Civitech

Customer Support

• Manage the client throughout their lifecycle, starting from the signing of contracts to the rollout of their solutions, through offboarding.
• Cultivate and sustain strong client relationships tailored to their specific contract obligations and distinct requirements.
• Track product utilization and conduct proactive outreach to ensure clients maximize the value and capabilities of their tools.
• Provide precise and prompt resolutions to support tickets submitted by external parties, such as candidates, voters, and clients.
• Oversee multi-departmental initiatives, showing strong prioritization and delegation skills to deliver exceptional service.
• Maintain data accuracy in internal software tools, including HubSpot, Asana, and HelpScout.
• Develop and update user-facing support documentation, including video content, help articles.
• Modify and resolve issues on team-developed websites using basic programming and specialized proprietary software.
• Partner actively with fellow Client Success personnel alongside colleagues in Marketing, Sales, Data, and Product.
• Serve as an internal voice and advocate for our customer base and end users.

Client Success Support Specialist

Researcher

• Researching a wide range of topics, including elections at all levels from national races to local special districts.
• Investigating candidates for selected elections.
• Analyzing elected positions and responsibilities.
• Collecting data on current office holders and their terms in office.

Researcher – Contract

Sales Operations Manager

• Serve as the primary point of contact for the sales team while they are in the field, ensuring continuity of operations, communication and escalation management
• Triage inbound leads, inquiries, and internal requests on behalf of traveling reps, routing them to the appropriate person or handling directly as needed
• Manage team's CRM hygiene, reviewing pipeline entries, flagging stale records, and ensuring data accuracy in Hubspot and other tech stack tools
• Coordinate closely with Marketing, and Sales Leadership to relay field insights and maintain alignment across parties
• Participate in daily or weekly stand-up calls with reps to keep communication tight and resolve blockers in real time
• Identify overdue invoices in collaboration with Finance function and connect with clients to get invoices paid and resolved
• Own and maintain the master travel calendar for the entire sales organization, including BDRs, AEs, and Sales Leadership
• Coordinate all sales travel, flights, hotels, ground transportation, and conference registrations, in coordination with Marketing team and in alignment with company travel policy and budget guidelines
• Proactively identify scheduling conflicts, overlapping coverage gaps, or blackout periods and work with managers to resolve them
• Build and distribute weekly travel summaries and itineraries to all relevant stakeholders in collaboration with Marketing team
• Liaise with the Finance and Operations teams to ensure compliance with travel spend policies
• Maintain and update internal playbooks, talk tracks, and enablement materials
• Foster a cohesive team culture across a distributed, travel-heavy workforce through consistent communication and recognition

Sales Enablement and Logistics Manager

General

• File hundreds of public records requests to obtain publicly available data
• Work closely with technical staff to build and apply web scrapers
• Use internal data platforms, SQL and Google Sheets to extract, clean, explore and upload data
• Drive fast-paced, complex research projects through thoughtful planning, organization and delegation
• Troubleshoot data issues, resolve flags, and share learnings to enhance data quality and the end user experience
• Lead a research project focused on the collection of data from public information requests
• Delegate tasks, monitor progress, and find creative solutions to meet tight deadlines
• Independently develop project checkpoints, milestones, and dashboards for assessing and communicating progress to the broader team
• Scope out new research projects and communicate requirements around timeline, scope and staffing

Data Acquisition Specialist

• Participate with other engineers in the design, implementation, and maintenance of Civitech's applications and infrastructure.
• Collaborate cross-functionally with product, research, and data science teams to develop features from participation in requirements definition through to testing and documentation.
• Build scalable, secure, and high-performing features in a cloud environment.
• Communicate effectively with team members and contribute to an open and inclusive engineering culture.
• Grow your technical skills and contribute to effective team development practices.
• If you were here today, you'd be:
• Optimizing data availability: Developing new features to automatically make election research data available in our customer-facing tools, reducing latency to our end users.
• Building data pipelines: Developing and maintaining pipelines that ingest, normalize, and serve civic data so it's reliably available to our tools and customers - including geospatial data like shapefiles and political boundary files.
• Bridging data silos: Designing strategies to effectively and broadly share data between operational PostgreSQL databases and BigQuery data warehouses to enrich existing datasets.
• Working with political geography: Reconciling census shapes against political shapes (precincts, council districts, legislative districts) and keeping that data current as new maps move through legislatures and the courts.
• Improving data quality: Diagnosing and fixing bad data - from malformed geometries to inconsistent identifiers - so downstream tools and customers get reliable results.

Software Engineer, Geospatial Data

General Counsel

• Review customer, vendor, partner, and procurement agreements to identify legal, financial, operational, and compliance risks.
• Advise internal stakeholders on contract structure, liability, indemnification, intellectual property, privacy, and other legal considerations.
• Develop and maintain contract templates, legal standards, and approval processes.
• Ensure agreements align with company policies, risk tolerance, and strategic objectives.
• Review proposed contract modifications and provide guidance on legal implications.
• Maintain and improve the company's overall contracting framework.
• Serve as the primary legal advisor to the executive leadership team.
• Support mergers, acquisitions, asset purchases, and other corporate transactions.
• Assist with corporate filings, entity management, and governance requirements.
• Develop internal policies and procedures to support organizational growth and compliance.
• Advise operations and leadership on employment-related matters, including hiring, performance management, investigations, disciplinary actions, terminations, and workforce planning.
• Provide guidance regarding employee and independent contractor classification, wage and hour compliance, leave requirements, and multi-state employment laws.
• Review and support employment agreements, separation agreements, contractor agreements, and workplace policies.
• Partner with People Operations to identify and mitigate employment-related risks.
• Monitor legal developments affecting remote workforces and ensure organizational compliance across jurisdictions.
• Support responses to unemployment claims, worker classification inquiries, labor agency investigations, and related regulatory matters.
• Monitor legal and regulatory developments that may impact the organization.
• Advise on privacy, data protection, consumer protection, and other compliance matters.
• Develop practical compliance processes and internal controls.
• Support responses to government inquiries, regulatory matters, and legal disputes.
• Advise leadership on legal implications of operational, financial, and strategic decisions.
• Support acquisitions, integrations, and corporate restructuring activities.
• Provide guidance on insurance claims, disputes, demand letters, and potential litigation.
• Assist in responding to government inquiries, audits, and regulatory matters.
• Evaluate legal risks associated with new products, partnerships, vendors, and business initiatives.
• Develop practical policies and procedures that support organizational growth while maintaining compliance.
• Manage relationships with outside counsel and specialized legal advisors.
• Determine when specialized expertise is required and coordinate legal work accordingly.
• Oversee legal spend and ensure efficient use of external resources.
• Advise on legal and compliance issues related to voter engagement, voter registration, political communications, election administration, and campaign activities.
• Monitor legal and regulatory developments affecting election-related programs and civic technology.
• Assess legal risks associated with election, campaign, and voter outreach initiatives.
• Coordinate with specialized election counsel when necessary.