Otter Products

Director

• Oversee full P&L performance across Amazon channels, balancing revenue, profitability, and inventory efficiency.
• Develop and execute strategy to grow Amazon 1P and expand into Amazon Business US/CA, Amazon Canada, and Amazon Mexico.
• Partner with cross-functional teams including Product, Marketing, Finance, Supply Chain, and Operations to optimize the Amazon business.
• Identify new growth opportunities across Amazon ecosystems leveraging data, insights, and marketplace expertise.
• Act as a thought-leader for best practices on channel performance, challenges, and opportunities to accelerate growth.
• Work with department and functional leaders to develop eComm strategies enabling company growth.
• Analyze business requirements, propose solutions and oversee projects to stay within budget and grow revenue goals.
• Oversee merchandising strategy and highlight roadblocks/budget requirements to reaching desired end state.
• Identify site optimization opportunities and manage performance: traffic, conversion, content, etc.
• Work with IT and product teams to identify, develop and implement new revenue streams.
• Provide insights and Channel trends, performance, and opportunities to ELT and VP on a regular cadence.
• Support and maintain a positive safety culture by being an active leader in all safety program initiatives.
• Other duties as required.

Sales

• Establish and provide resources to reach performance goals for all team members.
• Influence team to deliver unified business plan and overall working relationship.
• Partner with Product and Merchandising team to provide feedback and guidance on new product opportunities.
• Full P&L accountability for indirect carrier sales channel.
• Oversee current and new revenue streams, projects, and products to drive growth in sales.
• Establish/strengthen/manage high level relationships within indirect carrier sales channel.
• Collaborate with National Account Managers and other departments to streamline operations and manage inventory levels.
• Participate in strategic operations meetings and leadership team meetings to provide accurate sales and marketing data.
• Develop monthly, quarterly, and annual indirect carrier sales budgets, goals, and plans.
• Collaborate with Channel Marketing to utilize Market Development Funds (MDF) budgets to drive retail sell through.
• Develop channel programs to support distribution and sell through.
• Support and maintain a positive safety culture by following all safety policies and procedures and actively contributing to a safe working environment.

Senior Manager, Sales – Indirect Carrier

Account Manager

• Manage relationships with account stakeholders and maintain competitive insights with assigned accounts.
• Full revenue accountability
• Partner with appropriate sales leadership for P&L awareness
• Manage the planning of sales meetings and QBR presentations
• Work with the customer for assortment management (including mix, sku count, ranking, etc.)
• Lead all account activities including strategy, relationships, contract management/program management
• Oversee the identification of new revenue streams, projects and products to drive growth
• Oversee the management of channel strategies
• Lead strategic account growth using 3rd party tools and Amazon Vendor Central to inform data driven decisions
• Accounts payable management support
• Oversee the management of forecasting/ demand planning inputs with team (with team support/standalone)
• Oversee seasonal planning and NPI/NSI replenishment forecast planning
• Manage MDF funding buckets and negotiate MDF programs with assigned account(s)
• Oversee the seasonal planning and execution of marketing/ MDF
• Responsible for P&L inputs
• Oversee events planning with internal teams/shopper/channel marketing
• Oversee the development of account or channel specific promotions
• Manage investment/ROI expectations
• Work with OPP to review effectiveness of promotional investments
• Oversee development of awareness campaigns, retail, reseller and implementation of training resources
• Oversee account, channel or vertical specific training
• Attend meetings, check-ins and provide updates as required
• Partner with the leadership team to drive strategic initiatives
• Support and maintain a positive safety culture by following all safety policies and procedures and actively contributing to a safe working environment.
• Other duties as assigned

National Account Manager – Amazon 1P

• Leadership responsibility for all aspects of the product portfolio, including product design, for given category or categories.
• Directs Product Development Management of given category or categories.
• Owning the operational and strategic goals for the team.
• Providing category insights and proposals to the business by analyzing market and consumer data.
• Identifying emerging market trends to support 1–3-year strategic product and design objectives.
• Identifying innovation opportunities from consumer/end user and customer insights.
• Leading competitive analysis and developing plans to beat the competition in market.
• Partnering with the Marketing Team to develop product narratives/stories and marketing strategies that will connect with consumers/end users’ hearts and minds.
• Overseeing development of portfolio-level business cases and investment recommendations to senior leadership.
• Responsibility for the successful implementation/execution of portfolio plans within the category or categories.
• Ensuring all new launches of new products and/or series across each region meet launch expectations and necessary time to market.
• Successfully managing the product roadmap and design, color and material/finish roadmap by defining optimal strategies with the right pricing, costs, timing, brand, design and features.
• Functions as a central resource within the organization as products move through their lifecycle.
• Partner and collaborate with Merchandising Sales, Marketing and Engineering to align on goals and drive strategic initiatives.
• Partner with global senior leaders to understand region-specific needs and opportunities to shape global product strategy for given category or categories.
• Partner with Global Partner Management team to ensure OEM insights and partnership opportunities are integrated into portfolio strategy.
• Establish and track annual goals and metrics for the Product Team and monitor monthly to ensure expectations are being met.

Senior Director, Product Development and Design

• Manage relationships with account stakeholders and maintain competitive insights with assigned accounts.
• Full revenue accountability
• Partner with appropriate sales leadership for P&L awareness
• Manage the planning of sales meetings and QBR presentations
• Work with the customer for assortment management (including mix, sku count, ranking, etc.)
• Lead all account activities including strategy, relationships, contract management/program management
• Oversee the identification of new revenue streams, projects and products to drive growth
• Oversee the management of retail, online, reseller and vertical channel strategies depending on assigned account(s)
• Accounts payable management support
• Oversee the management of forecasting/ demand planning inputs with team (with team support/standalone)
• Oversee seasonal planning and NPI/NSI replenishment forecast planning
• Manage MDF funding buckets and negotiate MDF programs with assigned account(s)
• Oversee the seasonal planning and execution of marketing/ MDF
• Responsible for P&L inputs
• Oversee events planning with internal teams/shopper/channel marketing
• Oversee the development of account or channel specific promotions
• Manage investment/ROI expectations
• Work with OPP to review effectiveness of promotional investments
• Oversee development of awareness campaigns, retail, reseller and implementation of training resources
• Oversee account, channel or vertical specific training
• Attend meetings, check-ins and provide updates as required
• Partner with the leadership team to drive strategic initiatives
• Support and maintain a positive safety culture by following all safety policies and procedures and actively contributing to a safe working environment.

National Account Manager

• Manage relationships with account stakeholders and maintain competitive insights with assigned accounts.
• Full revenue accountability.
• Partner with appropriate sales leadership for P&L awareness.
• Manage the planning of sales meetings and QBR presentations.
• Work with the customer for assortment management (including mix, sku count, ranking, etc.).
• Lead all account activities including strategy, relationships, contract management/program management.
• Oversee the identification of new revenue streams, projects and products to drive growth.
• Oversee the management of retail, online, reseller and vertical channel strategies depending on assigned account(s).
• Accounts payable management support.
• Oversee the management of forecasting/ demand planning inputs with team (with team support/standalone).
• Oversee seasonal planning and NPI/NSI replenishment forecast planning.
• Manage MDF funding buckets and negotiate MDF programs with assigned account(s).
• Oversee the seasonal planning and execution of marketing/ MDF.
• Responsible for P&L inputs.
• Oversee events planning with internal teams/shopper/channel marketing.
• Oversee the development of account or channel specific promotions.
• Manage investment/ROI expectations.
• Work with OPP to review effectiveness of promotional investments.
• Oversee development of awareness campaigns, retail, reseller and implementation of training resources.
• Oversee account, channel or vertical specific training.
• Attend meetings, check-ins and provide updates as required.
• Partner with the leadership team to drive strategic initiatives.
• Support and maintain a positive safety culture by following all safety policies and procedures and actively contributing to a safe working environment.
• Other duties as assigned.

Customer Support

• Represent Otter Products LLC's two distinct product lines by acting as an honorable brand ambassador.
• Efficiently assist consumers through multiple contact channels (phone, email and chat) with a positive attitude and desire to help in a thorough manner.
• Wholeheartedly assist consumers with warranties while providing a unique, positive, and overall delightful experience.
• Provide real-time product expertise to educate customers on technical knowledge of products and to emphasize how distinctive features benefit each consumer's lifestyle.
• Accurately obtain and enter all relevant customer information and other data into the CRM with efficiency and attention to detail.
• Clearly and effectively communicate with manager, support staff, IT and peers as needed.
• Abide by Attendance Policy by maintaining a consistent and dependable record of attendance and punctuality.
• Adhere to all metrics that directly correlate to department's success, while meeting all performance-based Minimum Business Expectations.
• Embrace the power of feedback in a professional and supportive manner to manager and peers to support continued success of the organization.
• Opportunity to support consumers through retail, sales and Customer Service duties at the Otter Shop if interested.

Customer Service Representative, Bilingual

Brand Manager

• Work with a global marketing mindset to ensure adoption and use of unified messaging across the entire organization in relation to the corporate brands
• Lead a cross functional team of internal and external resources to help define the brand strategy and guide innovative concept development
• Inspire marketing team members; set clear expectations and clearly communicate individual and team roles in achieving the marketing strategy
• Spearhead the brand definitions, creating and ensuring adherence and governance to our brands
• Drive consumer engagement that connects consumers with our brands and maximizes awareness and sales through integrated positioning, promotion and launch programs and events
• Provide strategic insight to develop a highly impactful and relevant brand storyline, messaging and visuals
• Provide governance and direction to maintain the brand identity and brand message ensuring that all communication and marketing activities are consistent with the brand vision, position and strategy
• In collaboration with key regions, develop and drive brand-building programs to share and demonstrate Otter Products’ brands in action
• Research, propose and execute new methods to increase Otter Products’ global brand perception and awareness
• Delegate and empower the team, avoiding bottlenecks to maximize the value of each team member, while always promoting personal growth
• Work with department and functional leaders to develop marketing strategies for company growth which includes determining which new categories, markets and services the company can enter
• Work in collaboration with the sales team to gather customer and market data to adjust marketing strategies
• Build and enhance a strategy for creative production work regarding building marketing collateral
• Identify and optimize most effective offline marketing channels
• Identify and leverage critical market and competitive data to segment and define target markets
• Establish narratives and storylines to bring products to life across multiple regions
• Manage and communicate global brand guidelines and budgets
• Support and maintain a positive safety culture by being an active leader in all safety program initiatives
• Other duties as assigned

Vice President – Brand Marketing

Ecommerce

• Lead US and CA eCommerce channels at Otter Products which include B2C/B2B eCommerce platforms.
• Act as a thought-leader for best practices on channel performance, challenges, and opportunities to accelerate growth.
• Work with department and functional leaders to develop eComm strategies enabling company growth.
• Work closely with Product Category leadership, Customer and Brand Marketing, Legal, Sales, Customer Service, Information Technology and development teams to ensure that eCommerce solutions support business strategy and integrate with website.
• Analyze business requirements, propose solutions and oversee projects to stay within budget and grow revenue goals.
• Lead and empower team to create, manage and oversee online promotions, site features and new product releases.
• Oversee the strategy for website content and online marketing tactics.
• Oversee site merchandising strategy and highlight roadblocks/budget requirements to reaching desired end state.
• Identify site optimization opportunities and manage site performance: traffic, conversion, content, page flow, etc.
• Communicate eCommerce opportunities and requirements to the organization as a key brand marketing, sales, customer service, and consumer insights channel.
• Work with IT and product teams to identify, develop and implement new revenue streams
• Provide insights and Channel trends, performance, and opportunities to ELT and VP on a regular cadence.
• Support and maintain a positive safety culture by being an active leader in all safety program initiatives.
• Other duties as required.

Director of eCommerce

• Create and maintain mechanisms to audit and resolve issues at scale, ensure efficient management of product listings across marketplaces, accuracy of content, assets, and pricing while maintaining compliance with brand standards and marketplace requirements.
• Collaborate with Marketing, Advertising, Merchandising, and other teams to strategize and execute successful campaigns and promotions to drive increased traffic and conversion. Monitor performance and optimize spending for ROI.
• Build out and manage tools to track KPIs and analyze sales trends to provide actionable insights driving improved performance. Deliver regular reports to leadership on marketplace health and growth opportunities.
• Partner with Merchandising, Sales, and Operations to align inventory levels and pricing strategies with marketing initiatives.
• Work closely with creative teams for content development and with tech teams for integration and automation. Ensure cohesive brand voice and strategy across all marketplaces.
• Develop and refine marketplace strategies to meet revenue targets. Build workback with external vendors and internal tech teams to stand up new businesses. Stay current on industry trends, competitive activity, and platform updates to identify new opportunities.
• Support and maintain a positive safety culture by being an active leader in all safety program initiatives

eCommerce Marketplace Manager

• Apply highly developed skills with sales techniques and marketing strategies to strategically manage assigned accounts and identify and grow new business opportunities.
• Responsible for activities such as forecasting and budget management.
• Develop strong relationships with key accounts and other stakeholders.
• Partner with appropriate sales leadership for P&L awareness.
• Manage the planning of sales meetings and QBR presentations.
• Oversee the identification of new revenue streams, projects, and products to drive growth.

Director

Senior Manager, Sales – Indirect Carrier

National Account Manager – Amazon 1P

Senior Director, Product Development and Design

National Account Manager

National Account Manager

Customer Service Representative, Bilingual

Vice President – Brand Marketing

Director of eCommerce

eCommerce Marketplace Manager

Sales Manager