the teams you support
• Enhance system designs and infrastructure implementations to make them more efficient, standardized, and maintainable
• Take end-to-end ownership of major projects defining architecture, test plans, and implementation and empower others to do the same
• Push for and advocate superior architectural solutions; provide a compelling, data-backed case for change
• Drive transformation and standardization of foundational infrastructure services as the environment evolves and the business grows
• Architect and lead the integration of newly acquired cloud environments into Datavant's infrastructure, ensuring security, reliability, and consistency across an expanding multi-cloud footprint
• Design and implement hybrid-cloud and cross-cloud connectivity strategies to ensure interoperability as M&A activity adds new environments
• Collaborate with security, platform engineering, and development teams to ensure newly integrated environments adhere to Zero Trust principles, governance frameworks, and automation-first practices.

Staff Site Reliability Engineer

• Lead the design and implementation of reliability improvements across assigned services, with minimal guidance
• Identify systemic inefficiencies in architecture, implementation, and operational process and drive solutions
• Implement customized solutions to complex operational problems derived from technical requirements
• Review code, systems, and configuration with a focus on efficiency gains, optimization, and best practices and hold peers to those standards
• Own SLO/SLI definitions for assigned services and drive teams toward meeting and improving those targets
• Lead incident response, facilitate postmortems, and ensure action items result in durable reliability improvements
• Support the integration of newly acquired cloud environments into Datavant's existing infrastructure, ensuring reliability, security, and operational consistency from day one
• Contribute to the implementation of hybrid-cloud and cross-cloud connectivity strategies that ensure interoperability across a growing multi-cloud footprint
• Help maintain and expand the modular network security edge, keeping it flexible enough to absorb additional environments as M&A activity requires
• Drive standardization of infrastructure and operational practices across consolidated environments, reducing fragmentation and toil
• Partner with security and platform engineering teams to ensure newly integrated environments adhere to governance frameworks and automation-first principles
• Develop tools and processes to improve team service delivery including scaling, resiliency, efficiency, visibility, quality, and operations management
• Analyze service delivery data and team feedback to drive meaningful improvements to development processes
• Participate in and help evolve on-call practices, runbooks, and alerting strategy for assigned teams
• Teach and lead more junior engineers on team processes, technical implementations, and SRE best practices
• Build and maintain Infrastructure as Code (Terraform, Ansible) to support scalable, repeatable, and secure deployments
• Develop and improve CI/CD pipelines, automated testing, and deployment tooling.

Site Reliability Engineer

• Receive and process requests for patient health information in accordance with Company and Facility policies and procedures.
• Maintain confidentiality and security with all privileged information.
• Maintain working knowledge of Company and facility software.
• Adhere to the Company's and Customer facilities Code of Conduct and policies.
• Inform manager of work, site difficulties, and/or fluctuating volumes.
• Assist with additional work duties or responsibilities as evident or required.
• Consistent application of medical privacy regulations to guard against unauthorized disclosure.
• Responsible for managing patient health records.
• Responsible for safeguarding patient records and ensuring compliance with HIPAA standards.
• Prepares new patient charts, gathering documents and information from paper sources and/or electronic health record.
• Ensures medical records are assembled in standard order and are accurate and complete.
• Creates digital images of paperwork to be stored in the electronic medical record.
• Responds to requests for patient records, both within the facility and by external sources, retrieving them and transmitting them appropriately.
• Answering of inbound/outbound calls.
• May assist with patient walk-ins.
• May assist with administrative duties such as handling faxes, opening mail, and data entry.
• Must meet productivity expectations as outlined at specific site.
• May schedules pick-ups
• Other duties as assigned.

QA Engineer

• Schedule: M - F 8 - 4:30
• Conduct structured audits of ROI (Release of Information) requests to ensure accuracy, completeness, and proper medical record fulfillment
• Review pended and completed requests to verify data integrity and correct record capture in systems (e.g., HealthSource)
• Ensure compliance with HIPAA, HITECH, state/federal regulations, and client-specific requirements
• Evaluate end-to-end request and fulfillment workflows for quality, accuracy, and adherence to SOPs
• Document audit findings clearly, including errors, trends, and corrective recommendations
• Identify, investigate, and resolve routine discrepancies; escalate complex or high-risk issues as needed
• Analyze audit results to identify recurring patterns, systemic issues, and opportunities for process improvement
• Provide actionable, audit-based feedback to operational teams to improve performance and
• Maintain high standards for audit accuracy, documentation quality, and regulatory adherence
• Meet established productivity targets and turnaround timelines for audits
• Participate in calibration activities (e.g., interrater reliability sessions) to ensure consistency and alignment across auditors
• Stay current on ROI regulations, fee structures, and facility-specific policies governing release of information

CPC Processor I, Customer Support

Health Information Specialist I

Senior Product Manager, Retrospective Risk Adjustment Coding

Health Information Specialist I

Health Information Specialist

Staff Product Manager – Legal & Insurance

Outreach Agent

Health Information Specialist I – Entry Level

CPC Processor I, Customer Support

Health Information Specialist

Service Delivery Supervisor

Staff Site Reliability Engineer

Site Reliability Engineer

Health Information Specialist

Quality Assurance Auditor