Enova International

Customer Support

• Manage metrics, performance criteria, policies and procedures to continuously improve representative's productivity
• Review quality assurance reports, customer survey responses and error reports and provide coaching to representatives to ensure they are creating the expected customer experience
• Conduct one-on-one meetings, weekly meetings, coaching sessions, and performance reviews in a timely manner
• Identify trends and recommend appropriate solutions to improve performance and drive engagement
• Assist with new hire interviews, hiring decisions and manage the onboarding process for all new hires within your function

Customer Service Supervisor

Director

• Drive Consumer Business Strategy
• Partner with the President of Consumer Lending to evolve the long-term strategy for Enova’s consumer brands, identifying opportunities for growth, innovation, and competitive differentiation.
• Develop and evaluate strategic initiatives including new product opportunities, customer acquisition strategies, channel expansion, and portfolio growth.
• Translate strategic priorities into actionable business plans, decision frameworks, and measurable outcomes.
• Identify and Execute Growth Opportunities
• Analyze market trends, competitive dynamics, regulatory developments, and emerging fintech innovations to inform business strategy.
• Identify opportunities to improve customer acquisition, conversion, retention, monetization, and lifetime value across CashNetUSA and NetCredit products.
• Evaluate potential new products, partnerships, or market expansions.
• Partner with cross-functional leaders to assess business tradeoffs across growth, profitability, risk, and customer experience.
• Lead High-Impact Strategic Initiatives
• Lead cross-functional initiatives that drive business performance, such as pricing optimization, product innovation, new feature launches, and operational improvements.
• Structure ambiguous business problems, develop hypotheses, and use data to inform recommendations and prioritization.
• Ensure strategic initiatives are translated into execution plans with clear owners, milestones, risks, and success metrics.
• Partner Across the Organization
• Serve as a strategic thought partner to leaders across Product, Marketing, Analytics, Tech, Risk, and Operations.
• Build alignment across stakeholders on key priorities and ensure strategic initiatives are executed effectively.
• Influence senior leadership through clear, practical recommendations grounded in data, business context, and execution feasibility.
• Deliver Executive Insights
• Develop executive-level analyses, business cases, dashboards, and presentations to support strategic decision-making.
• Communicate business insights, opportunities, and performance trends to senior leadership.
• Monitor key performance indicators and ensure strategies are delivering measurable impact.

Director of Consumer Strategy

• Manage the daily email case queue, ensuring timely assignment and resolution within 24–48 hours to meet service standards.
• Oversee the full lifecycle of UCC filings and terminations while maintaining accurate, searchable, and auditable records within Salesforce.
• Process and audit legal fees, defaults, wires, and write-offs, ensuring accurate system entry and transparent reporting.
• Perform manual skip tracing and resolve data gaps using critical thinking to maintain accurate account information.
• Maintain daily dialer metrics in Google Sheets and review, approve, and execute payments on a consistent schedule.
• Support high-priority projects and administrative tasks while identifying opportunities to improve processes and drive efficiency.

Collections Support Specialist

Marketing

• Partner with cross-functional teams to design, implement, and manage customer data workflows within the Real-Time CDP.
• Support Optimizely Web experiments including page setup, event creation, metric configuration, and Adobe Analytics integration
• Ensure proper implementation and maintenance of consent management platform (Osano), including monitoring new cookies and assisting with classification workflows
• Provide technical support for Email/SMS platforms (Responsys, SFMC), ensuring data feeds, automations, and integrations function properly
• Maintain vendor measurement in integrations and ensure inbound and outbound data parity across platforms
• Manage and administer web analytics tools (Adobe Analytics, Google Analytics, Hotjar), including user permissions, event tracking, and data validation
• Configure and manage Tag Management Systems , including implementation of third-party scripts and tracking pixels

Marketing Technology Associate

Data Analyst

• Monitor, assess, and report on website and funnel performance. Provide weekly reporting updates and data-driven recommendations to marketing leadership and other key executives.
• Stay at the forefront of the evolving search and LLM landscapes by integrating AEO strategies into the overarching digital roadmap.
• Analyze visitor segments and traffic trends for optimization and content opportunities.
• Work with our internal creative team to manage and maintain our marketing website.
• Create and maintain Adobe Analytics reporting for the marketing team and help the marketing team investigate and troubleshoot conversion issues.
• Partner with cross-functional teams to test UI and UX enhancements to improve the customer application flow.
• Develop and optimize landing pages and conversion funnel A/B tests to increase conversion rates.
• Manage implementation of SEO initiatives (manage agency partnerships, work with internal creative teams to optimize website, track rankings and performance, etc.).

Website Analytics Specialist

Product Designer

• Perform desk and user research including competitor analysis, heuristic evaluation, interviews, contextual inquiry and usability testing
• Map user experiences including journey maps and service blueprints, analyzing and identifying pain points from the users’ perspective based on research
• Collaborate on business problem statements, requirements, KPIs and success metrics/criteria
• Prototype designs, from simple wireframes to high-fidelity and interactive digital mock-ups using Figma, paying attention to user-focused information architectures, seamless interactions and elegant visual design
• Partner with other creative colleagues to deliver end-to-end experiences
• Integrate AI as appropriate in work processes and outputs
• Maintain accessibility documentation, design system components, wireframe templates and contribute to team processes
• Generate ideas through ideation techniques to solve the users’ needs in a way that prioritizes feasibility, desirability, viability, etc.
• Stay current with industry leading UX tools and processes

Senior User Experience Designer

Collections

• Perform diagnostics based on analysis of digital operation data;
• Propose, develop and monitor Digital Collection’s Main KPI's;
• Focus on optimizing strategies to improve results, proposing new processes, tools, technologies, automations and solutions (e.g. AI);
• Relationship building skills, including the team, suppliers, service providers (Experian, Equifax, etc.) and leaders;
• Control of workflow and sending of invoices from service providers monthly;
• Sense of ownership in activities related to the success of the collection area (it is important to have a critical sense to propose changes and improve results).

Collections Analyst

Recruitment

• Fill critical business positions with high performers, in a timely fashion.
• Serve as a trusted advisor to leaders, providing consultative guidance on role design, talent availability, competitive landscapes, and hiring trade-offs.
• Partner with recruiters and hiring managers to streamline processes and ensure a seamless end-to-end hiring experience.
• Navigate various hiring teams and key stakeholders, and vary your recruiting strategies based on the function.
• Drive a positive candidate experience and support Enova’s employment brand by being a brand ambassador (both online and offline).
• Advise hiring teams on creating a robust recruiting process focused on quality hiring.
• Continuously research the Chicago hiring market and recruiting industry trends.
• Think critically about how to include DEI initiatives into all recruiting strategies.

Senior Recruiter

• Communicate with customers regarding severely overdue loan payments, explaining the impact of delinquency while working to resolve balances through full payment or structured payment plans.
• Manage high-volume inbound and outbound calls using manual and automated dialing systems to contact delinquent account holders nationwide.
• Process payments via check-by-phone, debit card, or provide instructions for mailed payments.
• Maintain accurate records of customer interactions, payment arrangements, and account updates in the customer database.
• Follow up on payment plans, addressing missed commitments and recommending next steps when accounts default.
• Handle customer concerns with empathy and professionalism, using negotiation and problem-solving skills to de-escalate situations while adhering to company policies and regulatory requirements.
• Meet or exceed monthly collection and recovery goals while maintaining quality assurance standards and call handling metrics.

Collections & Recovery Representative

Account Manager

• Loan Processing & Submission Management:
• File Verification & Quality Control: Perform meticulous "desk reviews" of loan applications to ensure all documentation (bank statements, tax returns, credit reports, etc.) is complete and meets specific partner "buy box" requirements.
• Intelligent Lender Matching: Act as a subject matter expert on the credit policies of 8–10 external lending partners, routing files to the lender most likely to fund the specific SMB profile.
• Partner Submission & Liaison: Manage the formal submission process and serve as the primary point of contact for external underwriting teams, resolving issues to drive loans toward approval.
• Pipeline Management: Track files through the sales cycle, providing real-time updates to internal teams and identifying bottlenecks to maintain high pull-through rates.
• Stakeholder Collaboration & Knowledge Management:
• Lender Requirement Advocacy: Translate complex lender criteria into clear internal "buy boxes" and training materials for Sales and Product teams.
• Standardized Knowledge Hub: Maintain a real-time "Lender Playbook" and repository (within Salesforce or a shared workspace) to ensure internal teams have access to current guidelines, pricing, and protocols.
• Market Insight Briefings: Lead regular "Marketplace Rhythms" to update stakeholders on partner performance, submission quality trends, and shifts in the competitive landscape.
• Strategic Analysis & Trend Identification:
• Trend Identification & Reporting: Monitor and report on shifts in external lender behavior, such as changes in interest rates, credit appetite, or new alternative data requirements (e.g., shifts toward real-time cash flow or digital adoption metrics).
• Feedback Loop Management: Analyze data from rejected files to identify underserved SMB segments, providing insights to the Product team to influence future partnership scouting and product development.
• Standardized Knowledge Hub: Maintain a centralized, real-time "Lender Playbook" within Salesforce or a shared workspace (like Miro or a modern Intranet), ensuring all internal teams have access to up-to-date partnership intelligence.

Lead, Lending Operations – Partnerships

Digital Marketing

• Develop copy and narratives that align with our marketing strategies and business objectives, writing for blogs, email, landing pages, paid search and more.
• Demonstrate a deep understanding of our brand, our financial products, markets, target customers, competitive advantages, legal guardrails and brand voice.
• Create and refine custom AI bots and workflows to help the team brainstorm, research and edit high-volume content that’s human-like, on-brand and aligned with legal requirements.
• Build strong partnerships with designers, copywriters, coders, marketers and product managers to influence creative strategies and outcomes.
• Balance hands‑on content creation and editing with project management timelines — owning your projects from concept stage to on-time execution.
• Solidify creative briefs and interpret stakeholder feedback with a flexible, open mindset.
• Contribute to the creative and editing process by reviewing peer work.
• Regularly pitch work to internal clients and stakeholders.

Digital Marketing Copywriter

Operations

• Own the Revenue Technology Stack: Manage initiatives that focus on implementing and optimizing platforms and tools used by Sales, Marketing, Product, and Sales Ops to improve data quality, reporting, and operational efficiency.
• Process Optimization & Governance: Anticipate bottlenecks, provide management escalation, prioritize, and execute projects focused on streamlining the lead-to-cash process. Balance business needs versus technical constraints, ensure process quality, and drive bottom-line results.
• Strategic Project Ownership: Own end-to-end projects from initial recommendation through implementation/execution, assuring successful business impact across the revenue cycle.
• Cross-Functional Alignment: Build and cultivate strong relationships with cross-functional teams, specifically partnering with leadership in Sales, Finance, and Technology to ensure alignment on revenue goals and metrics. Work cross-functionally to form actionable requirements for new Product/Technology initiatives and projects that improve adoption and drive internal change management.
• Vendor and Tech Management: Evaluate vendor proposals, negotiate with external partners, and collaborate with internal tech development teams to ensure that RevOps projects meet defined business requirements.
• Revenue Performance Analytics: Run ad hoc projects that are data-intensive, requiring comfort with numbers to provide actionable insights for decision-making regarding pipeline health, forecasting, and retention.
• Revenue Cycle Analysis: Develop data-driven solutions, focusing on process improvements, implementation tactics, and technological innovation as a means to increase conversion and grow revenue.

Senior Associate, Strategy & Operations – Sales

Underwriter

• Underwrite small business loan applications and account reviews by combining your commercial lending experience and Enova’s sophisticated technology and analytics solutions
• Evaluate credit worthiness by preparing underwriting documentation and present approvals and appropriate loan structure to underwriting leadership
• Analyze application data including tax returns, financial statements, bank statements, as well as business and personal credit reports
• Adhere to all applicable lending policies, procedures, and regulatory compliance
• Meet key performance indicators to ensure the effectiveness and quality of the team and processes
• Evaluate and provide recommendations for policy exceptions

Customer Service Supervisor

Customer Service Supervisor

Director of Consumer Strategy

Collections Support Specialist

Marketing Technology Associate

Website Analytics Specialist

Senior User Experience Designer

Collections Analyst

Senior Recruiter

Collections & Recovery Representative

Lead, Lending Operations – Partnerships

Digital Marketing Copywriter

Senior Associate, Strategy & Operations – Sales

Senior Associate, Strategy & Operations – Sales

Underwriting Analyst