Enova International

Customer Support

• Respond to incoming customer calls, addressing their questions and providing service
• Manage and respond to all customer inquiries, fulfilling requests, and offering comprehensive education on our products and services
• Deliver high-quality support by handling tasks related to payment processing, creating payment plans, and addressing other account-related matters to enhance the overall customer experience
• Uphold exceptional customer service standards through articulate and effective verbal and written communication
• Keep customer accounts meticulously updated with accurate information

Small Business Customer Service Representative

Sales Development Rep

• Initiate contact with potential customers primarily by phone or responding to inquiries
• Move leads through the sales funnel and connect them to the appropriate salesperson
• Perform regular follow up calls or emails to potential clients
• Attend frequent trainings to learn proven sales strategies and concepts to increase sales
• Effectively meet or exceed assigned performance metrics and key expectations

Sales Development Representative

Operations

• Operate as an Owner: Don't just manage projects; identify them. Monitor business health metrics to find bottlenecks before they impact the bottom line.
• Bridge the Technical & Strategic: Use data (SQL, BI tools, analytical models etc.) to diagnose problems, but use your intuition to solve them.
• Drive Strategic Alignment: Present your findings to secure buy-in for initiatives that improve customer experience and grow the business.
• Own the "End-to-End": Take projects from a "hunch" to a fully implemented process.

Senior Strategy and Operations Analyst

• Manage inbound customer calls, providing expert guidance through the loan application process.
• Make outbound calls to customers to encourage the completion of loan applications as necessary.
• Ensure high levels of customer satisfaction by clearly explaining the features and benefits of Enova's products and services.
• Maintain meticulous and up-to-date customer account records with accurate information.
• Deliver exceptional customer service through clear, professional, and effective verbal and written communication.

Application Support Representative

• You'll own the operational infrastructure and execution of Enova Studios: reporting, traffic, tools, process and vendor management.
• You’ll build the systems and visibility that keep the team running, growing and accountable for results.
• Work is organized, moving and unblocked across all Studios capabilities
• Leadership has clear visibility into project status and operational health
• Studios runs on a connected, well-maintained tool stack that account for marketing and product/UX design workflows alike
• External relationships are well-managed and held to Studios standards
• Studios is always looking at what's next in tools and AI, not just what's working now
• Build and maintain dashboards that surface the true state of work and inform decision-making.
• Own end-to-end traffic management: ensuring work is captured, prioritized, resourced and tied back to measurable impact
• Partner with Studios managers on workflow, capacity and accountability so the team stays focused on execution
• Step in as project manager on larger initiatives, comfortable running a sprint or a traditional project depending on what the work requires
• Serve as primary administrator of Asana and lead integration across the Studios tool stack, owning configuration, automations and ongoing optimization
• Own SOPs, workflows and escalation paths, applying a design thinking approach to continuously improve how work moves
• Own vendor relationships including SOW management, vetting and renewals, holding partners accountable to Studios standards

Creative & Design Operations Lead

Analyst

• Own and troubleshoot the analytical side of the website, including proactively diagnosing sudden changes in key conversion funnels.
• Monitor, assess, and report on website and funnel performance, providing weekly reporting updates and data-driven recommendations to marketing leadership and other key executives.
• Analyze visitor segments and traffic trends for conversion optimization opportunities.
• Create and maintain Adobe Analytics reporting for the marketing team and help the marketing team investigate and troubleshoot conversion issues.
• Partner with cross-functional teams to test UI and UX enhancements to improve the customer application flow.
• Develop and optimize landing pages and conversion funnel A/B tests to increase conversion rates.
• Preferred: Provide analytical support for content updates; experience with basic SEO/AEO strategies is a plus.

Website Performance Analyst

Full-stack Engineer

• Take ownership of the development of our systems and applications.
• Team up with technical stakeholders to help build out AI tooling for the enterprise.
• Enhance our collaborative environment by supporting the engineers on your team through mentorship and knowledge sharing.
• Build and maintain tooling and solutions that address engineering challenges across our application platforms.

Senior Software Engineer – Platform

Account Manager

• Manage the day-to-day performance and execution of Account Managers and ISO Success Managers across OnDeck Products.
• Drive accountability to monthly sales targets, quotas, pipeline goals, and key performance metrics.
• Support team members with pipeline management, partner follow-up, policy questions, process guidance, and production needs.
• Monitor daily, weekly, and monthly funnel metrics at both the team member and ISO partner level to identify trends, risks, and growth opportunities.
• Lead team huddles, participate in sales meetings, and provide updates in leadership meetings as needed.
• Coach team members through regular feedback, performance check-ins, development conversations, and employee assessments.
• Partner with Business Development to support partner strategy, strengthen ISO relationships, and maximize activity across key accounts.
• Own and manage escalations to Operations, Underwriting, Fraud, and other internal teams to remove blockers and improve partner/customer experience.
• Roll out key product, process, policy, and HR-related updates to the team, ensuring clear communication and adoption.
• Optimize partner coverage and book management across Account Managers and ISO Success Managers.
• Maintain a strong sales culture built on accountability, urgency, teamwork, commitment, and partner success.
• Identify process gaps, partner friction points, and business opportunities that can support continued ISO channel growth.
• Serve as a subject matter expert on ISO partner management, relationship building, compliance expectations, and sales process execution.

Sales Manager, Partnerships

Financial Planning and Analysis

• Lead the development, implementation, and multi-year management and monitoring of the Bank’s CRA Strategic Plan. Ensure goals are measurable, attainable, and aligned with the bank’s business model.
• Provide quarterly reporting on performance against goals, emerging regulatory risks, and community impact.
• Maintain and update the CRA Policy and Public File, ensuring full transparency and compliance with applicable rules.
• Identify and manage high-impact relationships with Community Development Financial Institutions (CDFIs), non-profits, and government agencies to identify and facilitate Qualified Investments and Community Development Loans.
• Develop creative service opportunities for staff that leverage the Bank’s unique technology expertise to benefit Low-to-Moderate Income (LMI) individuals and small businesses and LMI communities.
• Conduct ongoing community needs assessments to ensure the Bank’s CRA activities are responsive to the specific needs of its Assessment Area.
• Lead the timely and accurate annual filing of CRA data in accordance with regulatory deadlines.
• Coordinate the administration of CRA examinations and serve as the primary point of contact for regulators.
• Coordinate with Internal Audit and third-party reviewers to proactively identify and remediate program weaknesses.

Community Reinvestment Act (CRA) Officer

IT Support

• Working a Hybrid schedule that changes based on business needs and on-call rotation
• Provide end-user support on Windows, macOS, Google Meets & other supported systems and applications
• Maintain and support conference room technology, including regular equipment health checks and providing on-site technical assistance for high-priority meetings and corporate events.
• Facilitate the technical onboarding of new hires, ensuring all accounts, hardware, and software are provisioned and ready for their first day.
• Manage the lifecycle of IT assets, including the issuance, receipt, and inventory tracking of hardware and peripherals.
• Develop and update Knowledge Base Articles (KBAs) to promote user self-service and improve first-contact resolution rates.
• Identify opportunities to automate processes to eliminate repetitive tasks and increase overall service desk efficiency.
• Provide multi-channel technical support (phone, email, chat) as the primary point of contact for resolving hardware, software, and network issues.
• Provision and deploy workstations from initial imaging to final delivery, ensuring all systems meet security standards and are pre-configured with necessary software.
• Serve as a critical link in the escalation chain, identifying high-priority or systemic issues and ensuring they are promptly transitioned to the appropriate engineering teams or leadership.
• Facilitate IT asset shipments by receiving and processing equipment deliveries, which includes the physical ability to lift and relocate packages up to 40 lbs as needed for inventory organization.
• Travel to the Chicago office for training.

Help Desk Associate

DevOps Engineer

• Directly manage a 5 person SRE team.
• 50/50 mix between technical and non-technical responsibilities.
• Balance and prioritize team activities, including operational tasks, projects, and reliability improvements.
• Oversee on-call rotations and incident management to ensure quick and effective resolution of issues.
• Monitor and report on team performance metrics to identify trends and drive improvements.
• Partner with Product Engineering and Business teams to develop and implement sound operational strategies.
• Promote operational best practices and establish scalable processes for system reliability and performance.
• Mentor and develop team members to foster a collaborative and high-performing environment.
• Lead recruiting efforts and support onboarding for new hires to build a cohesive team.

Site Reliability Engineer – Team Lead

People Operations

• Act as the first point of contact for employee concerns, independently diagnosing and resolving routine issues from beginning to end.
• Apply and interpret HR policies and procedures to provide clear, consistent guidance to employees and managers.
• Support managers through coaching on documentation, policy application, and conflict resolution.
• Proactively identify opportunities to streamline HR workflows and share insights to improve the employee experience.
• Maintain a solid understanding of HR functions and know exactly when and how to escalate complex issues to an HR Business Partner.
• Build professional credibility by collaborating with our Centers of Excellence (Compensation, Benefits, Talent Development) to ensure business needs are met.

People Resources Generalist

Marketing

• Manage day-to-day execution of consumer acquisition and portfolio Direct Mail programs, including data flows, performance reporting, campaign scheduling, and cost tracking.
• Implement and evaluate creative and targeting tests; clearly communicate insights and recommendations to stakeholders.
• Track and optimize campaign performance, recommending growth strategies and identifying data trends to inform decisions.
• Partner with external vendors (data providers, print partners) to ensure high-quality execution and continuous optimization.
• Collaborate cross-functionally with Business Intelligence, Data Science, and Marketing Analytics to improve reporting, unlock insights, and drive program performance.

Marketing Specialist – Direct Mail

• Customer Experience - Drive and own the creation of various customer life cycles by identifying the correct types of outreach and their frequencies.
• Campaign Management – Develop and implement automated direct marketing and email campaigns within a CRM platform to drive lead conversion, improve customer portfolio performance, and support product launches/changes.
• AI Strategy & Optimization - Utilize AI tools to supercharge marketing campaigns, data analysis, and process improvements.
• Reporting & Analytics – Report and monitor segment performance and campaign performance including audience, monthly trends, email metrics and conversion.
• Testing Programs – Develop robust A/B and multivariate testing programs to optimize portfolio performance (email, DM, SMS, etc.)
• Best Practices – Maintain clean email marketing lists to minimize occurrences of unsubscribes, bounce rates and spam reports.
• Communicate & Collaborate – Partner with internal departments (Legal & Compliance, Analytics, Creative Services, Business Intelligence, Data Services, and Tech) and marketing team members to execute projects and tests.

Lifecycle Marketing Specialist

Business Analyst

• Support the development of competitive intelligence capabilities across the organization, including managing internal/external data sources and maintaining the dashboard
• Monitor key competitors, emerging trends, and potential disruptors; contribute to competitive profiles, win/loss analyses, and market landscape assessments
• Assist in executing the organization’s consumer learning agenda, supporting research projects from design and questionnaire development through analysis and reporting
• Synthesize data from multiple customer sources (e.g., surveys, first-party data/customer analytics, secondary research) into clear insights with recommendations
• Apply a business-oriented mindset to uncover the “so what” behind the data and support brand growth initiatives
• Advocate for the voice of the customer by sharing insights across the organization
• Identify new customer and competitive AI insight capabilities for fresher data faster