Otter Products

Brand Designer

• Create new and curate existing content to assist in the building of the social calendar in alignment with overall brand calendars, objectives and larger creative strategy.
• Collaborate with the Social team to align assets with the broader Creative team’s art direction for all content including product launches, promotions and larger company campaigns.
• Bridge the look and feel of OtterBox’s visual brand across consumer touchpoints online.
• Assist in the visual planning and implementation of long-term brand strategy and campaigns for internal teams and external agencies.
• Assist in producing content for the Creative team to utilize within broader marketing channels.
• Support in art direction and concept development for marketing promo, evergreen, and launch campaigns and ensure cohesion across channels with a specific focus on organic social.
• Assist in execution of creative content, including, but not limited to, marketing assets, brand assets, retail displays and social content.
• Capture and produce content at internal and external events, including concepting, shot-list development, photography/video capture, and real-time content creation.
• Contribute to the development and evolution of brand visual guidelines and ensure creative executions align with established standards while continuing to push the brand forward creatively.
• Provide thoughtful creative feedback that elevates the quality and consistency of design, photography, video, copy, and social storytelling.
• Help identify and implement workflows and creative processes that improve team efficiency, communication, and quality of output.
• Source and collaborate with external vendors, freelancers, and production partners to support creative initiatives and ensure high-quality, timely deliverables.
• Stay informed on social, design, fashion, lifestyle, and cultural trends to bring fresh, relevant creative thinking to campaigns and content development.
• Support art direction across shoots and content productions, including creative references, styling guidance, composition, and visual storytelling.
• Support and maintain a positive safety culture by following all safety policies and procedures and actively contributing to a safe working environment.

Senior Creative Specialist, Brand & Social Strategy

Ecommerce

• Lead the execution of the company's Direct-to-Consumer (DTC) eCommerce analytics strategy, aligning measurement capabilities, customer insights, and performance analytics with business growth, customer acquisition, retention, and revenue objectives.
• Manage, coach, and develop a high-performing analytics team, establishing priorities, driving professional growth, and fostering a culture of data-driven decision-making, innovation, and continuous improvement.
• Partner with eCommerce leadership and cross-functional stakeholders to translate complex data into actionable insights and strategic recommendations that influence digital investments, pricing, promotions, merchandising, customer experience, and business planning decisions.
• Drive advanced analytics initiatives including customer segmentation, cohort analysis, customer lifetime value (LTV) modeling, forecasting, predictive analytics, Marketing Mix Modeling (MMM), multi-touch attribution, and incrementality measurement to optimize business performance.
• Oversee the measurement and optimization of the end-to-end customer journey, including website performance, digital marketing effectiveness, conversion funnel performance, personalization initiatives, customer retention programs, and digital experimentation efforts.
• Establish and maintain enterprise reporting frameworks, executive dashboards, and key performance indicators (KPIs) that provide visibility into eCommerce performance, customer behavior, and marketing effectiveness across channels.
• Provide strategic oversight for web analytics platforms, tag management systems, data governance processes, measurement architecture, and privacy compliance to ensure accurate, scalable, and reliable data collection and reporting.
• Evaluate emerging technologies, industry trends, and competitive insights to continuously enhance analytics capabilities, improve decision-making, and identify opportunities for revenue growth and operational efficiency.
• Support and maintain a positive safety culture by being an active leader in all safety program initiatives.

Manager, eCommerce Analytics

Customer Support

• Represent Otter Products LLC by acting as an honorable brand ambassador.
• Efficiently assist consumers through multiple contact channels (phone, email and chat) with a positive attitude and desire to help in a thorough manner.
• Wholeheartedly assist consumers with warranties while providing a unique, positive, and overall delightful experience.
• Provide real-time product expertise to educate customers on technical knowledge of our products and to emphasize how our distinctive features benefit each consumer’s lifestyle.
• Accurately obtain and enter all relevant customer information and other data into the CRM with efficiency and attention to detail to avoid error and to ensure a “one touch resolution.”
• Cleary and effectively communicate with manager, support staff, IT and peers as needed.
• Abide by our Attendance Policy by maintaining a consistent and dependable record of attendance and punctuality.
• Adhere to all metrics that directly correlate to the department’s success, while meeting all performance-based Minimum Business Expectations.
• Embrace the power of feedback in a professional and supportive manner to your manager and peers to support continued success of the organization.
• Support and maintain a positive safety culture by following all safety policies and procedures and actively contributing to a safe working environment.
• Other duties as assigned.

Spanish Speaking Customer Service Representative

Program Manager

• Lead the end-to-end lifecycle of AI programs, from ideation and prioritization through delivery and continuous improvement.
• Partner with executive leadership to define AI strategy, roadmap, and measurable business outcomes.
• Translate complex AI concepts into actionable program plans aligned with organizational goals.
• Establish governance frameworks, success metrics, and reporting mechanisms across AI initiatives.
• Drive planning, scheduling, and execution of AI and technology initiatives.
• Ensure delivery within scope, timeline, and budget constraints.
• Identify and mitigate risks, dependencies, and operational challenges.
• Implement scalable processes and best practices for AI program management.
• Support the responsible and ethical use of AI systems.
• Ensure compliance with regulatory, legal, and organizational standards.
• Promote transparency, fairness, and accountability in AI initiatives.
• Directly manage and develop a team of interns and/or project leads.
• Provide coaching, mentorship, and performance management to drive team effectiveness and growth.
• Foster a collaborative, inclusive, and high-performing team culture.
• Allocate resources and prioritize work across multiple AI programs.
• Partner with data science, information technology, engineering, marketing, product, finance, legal, compliance, and business stakeholders to prioritize and drive business results.
• Facilitate alignment between technical and non-technical teams.
• Navigate ambiguity and drive decision-making across competing priorities.
• Support and maintain a positive safety culture by being an active leader in all safety program initiatives.

Manager, AI Program Management

Account Manager

• Establish and cultivate strong relationships with the NSP to understand their business needs, objectives, and market positioning.
• Lead overall business plan development, alignment, and execution to achieve/exceed growth objectives and deliver revenue and profit targets.
• Collaborate with internal and external teams to define, align, and implement strategic growth plans.
• Create new opportunities within NSP by leveraging OEMs and vertical focused strategies.
• Responsible for account management, marketing, and product management activities.
• Responsible for understanding competitive insights and trends.
• Identify new revenue streams, projects, and products to drive growth.
• Develop and execute Otter strategy and targeted sales plays.
• Manage, maintain, and negotiate all necessary contracts and RFP’s.
• Develop relationships with regional and national NSP decision makers.
• Develop monthly, quarterly, and annual sales & profitability targets and attainment plans.
• Monitor and analyze sales results, performance metrics, business behaviors and trends to identify opportunities for growth.
• Analyze market trends and customer and partner behavior to identify growth and expansion opportunities.
• Participate in strategic operations and leadership meetings to provide accurate, up-to-date sales performance, demand plan and partner with Otter Commercial Sales to cover sales funnel data.
• Partner closely with Otter’s Product, Marketing & Sales teams to select, develop, and create sell in assets which include differentiated vertical sales plays with the NSP.
• Analyze sales results and trends to identify opportunities for new plays and current play evolution.
• Partner with NSP sales leadership to execute vertical sales plays.
• Work closely with Otter’s Product, Marketing & Sales teams to create, develop, and execute vertical sales plays.
• Participate in the development and ongoing execution of Otter’s learning management system (LMS) for NSP sellers and technical team.
• Support and maintain a positive safety culture by following all safety policies and procedures and actively contributing to a safe working environment.
• Other duties as assigned

National Account Manager

• Define and lead Direct to Consumer (DTC) eCommerce data strategy, aligning digital analytics with growth, customer acquisition, and revenue objectives.
• Drive profitable growth by linking marketing spend, merchandising decisions, and customer behavior to Lifetime Value (LTV), margin and retention.
• Establish advanced marketing frameworks, Marketing Mix Modeling (MMM), Multi-Touch Attribution (MTA) incrementality to optimize marketplace performance.
• Shape customer lifecycle strategy through cohort analysis, segmentation, and personalization across acquisition, conversion and retention.
• Develop forecasting and predictive models to support demand planning, inventory strategy and revenue growth.
• Partner with leadership to influence pricing, promotional strategy, and digital investment decisions.
• Identify and implement new tools and technologies to enhance digital analytics and personalization capabilities.
• Oversee end-to-end DTC funnel performance, including homepage, category pages, Product Detail Pages (PDPs), cart, and checkout optimization.
• Manage digital experimentation strategy, including A/B and multivariant testing, to improve conversion rate and Average Order Value (AOV).
• Oversee acquisition performance across paid media, Search Engine Optimization (SEO), email, SMS, and affiliate channels.
• Ensure robust data collection, tagging, and governance across analytics platforms and tools.
• Develop and maintain executive dashboards with consistent key performance indicators (KPIs) across channels and campaigns.
• Drive cross-functional alignment across marketing, merchandising, operations, and technology teams to execute data-driven initiatives.
• Support and maintain a positive safety culture by following all safety policies and procedures and actively contributing to a safe working environment.
• Other duties as assigned.

Lead eCommerce Analyst

Operations

• Lead and manage distribution center operations within assigned functional area(s) spanning multiple teams
• Drive operational execution across assigned shift, ensuring performance metrics are achieved or exceeded consistently
• Collaborate with cross-functional teams, including other Associate Managers, functional leaders, and external teams to optimize workflows
• Utilize ERP/MRP systems and inbound scheduling tools to manage headcount and capacity schedules
• Provides a high degree of leadership and coaching to shift supervisors, direct reports, as well as temporary flex force employees
• Achieves and maintains facility goals, objectives, and reports performance against targets
• Ensure compliance with company policies, safety regulations, and industry standards
• Foster a high-performance, team-oriented culture focused on accountability, engagement, development and cross functionality
• Maintain and organize warehouse environment to ensure the facility is in proper operation
• Support and maintain a positive safety culture by being an active leader in all safety program initiatives

Associate Manager, Distribution Operations – 1st Shift

Sales

• Establish and provide resources to reach performance goals for all team members
• Team leadership responsibilities include talent development strategies and assessments, bi-weekly or monthly check-ins, career path support, succession planning and performance management/corrective action (when applicable)
• Influence team to deliver unified business plan and overall working relationship
• Partner with Product and Merchandising team to provide feedback and guidance on new product opportunities
• Full P&L accountability for Carrier and Indirect Distribution Channels
• Oversee current and new revenue streams, projects and assortments to drive growth in sales
• Establish/strengthen/manage high level relationships within the channels
• Leverage business planning tools, inclusive of key account ladder plans and point of sale analytics to achieve business goals and provide business updates
• Collaborate with National Account Managers and other departments to streamline operations and manage inventory levels
• Participate in strategic operations meetings and leadership team meetings to provide accurate sales and marketing data
• Partner with senior leaders to offer recommendations and drive strategic initiatives
• Develop monthly, quarterly, and annual sales budgets, goals, and plans
• Analyze sales results and financial reports to make data-driven decisions, address performance gaps, and identify opportunities to drive continuous improvement
• Partner with Demand Planning to ensure plans are updated and meet all timelines
• Collaborate with Channel Marketing to utilize Market Development Funds (MDF) budgets to drive channel sell through
• Manage MDF budget
• Collaborate with Brand Marketing team to establish channel expectations for brand marketing
• Coordinate business critical activities in conjunction with Merchandising and stakeholders for all promotions and evaluate effectiveness adjusting strategies as needed
• Develop monthly channel updates to provide organizational updates to channel wins
• Partner with product and merchandising teams to develop comprehensive sales training programs and implement ongoing team education
• Support and maintain a positive safety culture by following all safety policies and procedures and actively contributing to a safe working environment.

Director, Carrier Sales

Financial Planning and Analysis

• Create insightful analysis, reports, financial models, and presentations regarding the effectiveness, cost/benefit, optimization, and ROI of company initiatives.
• Advise department leadership, develop budgets, and provide financial analysis to support monthly operational reviews.
• Identify opportunities and challenges for the company; assess options and recommend financial actions.
• Perform ad hoc financial analysis to support improved financial performance and utilize business models to promote informed decision making.
• Anticipate issues and guide forward-thinking discussion.
• Design, build, and help automate reporting tools.
• Initiate and lead strategic projects that span multiple business areas.
• Demonstrate a passion for financial leadership by maintaining technical knowledge and serve as mentor to finance and accounting peers.
• Support and maintain a positive safety culture by following all safety policies and procedures and actively contributing to a safe working environment.
• Other duties as assigned

Senior Corporate Finance Analyst

• Manage relationships with account stakeholders and maintain competitive insights with assigned accounts.
• Full revenue accountability.
• Partner with appropriate sales leadership for P&L awareness.
• Manage the planning of sales meetings and QBR presentations.
• Work with the customer for assortment management (including mix, sku count, ranking, etc.).
• Lead all account activities including strategy, relationships, contract management/program management.
• Oversee the identification of new revenue streams, projects and products to drive growth.
• Oversee the management of retail, online, reseller and vertical channel strategies depending on assigned account(s).
• Accounts payable management support.
• Oversee the management of forecasting/ demand planning inputs with team (with team support/standalone).
• Oversee seasonal planning and NPI/NSI replenishment forecast planning.
• Manage MDF funding buckets and negotiate MDF programs with assigned account(s).
• Oversee the seasonal planning and execution of marketing/ MDF.
• Responsible for P&L inputs.
• Oversee events planning with internal teams/shopper/channel marketing.
• Oversee the development of account or channel specific promotions.
• Manage investment/ROI expectations.
• Work with OPP to review effectiveness of promotional investments.
• Oversee development of awareness campaigns, retail, reseller and implementation of training resources.
• Oversee account, channel or vertical specific training.
• Attend meetings, check-ins and provide updates as required.
• Partner with the leadership team to drive strategic initiatives.
• Support and maintain a positive safety culture by following all safety policies and procedures and actively contributing to a safe working environment.