Application Support Representative

Enova International

Application Support Representative managing customer calls to facilitate loan applications for Enova. Providing expert guidance and ensuring high customer satisfaction in a remote setting.

Posted 6/5/2026full-timeRemote • Illinois, Utah • 🇺🇸 United StatesMid-LevelSenior💰 $17 per hourWebsite

About the role

Key responsibilities & impact

Manage inbound customer calls, providing expert guidance through the loan application process.
Make outbound calls to customers to encourage the completion of loan applications as necessary.
Ensure high levels of customer satisfaction by clearly explaining the features and benefits of Enova's products and services.
Maintain meticulous and up-to-date customer account records with accurate information.
Deliver exceptional customer service through clear, professional, and effective verbal and written communication.

Requirements

What you’ll need

Prior call center experience is a plus, but we value candidates with a proven background in fast-paced customer service environments.
Exceptional communication and active listening skills with a proven history of professionalism and empathy in customer interactions.
Proven ability to thrive in a high-volume environment by demonstrating exceptional adaptability and multi-tasking skills.
Comfortable utilizing new technology and have a proven ability to excel in a remote work environment.

Benefits

Comp & perks

Health, dental, and vision insurance including mental health benefits
401(k) matching plus a roth option (U.S. Based employees only)
PTO & paid holidays off
Sabbatical program (for eligible roles)
Summer hours (for eligible roles)
Paid parental leave
DEI groups (B.L.A.C.K. @ Enova, HOLA @ Enova, Women @ Enova, Pride @ Enova, South Asians @ Enova, APEX @ Enova, and Parents @ Enova)
Employee recognition and rewards program
Charitable matching and a paid volunteer day…Plus so much more!

ATS Keywords

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Applicant Tracking System Keywords

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Soft Skills

customer servicecommunication skillsactive listeningprofessionalismempathyadaptabilitymulti-tasking