Client Success Support Specialist

Civitech

Onboard and support clients leveraging civic tools as a Client Success Support Specialist. Work within a remote-first company focused on enhancing civic participation and supporting Democratic candidates.

Posted 7/16/2026full-timeRemote • Alabama, Alaska, California, Colorado, District of Columbia, Florida, Hawaii, Illinois, Maryland, Massachusetts, Minnesota, Nevada, New Hampshire, New Jersey, New York, North Carolina, North Dakota, Ohio, South Dakota, Tennessee, Texas, Virginia, Washington, Wisconsin, Wyoming • 🇺🇸 United StatesMid-LevelSenior💰 $60,000 - $70,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in client relationship management, ensuring clients maximize the value of their tools while advocating for their needs. Proficient in utilizing technology and data products to support political organizations and enhance civic participation.

Highest-signal resume keywords

Client Relationship ManagementProactive Problem-SolvingTechnical Experience with SQLProject ManagementData Accuracy Maintenance

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

SQLJSONCSSSpreadsheetsFormulas

Soft Skills

CollaborationCreative ThinkingPrioritizationDelegation

Tools & Technologies

HubSpotAsanaHelpScoutSlack

Industry Keywords

Political OrganizationsCampaignsAdvocacy OrganizationsElection CyclesCivic Participation

Tech Stack

Tools & technologies

SQL

About the role

Key responsibilities & impact

Manage the client throughout their lifecycle, starting from the signing of contracts to the rollout of their solutions, through offboarding.
Cultivate and sustain strong client relationships tailored to their specific contract obligations and distinct requirements.
Track product utilization and conduct proactive outreach to ensure clients maximize the value and capabilities of their tools.
Provide precise and prompt resolutions to support tickets submitted by external parties, such as candidates, voters, and clients.
Oversee multi-departmental initiatives, showing strong prioritization and delegation skills to deliver exceptional service.
Maintain data accuracy in internal software tools, including HubSpot, Asana, and HelpScout.
Develop and update user-facing support documentation, including video content, help articles.
Modify and resolve issues on team-developed websites using basic programming and specialized proprietary software.
Partner actively with fellow Client Success personnel alongside colleagues in Marketing, Sales, Data, and Product.
Serve as an internal voice and advocate for our customer base and end users.

Requirements

What you’ll need

Customer service experience with a commitment to supporting and advocating for clients and end-users
Comfortable working in a collaborative environment focused on proactive problem-solving and creative thinking
Familiarity with political organizations such as campaigns, advocacy organizations, unions, etc. and election cycles
Committed to leveraging technology and data products to help Democratic candidates run for office and win, empower progressive causes, and increase civic participation.
Additional Qualifications (desired but not required): Technical experience with any/all of the following
Spreadsheets (Google Sheets, Excel) and formulas
SQL and database structures
JSON and CSS
Hubspot, Slack, and Asana
Project management experience

Benefits

Comp & perks

Medical, Vision, & Dental Insurance
401(k) plan
Employee Stock Options
Employer-paid Life Insurance
Short/Long Term Disability Insurance
Flexible Time Off & Paid Company Holidays
Flexible Spending Account
Parental Leave
Flexible Schedules
Professional Development Stipend
Monthly Office Upkeep Stipend