Customer Service Representative, Bilingual – Spanish/English

Teleperformance

Bilingual Customer Support Specialist serving as the primary point of contact for clients. Managing inquiries efficiently with professional excellence in a remote work setup.

Posted 6/20/2026full-timeRemote • Alabama, Arizona, Florida, Idaho, Illinois, Iowa, Kansas, Kentucky, Louisiana, Maine, Maryland, Minnesota, Mississippi, Missouri, Montana, Nevada, New Jersey, New Mexico, New York, North Carolina, North Dakota, Ohio, Oklahoma, Pennsylvania, Rhode Island, South Carolina, South Dakota, Tennessee, Texas, Utah, Virginia, West Virginia, Wisconsin, Wyoming • 🇺🇸 United StatesJuniorWebsite

About the role

Key responsibilities & impact

field customer inquiries by finding innovative ways to respond to varying questions, issues, and concerns.
Handle and carefully respond to all customer inquiries.
Provide excellent customer service through active listening.
Work with confidential customer information and treat it sensitively.
Aim to resolve issues on the first call by being proactive.
Appropriately communicate with customers.
Calmly attempt to resolve and de-escalate any issues.
Escalate interactions when necessary and appropriate.
Track all call related information for auditing and reporting purposes.
Provide feedback on call issues.
Upsell if required.

Requirements

What you’ll need

High School Diploma or equivalent.
Minimum of 6 months of customer service experience.
Must be 18 years of age or older.
Ability to type at least 25 words per minute.
Comfortable with desktop computer systems and have general knowledge of Windows-based systems.
Customer service and/or sales experience preferred.
College degree preferred but not required.

Benefits

Comp & perks

TP offers benefits to you and your family.
Eligible team members can take advantage of our comprehensive health benefits, which may include medical, vision, and dental.
Employment Assistance Programs, health and personal time off (HPT), and leave programs as eligible.
Competitive 401(K) plans, life insurance, supplemental medical coverage, critical care insurance, pet insurance, FSA plans, and retailer discounts.

ATS Keywords

✓ Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

customer servicesales experiencetypingauditingreporting

Soft Skills

active listeningcommunicationproblem-solvingde-escalationproactivity

Certifications

High School Diploma