Datavant

Data Scientist

• Play a key role in the success of our products by developing models for document understanding tasks.
• Perform error analysis, data cleaning, and other related tasks to improve models.
• Collaborate with your team by making recommendations for the development roadmap of a capability.
• Work with other data scientists and engineers to optimize machine learning models and insert them into end-to-end pipelines.
• Understand product use-cases and define key performance metrics for models according to business requirements.
• Set up systems for long-term improvement of models and data quality (e.g. active learning, continuous learning systems, etc.).

Senior Data Scientist, NLP

Customer Support

• Maintain a positive, empathetic, and professional attitude toward customers at all times, even in high-stress or escalated situations.
• Respond promptly to customer inquiries in a high call volume, fast-paced environment with minimal supervision.
• Interact with customers via telephone, email, and online chat to answer complex product-related questions, resolve advanced issues, and provide in-depth education on Record Hub processes.
• Independently investigate and resolve complex product and service complaints, including those requiring cross-functional coordination.
• Identify trends in customer issues and recommend improvements to workflows, tools, or knowledge resources.
• Serve as a point of escalation for Level I representatives and provide informal guidance or peer support as needed.
• Ensure appropriate actions are taken to fully resolve customer problems and concerns, following through to completion.
• Accurately maintain customer accounts and detailed records of interactions, inquiries, and resolutions.
• Make outbound telephone and email contacts to customers to provide education, proactive updates, and issue resolution.
• Communicate and coordinate effectively with colleagues, specialists, and internal partners to resolve customer needs.
• Provide actionable feedback on the efficiency and effectiveness of customer service processes.
• Participate in training, onboarding, or knowledge-sharing initiatives as requested.
• Perform other related duties as assigned

Customer Experience Rep II

Financial Planning and Analysis

• Partner with the Director, Payer FP&A on the annual strategic planning and budgeting process, collaborating with finance and operations on the annual plan.
• Monthly forecasting and financial modeling to provide accurate and timely financial insights to support business planning and decision-making.
• Own annual SG&A budgeting, monthly reporting and forecasting and variance analysis. Partner with Payer leadership to support the achievement of vertical SG&A goals.
• Preparation of comprehensive financial reports, including monthly, quarterly and annual financial statements and KPI.
• Trend identification, variance analysis and identifying risk and opportunities throughout each monthly forecasting cycle.
• Collaborating with Payer finance and operations on KPI and executive reporting for cost optimization initiatives.
• Evaluation of product and technology business cases, developing analysis including sensitivity testing to validate assumptions.
• Driving change management for automation-enabled transformation of systems and processes.
• Ad hoc requests as needed to drive timely decision making under short deadlines.

FP&A Manager, Payer

Full-stack Engineer

• Define and lead multi-team technical strategies for scalability and interoperability.
• Design frameworks and reusable systems used across multiple engineering pods. Define engineering patterns adopted across Datavant.
• Drive cross-functional initiatives in data architecture, security, and reliability.
• Advise leadership on technical direction and major tradeoffs. Represent engineering in executive technical decisions and planning.
• Mentor senior engineers and influence cultural and architectural evolution.

Staff Software Engineer

Attorney

• Lead the transformation of how legal and insurance organizations access, understand, and act on health data.
• Build and scale AI products that leverage Datavant’s health data network and AI-powered insights to unlock faster, smarter decision-making across the legal and insurance ecosystem.
• Develop and lead a high-performing, AI-native product organization that accelerates innovation and delivers the next generation of data-driven workflows for the industry.
• Define the long-term product vision and strategy for the Legal & Insurance enterprise product portfolio.
• Identify opportunities to leverage Datavant’s health data connectivity network to create differentiated products, data capabilities, and insights.
• Own product outcomes including customer adoption, product performance, and long-term market differentiation.

Director, Product Management – Legal & Insurance

Director

• Own the Workforce Planning Function: Establish and lead the strategic workforce planning discipline for the Provider Business Unit, enabling Datavant to anticipate operational needs and scale effectively. Define the long-term workforce strategy, balancing demand forecasts, staffing capacity, productivity, and cost efficiency. Serve as the primary architect for workforce planning processes and governance, driving alignment between operational performance, financial planning, and business objectives.
• Manage the WFM Solutions Suite: Collaborate with the Business Intelligence Team to develop and improve the WFM Solutions Suite, including demand forecasting, capacity planning, and scheduling, in order to optimize staffing across onsite, remote, and global personnel. Convene SMEs to improve forecasting methodologies, account for seasonal and cyclical business variations, and incorporate other factors that impact volume and capacity forecasts into the model.
• Analyze and Communicate Trends: Regularly analyze and communicate capacity and productivity trends and performance metrics, providing actionable capacity insights and recommendations to Provider BU leadership. Partner with the corporate finance team to determine the actual and projected impact of labor productivity and efficiency programs. Create and deliver presentations for monthly and quarterly senior leadership meetings and strategic committees.

Workforce Planning Director

Engineer

• Design, build, and operate an engineering-first vulnerability management capability
• Build and maintain automation and data pipelines
• Develop self-service, engineer-facing dashboards and workflows
• Partner closely with product and engineering teams to assess vulnerability risk
• Embed high-confidence vulnerability signals into existing engineering workflows
• Drive vulnerability risk reduction by validating that remediation or compensating controls meaningfully reduce exposure
• Translate compliance control intent into scalable engineering implementations
• Serve as a technical subject matter expert during assessments
• Lead and execute technical projects to advance vulnerability management

Senior Vulnerability & Exposure Management Engineer

Analyst

• Manage routine client configurations and non-complex updates.
• Support onboarding and integration for new clients.
• Collaborate with internal teams to ensure configuration changes align with workflow requirements.
• Reduces configuration errors and minimizes rework.
• Maintains system reliability through standardized procedures.
• Define and execute configuration specifications for new and existing customers.
• Collaborate with Sales, Client Success, and Implementation teams to ensure a streamlined onboarding process.
• Help create, document, and maintain configuration processes and templates.
• Communicate key insights and findings to Operations, Product, and Client Success teams.
• Work with Client Success and Support teams to effectively communicate any configuration updates.
• Participate in meetings regularly with managers and cross-functional teams to assess issues and identify improvements.
• Troubleshoot and resolve configuration issues.
• Provide technical support to clients and internal teams for configuration-related issues or challenges.
• Provide regular reports on configuration progress, issues, and resolutions to management and Client Success team.
• Identify and implement improvements to configurations to enhance efficiency and reduce errors.
• Collaborate with Product team to suggest enhancements or new features based on configuration challenges.
• Configuration Success Rate – The percentage of configurations that are successfully deployed and meet client expectations on the first attempt.
• Support Response Time – Average time taken to respond and resolve configuration-related support requests.
• Customer Satisfaction – Satisfaction ratings from clients regarding the quality and timeliness of configuration updates.
• Documentation Quality – Percentage of configurations documented fully and kept up to date.

Applications Onboarding, Configuration Analyst

• Own architectural design and end-to-end delivery for key systems or migrations.
• Partner with Product, Infrastructure, and Security teams to set technical direction.
• Design scalable microservices and guide system decomposition initiatives.
• Drive performance optimization, observability, and reliability improvements.
• Mentor engineers at multiple levels and enhance team culture through best practices.

Senior Software Engineer

Product Manager

• Own the Lead-to-Contract experience end-to-end
• Partner with Enterprise Engineering, MDM, RevOps, Finance, Legal, and Sales
• Define target-state workflows and data model in Salesforce
• Shape upstream decisions for downstream domains
• Manage the Lead-to-Contract backlog
• Ensure integration of CLM templates into Salesforce
• Ship with clear requirements and success metrics
• Drive adoption through training and feedback loops
• Own domain governance for change requests and release coordination
• Communicate effectively across teams

Product Manager, Back Office – Lead to Contract

Consultant

• Review medical records and assign precise codes to ensure accurate coding aligned with client needs (CPT, ICD-10-CM, ICD-10 procedures, ICD-10-CM and ICD-10 PCS, HCPCS).
• Conduct data quality reviews of records to assess compliance with official coding and documentation guidelines.
• Communicate professionally with co-workers, management, and hospital staff regarding clinical and reimbursement issues.
• Demonstrate strong written and verbal communication skills.
• Identify documentation improvement opportunities and coding issues.
• Use VPN access to ensure productive and flexible task completion.
• Uphold Datavant and HIM Division policies, promoting a culture of compliance and operational efficiency.
• Track continuing education credits, maintaining a high standard of professional expertise.
• Attend mandatory sponsored in-service and educational meetings, ensuring alignment with industry best practices for continual improvement.
• Adhere to the American Health Information Management Association's code of ethics, upholding professional standards and integrity.

Coding Consultant – Full Time

Data Engineer

• Drive adoption and impact by integrating AI/ML capabilities
• Collaborate with teams to identify and solve high-value problems
• Define product requirements and guide development of solutions
• Lead by example fostering collaboration
• Take ownership of data science products and platforms

Senior Product Manager, Data Platform

AI Engineer

• Build agent-driven applications and AI systems that combine model reasoning with deterministic systems and healthcare data
• Design and deploy agentic systems, LLM harnesses, and evaluation workflows
• Partner with Product, Data, and Science teams to build AI-driven solutions
• Mentor engineers on AI engineering practices
• Optimize latency, cost, and scalability of AI-powered systems

Staff AI Engineer

Account Executive

• Develop and maintain strategic relationships with Mid-Level volume clients to accomplish organic growth and long term company objectives of Ontellus
• Present Ontellus solutions to decision makers and end users through appropriate communication style to drive compliance and utilization
• Interface with senior management to execute company objectives
• Effectively on-board potential new clients on technology and reinforce the value of service
• Introduce and sell new products to clients and integrate with clients’ workflow for high adoption
• Gather, report and communicate client feedback on service, technology and product delivery
• Coordinate with Client Services Department to address and resolve concerns
• Conduct periodic health checks on accounts and identify areas to align with clients’ needs
• Travel (when necessary) to meet with clients for account management, sales presentations and training
• Excellent time and attendance
• Other duties as assigned.

Cloud Engineer

• Own the architecture and evolution of Datavant's cloud platform layer: Kubernetes (EKS), CI/CD pipelines, container orchestration, developer self-service capabilities, and workload management
• Drive platform convergence across acquisition-inherited environments toward a consistent, well-governed architecture
• Establish platform abstractions that enable product engineering teams to ship faster without creating infrastructure sprawl or compliance risk
• Own the observability strategy, ensuring monitoring, alerting, and tracing are consistent, actionable, and trusted across all environments
• Partner with Security to ensure cloud platform controls satisfy HIPAA, SOC 2, and emerging compliance requirements without creating delivery bottlenecks
• Own the SRE function end-to-end: core platform SRE, embedded vertical SRE teams, and the operating model that governs how reliability is delivered across business units
• Define and enforce reliability standards, SLOs, error budgets, capacity planning, and on-call practices across a multi-vertical healthcare platform
• Lead incident management for infrastructure and platform incidents, ensuring rapid triage, clear escalation, effective resolution, and durable postmortems
• Scale the embedded SRE model across Provider, Payer, Life Sciences, and Legal & Insurance verticals with clear ownership boundaries and consistent practices
• Drive reliability improvements that are measurable: reduced MTTR, fewer repeat incidents, and increased deployment confidence
• Own cloud account governance: account structure, organizational unit design, guardrails, and policy enforcement across AWS, Azure, and any additional cloud environments
• Define and enforce network architecture standards: VPC design, routing, peering, transit gateway topology, DNS, VPN, and hybrid connectivity
• Establish infrastructure-as-code and policy-as-code practices that prevent configuration drift without creating bottlenecks
• Oversee physical office infrastructure and data center operations, including ongoing migration and consolidation efforts
• Partner with Security on cloud security posture, IAM governance, and infrastructure compliance
• Provide executive ownership for Datavant's VDI platforms serving thousands of concurrent users across regulated healthcare workflows
• Drive architectural modernization, performance optimization, and capacity planning across multiple VDI technology stacks and cloud providers
• Ensure VDI reliability and performance meet the demands of onshore and offshore clinical operations where downtime directly impacts revenue and patient outcomes
• Own vendor management and build-vs-buy decisions for end-user compute platforms
• Own the infrastructure integration playbook for acquisitions: cloud account onboarding, network connectivity, security baseline enforcement, observability integration, and platform convergence
• Build repeatable integration patterns that reduce the marginal cost and risk of each successive acquisition
• Partner with Security, Enterprise Engineering, and Technology Operations on post-close infrastructure workstreams
• Ensure acquired teams can operate safely and reliably while longer-term platform convergence is executed
• Scale infrastructure and SRE capabilities across Datavant's growing international footprint, including established and emerging office locations
• Ensure infrastructure architecture and operational practices support global teams without creating regional silos or inconsistent governance
• Partner with regional leadership to align hiring, on-call coverage, and operational maturity with business needs
• Lead and develop a 50-60+ person organization spanning cloud platform engineering, SRE, core infrastructure, VDI, and FinOps, with a trajectory toward 70-80+
• Assess organizational structure and talent against long-term platform demands, making changes where necessary to ensure the right people are in the right roles
• Build engineering depth and leadership capacity to reduce single-person dependencies and key-person risk
• Establish a culture of architectural ownership, operational discipline, reliability focus, and continuous improvement
• Manage vendor and contractor relationships with clear accountability and transition planning
• Partner with recruiting to attract and retain senior infrastructure and SRE talent in a competitive market, across multiple geographies.