Civitech

Full-stack Engineer

• Participate with other engineers in the design, implementation, and maintenance of Civitech’s applications and infrastructure.
• Collaborate cross-functionally with product, research, and data science teams to develop features from participation in requirements definition through to testing and documentation.
• Build scalable, secure, and high-performing features in a cloud environment.
• Communicate effectively with team members and contribute to an open and inclusive engineering culture.
• Grow your technical skills and contribute to effective team development practices.

Software Engineer II

People Operations

• Lead and execute on quarterly and annual hiring plans in partnership with Civitech Leadership.
• Help manage company-wide compensation structure including salary/title/level matrix, salary setting, and equity grants for new hires.
• Own benefits administration including health insurance, PTO, 401(k), parental leave, and related programs.
• Collaborate with senior leadership to define and track performance goals and strategic initiatives.
• Act as day-to-day administrator for company systems, including tool usage norms and access management.
• Serve as Civitech’s liaison to our external IT/security partner and manage vendor relationships.

Director of People and Operations

Content Marketing Manager

• The Content Specialist will work with the marketing team and interdepartmentally to support the production and release of collateral, digital content, and other applicable deliverables.
• Work closely with the Senior Content Manager, the marketing team, and with other teams across Civitech.
• Research, write, edit, and proofread digital content including web copy, blog, case studies, one-pagers, and social media.
• Manage deadlines, timelines, and content calendars to ensure a consistent release of content.
• Collaborate cross-functionally to develop content that showcases team achievements and wins, highlights interesting data, and appropriately promotes Civitech products.

Content Specialist

Digital Marketing

• Manage and update Civitech’s websites built on WordPress/Elementor.
• Build new web pages and landing pages (Unbounce) to support marketing initiatives and product launches.
• Apply HTML, CSS, and JavaScript updates as needed to enhance site functionality and user experience.
• Monitor website performance, accessibility, and reliability and partner with external developers when necessary.
• Implement SEO and AEO best practices to improve search visibility and organic traffic.
• Build, schedule, and deploy email campaigns in HubSpot.
• Create email templates and ensure brand, accessibility, and mobile formatting standards are met.
• Support audience list segmentation and basic workflow updates under the direction of the Marketing team leadership.
• Track performance metrics and recommend content optimizations based on opens, clicks, engagement, and conversion signals.
• Support UTM tracking, landing page publishing, and digital campaign QA across marketing initiatives.
• Collaborate closely with the team members to develop digital sales and marketing assets.
• Contribute ideas to improve user experience and digital storytelling and identify opportunities to streamline processes.

Digital Marketing Specialist

Social Media Manager

• Develop and execute a social media strategy aligned with Civitech’s ideal audiences, mission, and goals. Plan content themes, formats, and cadence around election cycles, civic milestones, policy moments, and audience needs on social media calendar.
• Create and publish high-quality, platform-optimized content, including short-form video, educational explainers, campaign highlights, discussion prompts, and timely commentary on democracy and civic engagement. Maintain consistent publishing to strengthen brand presence.
• Actively engage with followers by responding to comments, messages, and conversations across platforms. Foster a thoughtful, respectful, and mission-aligned community that builds trust and encourages participation.
• Plan and execute targeted social campaigns tied to elections, major civic moments, product launches, events, and partner initiatives, ensuring alignment with broader organizational campaigns.
• Spot and cultivate relationships with values-aligned influencers and civic creators. Support collaborative posts, takeovers, and amplification moments that expand Civitech’s reach.
• Stay current on platform trends, new features, and evolving audience behaviors. Test emerging formats and platform-specific optimizations to keep Civitech’s social presence fresh and relevant.
• Track and analyze key metrics such as engagement, reach, follower growth, content performance, and conversion signals. Use insights to refine strategy, messaging, and posting cadence over time.
• Support Civitech’s media visibility by identifying, pitching, and coordinating podcast, panel, and digital media opportunities for leadership and subject-matter experts. Develop pitches, talking points, and promotional assets, and amplify earned media across social channels.
• Partner with marketing manager, content, design, data, and leadership teams to ensure social media efforts align with campaigns, product updates, research insights, and Civitech’s overall brand voice.

Operations

• Own HubSpot as the system of record, supporting Marketing, Sales, and Client Success as the primary point of contact for CRM operations
• Manage and optimize HubSpot configuration, including properties, lifecycle stages, lead status, permissions, and integrations
• Build and maintain reports and dashboards that provide clear visibility into funnel performance, campaign impact, and revenue outcomes
• Ensure leads are accurately captured, routed, scored, and attributed, maintaining consistent data flow across marketing, sales, and CS
• Implement and maintain lead qualification, scoring, and attribution models based on agreed-upon GTM strategy
• Design, build, and manage workflows to support lead routing, lifecycle automation, and internal processes
• Execute and support email campaigns, nurture programs, and sales sequences across multiple audiences and brands
• Create and manage audience segmentation to deliver targeted messaging at the right stage of the customer journey
• Establish and enforce operational standards, including naming conventions, documentation, and governance for HubSpot assets
• Partner with Marketing, Sales, and CS leaders to translate operational needs into scalable systems and processes

Operations Lead

• Manage incoming email inquiries from customers, vendors, candidates, and employees
• Own the company virtual mailbox
• Own the main company phone line
• Process state-specific requirements and requests, supporting employer and business accounts as needed
• Assist with employment verification requests, unemployment insurance (UI) claims, and other employee-related requests from external sources
• Project-manage the hiring process, serving as the main point of contact for candidates and the hiring team, including logistics, job postings, and communications
• Maintain and improve hiring workflows and documentation to ensure a consistent and positive candidate experience
• Track hiring progress and metrics (e.g., time to hire, pipeline status) and flag risks or delays
• Ensure compliance with internal hiring standards and state-specific requirements
• Project-manage new-hire onboarding tasks, ensuring appropriate owners are assigned and held accountable
• Own the new-hire onboarding experience, including sending offer letters, managing systems access and data entry, and scheduling and/or leading training sessions
• Project-manage team member offboarding processes to ensure a smooth transition and proper close-out
• Develop, refine, and support enforcement of company-wide policies in partnership with leadership
• Serve as the day-to-day owner and primary stakeholder for vendors across HR, IT, and Finance
• Track and manage company tech stack details
• Project-manage large-scale, company-wide initiatives, such as internship programs or the annual in-person company retreat, in partnership with the Chief of Staff
• Serve as the operational owner for People and Operations workflows, ensuring accuracy, timeliness, and consistency across processes
• Maintain process documentation and standard operating procedures for core People and Operations workflows
• Serve as the primary operational point of contact for employee benefits questions and escalations
• Support benefits renewals and open enrollment processes by coordinating vendors, timelines, and communications
• Serve as a trusted operational partner to leadership, balancing independent execution with timely escalation

Senior Manager – People & Operations

Business Intelligence Analyst

• Own Internal Reporting & Metrics
• Serve as the single owner for Civitech’s internal reporting and business intelligence function
• Define, document, and maintain core company metrics across revenue, operations, product usage, client success, and people operations
• Ensure data accuracy, consistency, and trust across all executive and functional reporting
• Build & Maintain Reporting Infrastructure
• Design and maintain dashboards, reports, and data models used by leadership and functional teams
• Partner with Operations, Finance, Product, and Client Success to align reporting with business goals
• Improve and automate reporting workflows to reduce manual effort and increase reliability
• Support Executive & Strategic Decision-Making
• Produce regular executive-level reporting for the COO, CEO, and leadership team
• Support planning cycles, forecasting, board materials, and operational reviews with clear data insights
• Translate complex data into clear narratives and recommendations for non-technical audiences
• Enable Functional Teams
• Work with department leaders to understand their reporting needs and build tools that support accountability and performance
• Help teams move from ad-hoc reporting toward standardized, self-service analytics where appropriate
• Provide guidance on metric definitions, data interpretation, and analytical best practices
• Data Governance & Quality
• Establish and enforce standards for data definitions, documentation, and reporting hygiene
• Identify gaps, inconsistencies, or risks in existing data pipelines and partner with technical teams to resolve them

Business Intelligence Manager

Account Manager

• Lead and mentor the RunningMate Client Success Support Specialist
• Establish and optimize scalable processes to enhance client satisfaction, retention, and engagement
• Analyze client feedback and product usage data
• Manage partnerships within the sales pipeline
• Collaborate with marketing for promotional campaigns
• Serve as the primary liaison between Client Success, Marketing, and Sales