Enova International

Collections

• Manage high volume inbound and outbound calls efficiently to address customers with delinquent loan payments.
• Negotiate and execute effective payment arrangements, strictly following Enova's specific call flow to bring overdue accounts current.
• Resolve customer concerns and complex issues related to late payments, maintaining a high level of professionalism and empathy.
• Communicate clearly and effectively with customers, explaining the implications of overdue payments and offering assistance for financial resolution.
• Ensure all customer interactions, payment plans, and relevant information are accurately recorded and maintained in Enova's database.

Collections Representative

Loan Processor

• Thoroughly analyze bank statements provided by loan applicants to verify their authenticity, accuracy, and positive cash flow trends
• Identify any missing components or information and prioritize follow-up communication to key stakeholders to gather the necessary documentation.
• Validate all documentation to ensure strict adherence to Know Your Customer (KYC) and Customer Identification Program (CIP) policies and procedures
• Collaborate closely with underwriters, and other internal teams to facilitate a seamless loan origination process
• Maintain a high standard of data accuracy and integrity in all loan-related processes

Senior Loan Processor

Full-stack Engineer

• Take ownership of core features within your application's lifecycle, delivering high-quality code from implementation to deployment.
• Collaborate with your team to identify and execute the best technical answers to complex problems.
• Propose creative ideas, learn from senior peers, and actively participate in code reviews.
• Work closely with product and engineering team members to understand and implement business requirements.
• Actively participate in the ongoing evolution of Enova's products and services.
• Work within multi-disciplined teams in an Agile environment.

Software Engineer – SMB

Business Intelligence Analyst

• Prepare, review and distribute all required documentation to external agency partners on both a recurring and ad-hoc basis
• Maintain up-to-date records of default accounts, including managing flip accounts and tracking placement data across internal platforms (e.g., Salesforce)
• Assist with managing relationships with our outside law firm and collections agency network
• Prepare and review documentation to support litigious activity on default accounts
• Conduct quality audits on placement and recovery records; identify discrepancies, track changes, and follow up with law firms to ensure data accuracy and compliance
• Audit SIF/PIF reports submitted by external agencies against internal finance records to verify accuracy and flag discrepancies.
• Pull account-level reporting and assist with ad-hoc data requests as needed

Recovery Measurement & Reporting Analyst

Operations

• Manage credit performance for the brand, including monitoring portfolio performance, evaluating underwriting models, and implementing operational changes that balance credit risk with loan volume growth.
• Manage initiatives that focus on driving new projects, processes improvements and customer experience enhancements.
• Anticipate bottlenecks, provide management escalation, prioritize and execute projects, balance business needs vs. technical constraints, ensure quality, and drive bottom line results
• Own end to end projects from initial recommendation through implementation/execution and assurance of successful business impact.
• Build and cultivate relationships with cross-functional teams within the organization.
• Evaluate vendor proposals, negotiate with external partners and collaborate with internal tech development teams to ensure that projects meet business requirements.
• Run ad hoc projects that are often data intensive and require comfort with numbers to make decisions.

Strategy & Operations Associate

Data Analyst

• Own Tag management end-to-end — including implementation of third-party tracking scripts, pixel deployments for new channel launches,
• Administer and maintain Adobe Analytics — including variable configuration, report suite management, user access and permissions, event tracking setup, and day-to-day data validation
• Manage platform administration across core MarTech tools, including Salesforce Marketing Cloud, Optimizely, and Osano — covering user access, environment health, and operational support
• Ensure proper implementation and maintenance of the consent management platform (Osano), including monitoring new cookies, assisting with classification workflows, and supporting compliance updates
• Coordinate MarTech release management — supporting QA, deployment scheduling, and release documentation across platforms
• Provide technical support for email and SMS platforms (Salesforce Marketing Cloud, Responsys), ensuring data extensions, automations, and integrations function properly
• Own operational documentation and training materials for MarTech platforms, supporting knowledge transfer and standardized processes across the team

Marketing Technology, Analytics Specialist

• Assist in building queries and routine analyses to answer business questions and support teams in areas such as Marketing, Collections, and Credit
• Support the creation and maintenance of performance dashboards and reports, ensuring they are clear and up to date
• Help document processes, code, and analyses to facilitate team collaboration
• Shadow senior analysts and collaborate with Product, Operations, and Business teams to understand metrics and business objectives
• Explore and learn new tools, techniques, and methodologies under the guidance of our senior team

Data Analytics Intern

• Operate as an Owner: Don't just manage projects; identify them. Monitor business health metrics to find bottlenecks before they impact the bottom line.
• Bridge the Technical & Strategic: Use data (SQL, BI tools, analytical models etc.) to diagnose problems, but use your intuition to solve them.
• Drive Strategic Alignment: Present your findings to secure buy-in for initiatives that improve customer experience and grow the business.
• Own the "End-to-End": Take projects from a "hunch" to a fully implemented process.

Senior Strategy & Operations Analyst

Customer Support

• Respond to incoming customer calls, addressing their questions and providing service
• Manage and respond to all customer inquiries, fulfilling requests, and offering comprehensive education on our products and services
• Deliver high-quality support by handling tasks related to payment processing, creating payment plans, and addressing other account-related matters to enhance the overall customer experience
• Uphold exceptional customer service standards through articulate and effective verbal and written communication
• Keep customer accounts meticulously updated with accurate information

Small Business Customer Service Representative

Sales Development Rep

• Initiate contact with potential customers primarily by phone or responding to inquiries
• Move leads through the sales funnel and connect them to the appropriate salesperson
• Perform regular follow up calls or emails to potential clients
• Attend frequent trainings to learn proven sales strategies and concepts to increase sales
• Effectively meet or exceed assigned performance metrics and key expectations

Sales Development Representative

Senior Strategy and Operations Analyst

• Manage inbound customer calls, providing expert guidance through the loan application process.
• Make outbound calls to customers to encourage the completion of loan applications as necessary.
• Ensure high levels of customer satisfaction by clearly explaining the features and benefits of Enova's products and services.
• Maintain meticulous and up-to-date customer account records with accurate information.
• Deliver exceptional customer service through clear, professional, and effective verbal and written communication.

Application Support Representative

• You'll own the operational infrastructure and execution of Enova Studios: reporting, traffic, tools, process and vendor management.
• You’ll build the systems and visibility that keep the team running, growing and accountable for results.
• Work is organized, moving and unblocked across all Studios capabilities
• Leadership has clear visibility into project status and operational health
• Studios runs on a connected, well-maintained tool stack that account for marketing and product/UX design workflows alike
• External relationships are well-managed and held to Studios standards
• Studios is always looking at what's next in tools and AI, not just what's working now
• Build and maintain dashboards that surface the true state of work and inform decision-making.
• Own end-to-end traffic management: ensuring work is captured, prioritized, resourced and tied back to measurable impact
• Partner with Studios managers on workflow, capacity and accountability so the team stays focused on execution
• Step in as project manager on larger initiatives, comfortable running a sprint or a traditional project depending on what the work requires
• Serve as primary administrator of Asana and lead integration across the Studios tool stack, owning configuration, automations and ongoing optimization
• Own SOPs, workflows and escalation paths, applying a design thinking approach to continuously improve how work moves
• Own vendor relationships including SOW management, vetting and renewals, holding partners accountable to Studios standards

Creative & Design Operations Lead

Analyst

• Own and troubleshoot the analytical side of the website, including proactively diagnosing sudden changes in key conversion funnels.
• Monitor, assess, and report on website and funnel performance, providing weekly reporting updates and data-driven recommendations to marketing leadership and other key executives.
• Analyze visitor segments and traffic trends for conversion optimization opportunities.
• Create and maintain Adobe Analytics reporting for the marketing team and help the marketing team investigate and troubleshoot conversion issues.
• Partner with cross-functional teams to test UI and UX enhancements to improve the customer application flow.
• Develop and optimize landing pages and conversion funnel A/B tests to increase conversion rates.
• Preferred: Provide analytical support for content updates; experience with basic SEO/AEO strategies is a plus.

Website Performance Analyst

• Take ownership of the development of our systems and applications.
• Team up with technical stakeholders to help build out AI tooling for the enterprise.
• Enhance our collaborative environment by supporting the engineers on your team through mentorship and knowledge sharing.
• Build and maintain tooling and solutions that address engineering challenges across our application platforms.