Enova International

Learning and Development

• Lead daily virtual training sessions for contact center new hires as well as occasional training sessions for more tenured employees to address ongoing education needs.
• Develop and maintain expertise on Enova’s brands and contact center functions.
• Educate new employees on product details, contact center scripts and processes, and essential interpersonal skills to promote customer satisfaction.
• Maintain knowledge and awareness of big-picture business objectives and updates to ensure training remains up-to-date and directly supports operational success.
• Document and maintain records related to new hire performance in the classroom.
• Monitor and report on key training performance indicators (e.g. trainee performance metrics, class completion rates, and post-training performance outcomes).
• Liaise with stakeholders across departments to pinpoint performance gaps and assess training requirements.
• Collaborate with peers on the Learning & Development Team to develop and/or update comprehensive training materials.
• Identify areas for improvement within existing training programs, propose optimized training approaches, and integrate enhancements into training materials.

Learning Specialist

Customer Support

• Effectively manage incoming calls, adeptly assisting customers in navigating the loan application process
• Guarantee customer contentment by explaining the distinctive features and advantages of Enova's products and services
• Initiate proactive outreach to customers as needed, encouraging them to finalize their loan applications
• Uphold exceptional customer service standards through articulate and effective verbal and written communication
• Keep customer accounts meticulously updated with accurate information

Application Support Representative

• Answer inbound calls from customers to answer and service any questions they may have
• Handle all customer inquiries, requests, and thoroughly educate them on our products and services
• Provide quality support in the areas of processing payments, creating payment plans, and other account related tasks to ensure a positive customer experience
• Communicate clearly and professionally with all customers, co-worker, supervisors and management
• Maintain accurate, up-to-date information for customer accounts

Customer Service Representative

Full-stack Engineer

• As a Developer Experience Software Engineer at Enova International, you’ll help improve the way our engineers build and deliver software across a diverse technology stack.
• Collaborate with teams company-wide to understand their challenges, contribute to solutions, and help develop tools and systems that make engineering more efficient and enjoyable.
• Contribute to real-world projects, gain exposure to many parts of our technology ecosystem, and directly impact the productivity of developers across the company.
• Grow technical skills while learning from experienced mentors and implement solutions that improve developer productivity.

Software Engineer - DevEx

Data Scientist

• Develop, enhance and test models to determine lending criteria and verification procedures
• Independently dive into open-ended problems and present recommendations to executives
• Actively manage the pricing and credit models that power Enova’s business
• Interpret and organize data and communicate effectively to cross functional teams to solve business problems, provide requirements, and support implementation
• Develop and refine proprietary models to assess customer credit profile
• Design and implement A/B testing frameworks to evaluate model performance and drive continuous improvement
• Communicate insights and recommendations to senior management, providing data-driven perspective on customer risk and product development strategies

Senior Data Scientist

• Integrated into core agile teams and work alongside Enova's engineers
• Participate in a 10-week internship and partake in the full software development lifecycle
• Work on business initiatives that bring value to Enova's consumers
• Begin with an intensive boot camp program and receive training in Ruby, Rails, GoLang, and other technologies
• Work on high-visibility projects and present summer project(s) at program conclusion
• Network with other interns through in-person or virtual outings, lunches, and events
• Collaborate cross-functionally with non-technical team members and contribute to full-stack engineering tasks

Software Engineer Intern

Operations

• Directly support one of Enova’s core P&Ls and tackle projects that ensure Enova is operating at peak performance.
• Work on projects ranging from short-term impact tasks like automating business processes to long-term strategic initiatives such as new product launches.
• Complete a 10-week internship (June 15, 2026 - August 21, 2026) delivering measurable impact with autonomy to own projects.
• Collaborate with broad cross-functional teams and present summer project(s) at program conclusion.
• Participate in internship program networking events, team outings, and volunteer activities.
• Work hybrid in the Chicago office three days per week (Tuesday through Thursday).

Strategy and Operations Intern

Analyst

• Contributing to the design, administration, and analysis of our compensation programs, as well as supporting our health, welfare, and retirement benefits processes.
• Take ownership of critical processes and analyses that shape our total rewards programs as a key member of a two-person compensation team.
• Report to the Head of Compensation and collaborate on implementing, managing and effectively administering core compensation programs including but not limited to job architecture, pay structures, equity plans, sales and non-sales incentive programs.
• Serve as a trusted partner to HR, Recruiting, and business leaders, providing guidance on compensation practices, philosophy, policies, and data analysis.
• Create and maintain clear documentation for assigned areas.
• Proactively identify opportunities in our workflows and practices, investigate root causes of issues, and partner with the Head of Compensation to recommend and implement solutions; develop tools and processes that improve scalability.
• Facilitate and support the monthly commission calculations process, actively contributing to its evolution by leaning into feedback and learnings.
• Support the annual compensation review process via data gathering, audits and analysis, assisting with the setup of Workday tools and related rules, as well as being part of stakeholder training and communications.
• Independently manage data integration and funding processes for our 401k and HSA programs. Support the Benefits team by understanding health and welfare programs to provide guidance to employees.

Total Rewards Analyst

Collections

• Specialize in one brand through a comprehensive 4-week training program
• Reach out to customers, identify solutions, and assist them in maintaining consistent loan payments
• Efficiently manage both incoming and outgoing calls to address customers with overdue loan payments
• Work with customers to find solutions for overdue accounts, negotiate payment plans, and facilitate arrangements for bringing accounts up to date
• Address customer concerns and resolve issues related to overdue payments, demonstrating empathy and professionalism
• Maintain effective communication with customers, explaining the consequences of overdue payments and providing assistance in resolving financial issues
• Update and maintain accurate records of customer interactions, payment arrangements, and any other relevant information in Enova's database

Collections Representative

• Complete a comprehensive 4-week training program and specialize in one brand
• Conduct outbound calls to customers with overdue accounts to discuss payment status and negotiate payment arrangements
• Manage and collect overdue payments through proactive outreach
• Maintain accurate and detailed records of all collection activities and customer interactions in Enova’s CRM system
• Identify and address account discrepancies or issues that may impact payment collection
• Collaborate with the collections team to develop and implement effective collection strategies and procedures
• Ensure compliance with federal, state, and local collection regulations and company policies
• Provide exceptional customer service while handling sensitive financial information and maintaining professionalism

Outbound Collections Representative

• Become an expert in one particular brand over the course of a 4 week training program
• Provide superior customer service and a positive experience to customers
• Answer inbound calls from customers to answer and service any questions they may have
• Handle all customer inquiries, requests, and thoroughly educate them on our products and services
• Provide quality support in the areas of processing payments, creating payment plans, and other account related tasks
• Communicate clearly and professionally with customers, co-workers, supervisors and management
• Maintain accurate, up-to-date information for customer accounts
• Reports to Section Manager

Manager

• Support the P&L Leader in developing a comprehensive product line strategy and collaborating with our marketing, operations, finance and other teams to ensure its execution.
• Assist in managing the risk associated with consumer businesses, including credit underwriting, fraud prevention, and portfolio management
• Analyze market trends, customer needs, and competitor activities to identify areas for revenue growth and develop actionable plans.
• Drive initiatives to foster a culture of compliance, establish clear policies and procedures, and implement effective monitoring and auditing.
• Participate in financial forecasting and budgeting to ensure accurate financial planning and provide insights for strategic decision-making.
• Monitor and analyze key performance indicators (KPIs) for our operations team and financial metrics to track business performance, identify trends, and implement corrective actions when necessary.
• Collaborate with the P&L Leader in leading and mentoring a team, providing guidance, performance feedback, and fostering a culture of continuous improvement.
• Strong communication skills with the ability to present to and influence senior level stakeholders by storytelling through data that effectively communicates strategic operations solutions

Senior Manager, Strategy and Operations

• Develop and refine proprietary models to assess customer credit profile
• Collaborate closely with the Pricing and Profitability team to leverage profitability models and develop pricing strategies
• Design and implement A/B testing frameworks to evaluate the performance of our models, analyzing outcomes to drive continuous improvement
• Communicate insights and recommendations to senior management, providing a data-driven perspective on customer risk and product development strategies

• Coach and mentor team members to ensure their success and a positive customer experience
• Partner with management in guiding the team towards achieving maximum efficiency and overall effectiveness
• Monitor metrics, performance criteria, policies and procedures to improve representative's productivity
• Assist with one-on-one meetings, weekly meetings, and coaching sessions
• Identify trends and recommend appropriate solutions to improve performance and promote engagement
• Support employee engagement with use of reward and recognition tools
• Collaborate with and help support teams to reach business growth
• Perform additional functions as assigned by direct manager

Small Business Collections Lead

Financial Planning and Analysis

• Lead financial planning and analysis for Consumer Lending, including forecasting, budgeting, and performance tracking, ensuring alignment with overall corporate strategy
• Partner closely with Consumer Lending leadership to assess and guide the cost structure, evaluating staffing and operational initiatives to support product growth and profitability
• Support capital allocation decisions by evaluating return on investment for new products, partnerships, and technology initiatives within the Consumer Lending vertical
• Conduct scenario modeling and long-term planning to help guide pricing strategy, credit risk appetite, and market expansion opportunities
• Deliver actionable insights through robust analyses of portfolio trends, customer behavior, and market dynamics to inform business strategy and drive continuous improvement
• Develop strategic materials that communicate Consumer Lending performance, priorities, and market position to internal stakeholders and external investors

Senior Financial Analyst

Customer Success Manager

• Manage Enova’s long tail ISOs\n• Provide Partner and Customer Support during the sales process by requesting the necessary documents to complete the loan application process\n• Manage and track sales pipelines\n• Input operational and underwriting cases and manage case process until completed\n• Provide coverage for Account Managers by managing their partners requests and opportunities\n• Provide Partner assistance through email, slack messaging and phone calls\n• Educate Partners on updates to product and process\n• Stay up to date with new products, features and policy launches and ensure sales process is in line with updates\n• Learn to be an expert in the OnDeck Operations Sales Process, including loan operations, underwriting/risk, closing and fraud

Learning Specialist

Application Support Representative

Customer Service Representative

Software Engineer - DevEx

Senior Data Scientist

Software Engineer Intern

Strategy and Operations Intern

Total Rewards Analyst

Collections Representative

Outbound Collections Representative

Customer Service Representative

Senior Manager, Strategy and Operations

Customer Service Representative

Senior Data Scientist

Small Business Collections Lead

Senior Financial Analyst

ISO Success Manager, Hybrid