Creative & Design Operations Lead

Enova International

Operations leader at Enova Studios managing systems and processes for creative production and product design. Fostering cross-functional collaboration and overseeing vendor relationships.

Posted 6/4/2026full-timeChicago • Illinois • 🇺🇸 United StatesSenior💰 $80,000 - $114,000 per yearWebsite

About the role

Key responsibilities & impact

You'll own the operational infrastructure and execution of Enova Studios: reporting, traffic, tools, process and vendor management.
You’ll build the systems and visibility that keep the team running, growing and accountable for results.
Work is organized, moving and unblocked across all Studios capabilities
Leadership has clear visibility into project status and operational health
Studios runs on a connected, well-maintained tool stack that account for marketing and product/UX design workflows alike
External relationships are well-managed and held to Studios standards
Studios is always looking at what's next in tools and AI, not just what's working now
Build and maintain dashboards that surface the true state of work and inform decision-making.
Own end-to-end traffic management: ensuring work is captured, prioritized, resourced and tied back to measurable impact
Partner with Studios managers on workflow, capacity and accountability so the team stays focused on execution
Step in as project manager on larger initiatives, comfortable running a sprint or a traditional project depending on what the work requires
Serve as primary administrator of Asana and lead integration across the Studios tool stack, owning configuration, automations and ongoing optimization
Own SOPs, workflows and escalation paths, applying a design thinking approach to continuously improve how work moves
Own vendor relationships including SOW management, vetting and renewals, holding partners accountable to Studios standards

Requirements

What you’ll need

8+ years of experience in creative and/or design operations, ideally within a tech, fintech or agency environment
Deep proficiency with Asana and Jira, with a track record of building workflows that teams actually use
Proven experience operating across both Creative Ops and DesignOps functions, with an understanding of where they overlap and where they diverge
Deep understanding of both UX/product design and creative workflows (discovery, prototyping, testing, agile sprints) and traditional creative production cycles
Agile or scrum certification is a plus, with experience in applying velocity-based thinking to creative and design output
Demonstrated experience using AI and automation to improve operational workflows
Strong communication skills with the ability to adapt your approach for different audiences and situations
A collaborative, human-centered approach to problem-solving
Experience managing vendor relationships and external agencies
Familiarity with creative and design tools including Figma, Adobe Creative Suite and review/approval platforms e.g. PageProof

Benefits

Comp & perks

Health, dental, and vision insurance including mental health benefits
401(k) matching plus a roth option (U.S. Based employees only)
PTO & paid holidays off
Sabbatical program (for eligible roles)
Summer hours (for eligible roles)
Paid parental leave
DEI groups (B.L.A.C.K. @ Enova, HOLA @ Enova, Women @ Enova, Pride @ Enova, South Asians @ Enova, APEX @ Enova, and Parents @ Enova)
Employee recognition and rewards program
Charitable matching and a paid volunteer day…Plus so much more!

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

workflow managementtraffic managementdesign thinkingagile methodologyscrumUX designproduct designcreative productionautomationAI integration

Soft Skills

leadershipcommunicationcollaborationproblem-solvingadaptabilityaccountabilityorganizational skillsvendor managementteam managementprocess improvement

Certifications

Agile certificationScrum certification