Spanish Speaking Customer Service Representative

Otter Products

Customer Service Representative assisting Spanish-speaking customers with inquiries and warranties at Otter Products. Representing core values and providing exceptional customer experience.

Posted 7/10/2026full-timeRemote • Colorado, Wyoming • 🇺🇸 United StatesMid-LevelSenior💰 $19 - $22 per hourWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates strong customer service skills by effectively assisting consumers through various contact channels while providing product expertise. Bilingual in English and Spanish, with a commitment to maintaining accurate records and adhering to performance metrics.

Highest-signal resume keywords

Bilingual In English/SpanishEffective Written And Verbal CommunicationCustomer Relationship Management (CRM)Microsoft And Windows Systems ProficiencyAttention To Detail

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Customer ServiceProduct ExpertiseData EntryWarranties AssistanceTechnical Knowledge

Soft Skills

Positive AttitudeDependabilityFeedback AcceptanceCommunicationTeam Collaboration

Tools & Technologies

CRM SoftwareMicrosoft SystemsWindows Operating System

Industry Keywords

Brand AmbassadorConsumer AssistanceSafety CulturePerformance MetricsAttendance Policy

About the role

Key responsibilities & impact

Represent Otter Products LLC by acting as an honorable brand ambassador.
Efficiently assist consumers through multiple contact channels (phone, email and chat) with a positive attitude and desire to help in a thorough manner.
Wholeheartedly assist consumers with warranties while providing a unique, positive, and overall delightful experience.
Provide real-time product expertise to educate customers on technical knowledge of our products and to emphasize how our distinctive features benefit each consumer’s lifestyle.
Accurately obtain and enter all relevant customer information and other data into the CRM with efficiency and attention to detail to avoid error and to ensure a “one touch resolution.”
Cleary and effectively communicate with manager, support staff, IT and peers as needed.
Abide by our Attendance Policy by maintaining a consistent and dependable record of attendance and punctuality.
Adhere to all metrics that directly correlate to the department’s success, while meeting all performance-based Minimum Business Expectations.
Embrace the power of feedback in a professional and supportive manner to your manager and peers to support continued success of the organization.
Support and maintain a positive safety culture by following all safety policies and procedures and actively contributing to a safe working environment.
Other duties as assigned.

Requirements

What you’ll need

Must live/work in Colorado or Wyoming within 60 miles of our headquarters at 209 S. Meldrum St., Fort Collins, CO 80521.
High School Diploma or equivalent preferred.
Effective written and verbal communication skills required.
Bilingual in English/Spanish required.
Prior experience with Microsoft and Windows systems required.
Familiarity with navigating multiple platforms preferred.

Benefits

Comp & perks

Laptop, docking station, and all required cables (10ft. Ethernet cable)
Two monitors with stands
Wired Keyboard and mouse
Wired headset
Power surge
Monthly "internet allowance" to offset the cost of your internet service (subject to payroll taxes)
Health insurance
401(k) retirement plan
Accrued paid time off based on seniority
Volunteer time off
Parental leave
Bereavement leave
Company holidays
Years of service awards