Civitech

Manager

• This role will be expected to do the following tasks and take on additional tasks as needed:
• **(25%) Research and QA:**
• - Drive fast-paced, complex research projects through thoughtful planning, organization and delegation
• - Design and lead training on quality assurance (QA) processes
• - Identify inefficiencies in research workflows and implement process improvements
• - Use tools like SQL, web scrapers, internal data platforms and Google Sheets to extract, clean, and upload data
• - Troubleshoot data issues, resolve flags, and share learnings to enhance data quality and the end user experience
• **(20%) Cross-Team Collaboration:**
• - Regularly propose and surface process improvement ideas in relation to existing data collection in the form of user stories and acceptance criteria to communicate effectively with data and engineering
• - Proactively communicate about long term needs from the research teams as it relates to research needs, deadlines, capacity and scope of coverage
• - Own collaborative relationships with other teams including Product, Sales etc.
• - Work with Product teams to create more effective and increasingly automated tools to conduct research
• - Contribute to the process of scoping requirements, developing new features and providing feedback on designs
• **(20%) Project Ownership **
• - Be fully responsible for several major research verticals (i.e. candidate research, office holders, early voting etc.) and direct work on these projects to multiple team members
• - Be accountable for multiple research projects through direct reports; provide operational support as needed
• - Independently develop project checkpoints, milestones, and dashboards for assessing and communicating progress to the broader team
• - Proactively communicate progress towards major deadlines; uphold high standards of data quality, accuracy and robustness
• - Translate complex processes into user-friendly, step-by-step guides or trainings
• - Scope out new research projects, while considering variables such as timeline, scope, staffing etc.
• **(35%) Management and Leadership Responsibilities**
• - Foster a culture of feedback and continuous improvement within the research team and wider contract researcher community
• - Provide specific, constructive feedback to colleague(s) when work is not yet meeting expectations
• - Offer strategic talent recommendations based on researcher performance;
• - Train junior members of the team in translating a complex process into a user-friendly, step- by-step guide
• - Help shape a positive, motivated, and entrepreneurial team culture
• - Manage, mentor or supervise several junior team members
• - Ensure that various teamwide administrative responsibilities including researcher payment, staffing, goal-setting and capacity planning are completed effectively

Research Manager

Director

• Directly and indirectly manage several team members working on project management in service of data collection
• Lead a team of contractors who conduct outreach to local election officials and institutions
• Ensure contractors are appropriately trained and staffed
• Create comprehensive plans around data coverage
• Create a motivated and entrepreneurial team culture
• Ensure data points are collected and ingested with minimal error
• Create and maintain documentation about process, timeline and data standards
• Manage technical contributors responsible for database architecture / design
• Track key indicators of data quality
• Support Sales, Marketing, and Customer Success teams
• Collaborate with engineers to maintain internal tools for data collection and normalization

Research Manager

Director of Data Acquisition – Datasets