Outreach Agent

Datavant

Outreach Agent making outbound calls to provider offices for Datavant’s healthcare data platform. Securing medical charts while resolving scheduling issues and meeting KPIs.

Posted 8/11/2026full-timeRemote • 🇺🇸 United StatesJunior💰 $15 - $17 per hourWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates strong communication skills and attention to detail while efficiently managing outbound calls to medical provider offices. Proficient in adhering to HIPAA guidelines and utilizing computer software for logging transactions and meeting performance goals.

Highest-signal resume keywords

Outbound Call ExperienceCustomer Service ExperienceHIPAA ComplianceVerbal And Written Communication SkillsAttention To Detail

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Contact Center ExperienceSales Call ExperienceBasic Computer FunctionsWindows-Based ApplicationsCall Logging Software

Soft Skills

Professional Telephone MannerGood JudgmentPatienceDiplomacyAbility To Work In Fast-Paced Environment

Tools & Technologies

Microsoft WordMicrosoft PowerPointMicrosoft ExcelMicrosoft Outlook

Certifications & Qualifications

High School DiplomaGED

Industry Keywords

HIPAA GuidelinesMedical Charts RetrievalPerformance GoalsKPI ManagementCode Of Conduct

About the role

Key responsibilities & impact

Make primarily outbound calls to medical provider offices to obtain medical charts on behalf of clients
Adhere to HIPAA guidelines and company policies
Handle outbound calls professionally and efficiently
Resolve scheduling issues with provider offices during calls
Log all call transactions in designated computer software systems
Assess and escalate calls as needed
Meet company-set performance goals and KPIs
Use call scripts to encourage medical providers to send charts via onsite technician, fax, mail, provider portal, and other retrieval methods
Respond to questions or concerns from provider offices
Adhere to the Company's Code of Conduct and policies
Assist with additional work duties or responsibilities as required

Requirements

What you’ll need

High school diploma or GED required
2–3 years of Contact Center, outbound call, and/or sales call experience required
1–2 years of customer service experience required
1+ year of experience working remotely required
Exceptional accuracy and attention to detail
Strong verbal and written communication skills in English
Clear, pleasant, and professional telephone manner
Ability to interpret and communicate information accurately
Good judgment, patience, and diplomacy
Ability to work in a fast-paced, results-based environment
Moderate computer skills, including Windows-based applications: Word, PowerPoint, Excel, and Outlook
Ability to perform basic computer functions
Consistent and reliable attendance
Must be willing to comply with post-offer health screenings and applicable vaccination requirements
This job is not eligible for employment sponsorship

Benefits

Comp & perks

Remote work arrangement
Post-offer health screenings and proof and/or completion of vaccinations as required by clients
Reasonable accommodations for individuals with physical and mental disabilities
Equal Employment Opportunity protections