Small Business Customer Service Representative

Enova International

Small Business Customer Service Representative providing customer service for two unique lending brands. Expert in customer inquiries and payment processing with high-quality support standards.

Posted 6/10/2026full-timeRemote • Arizona, Idaho, Illinois, Iowa, Minnesota, Montana, Nevada, New Mexico, Utah, Wisconsin, Wyoming • 🇺🇸 United StatesMid-LevelSenior💰 $18 per hourWebsite

About the role

Key responsibilities & impact

Respond to incoming customer calls, addressing their questions and providing service
Manage and respond to all customer inquiries, fulfilling requests, and offering comprehensive education on our products and services
Deliver high-quality support by handling tasks related to payment processing, creating payment plans, and addressing other account-related matters to enhance the overall customer experience
Uphold exceptional customer service standards through articulate and effective verbal and written communication
Keep customer accounts meticulously updated with accurate information

Requirements

What you’ll need

Prior call center experience is a plus, but we value candidates with a proven background in fast-paced customer service environments.
Exceptional communication and active listening skills with a proven history of professionalism and empathy in customer interactions.
Proven ability to thrive in a high-volume environment by demonstrating exceptional adaptability and multi-tasking skills.
Comfortable utilizing new technology and have a proven ability to excel in a remote work environment.

Benefits

Comp & perks

Health, dental, and vision insurance including mental health benefits
401(k) matching plus a roth option (U.S. Based employees only)
PTO & paid holidays off
Sabbatical program (for eligible roles)
Summer hours (for eligible roles)
Paid parental leave
DEI groups (B.L.A.C.K. @ Enova, HOLA @ Enova, Women @ Enova, Pride @ Enova, South Asians @ Enova, APEX @ Enova, and Parents @ Enova)
Employee recognition and rewards program
Charitable matching and a paid volunteer day…Plus so much more!

ATS Keywords

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Applicant Tracking System Keywords

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Soft Skills

communication skillsactive listeningprofessionalismempathyadaptabilitymulti-taskingcustomer serviceproblem-solvingverbal communicationwritten communication