CPC Processor I, Customer Support

Datavant

Customer support processor handling release-of-information inquiries for Datavant’s healthcare data platform. Resolving calls and correspondence while documenting outcomes and protecting confidential health information.

Posted 8/19/2026full-timeRemote • Mississippi • 🇺🇸 United StatesMid-LevelSenior💰 $15 - $18 per hourWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong customer service skills and the ability to communicate effectively while maintaining confidentiality. Proficient in data entry and experienced with multi-line phone systems, ensuring accurate documentation and adherence to HIPAA regulations.

Highest-signal resume keywords

Customer Service SkillsMulti-Line Phone System ExperienceMS Office ProficiencyData Entry ExperienceHIPAA Certification

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Data EntryMedical Records ManagementInsurance Claims ProcessingProofreadingAttention to Detail

Soft Skills

Professional CommunicationOrganizational SkillsProblem-Solving

Tools & Technologies

MS Office

Certifications & Qualifications

ROI CertificationHIPAA Examination

Industry Keywords

Health CareConfidentialityQuality AssuranceProductivity Standards

About the role

Key responsibilities & impact

Work an 8.5-hour shift scheduled between 8:00 AM and 9:00 PM EST, with the exact schedule determined by business needs
Answer release-of-information telephone calls and inquiries accurately and promptly
Conduct business on the telephone while maintaining excellent customer service
Review, research, resolve, and respond to inquiries received by telephone, email, or written correspondence
Document all calls, inquiries, and resolutions in appropriate software systems
Follow department- and site-specific processes and procedures
Meet and maintain productivity and quality assurance expectations
Follow company policies and procedures
Maintain strict confidentiality of information seen and heard within the role
Maintain professionalism and rapport with coworkers and management
Communicate problems, complaints, and incidents promptly to employees and management
Perform work according to provided training, direction, and facility-specific procedures
Attend mandatory employee meetings and training sessions when directed
Maintain acceptable attendance and report to work as scheduled
Perform other duties as assigned

Requirements

What you’ll need

High school diploma or equivalent from an accredited institute recognized by the State Department of Education
Friendly, professional manner of communication
Good customer service skills
Experience with a multi-line phone system is required
Computer proficiency with MS Office at intermediate/advanced level
One year of experience with MS Office would be beneficial
Experience in data entry, medical records, health care, insurance claims processing, and proofreading/editing documents would be beneficial
Ability to stay organized while working quickly
Strong attention to detail
Passing annual Introductory HIPAA examination
Required to take and pass a 90-day ROI Certification course with a score of 85% or higher
Ability to provide high-speed internet and a distraction-free remote work environment
This job is not eligible for employment sponsorship

Benefits

Comp & perks

Remote work arrangement
High-speed internet connection required for remote work, subject to applicable expense reimbursement requirements (if any)
Work environment free from distractions
Post-offer health screenings and vaccinations as required by clients
Reasonable accommodations for individuals with physical and mental disabilities
Equal Employment Opportunity protections