Otter Products

Support Engineer

• Coordinate and execute onboarding/offboarding tasks including imaging laptops, shipping/receiving IT equipment.
• Liaise with vendors and other third party service providers to ensure accurate inventory of IT assets.
• Provide hardware support including setup, maintenance, repair scheduling, and troubleshooting.
• Deliver Tier 1 support and troubleshooting for end-users.
• Document solutions and contribute to knowledge base articles.
• Escalate and resolve more complex technical issues.

IT Support Technician

Business Development Rep

• Responsible for generating and developing new business; Drive growth opportunities according to Strategic Objectives; Generates new revenue consistent with company goals and targets
• Prepare strategies and proposals that include the positioning strategy/plan, business case rationale, risks, and customer value proposition ensuring all strategies are effectively communicated, documented and tracked;
• Organize and guide cross-functional teams in developing the strategies and business cases to support positioning and acquisition of new business opportunities
• Develop and update quarterly Playbook highlighting market, channel and customer plan in support of rolling
• Identify new prospects within the area you have been assigned; Research prospective accounts in targeted markets, pursue leads and follow through to a successful agreement;
• Partner with Divisional Sales Director in contract and program management.
• Understand the target markets, including industry, company, project, company contacts and which market strategies can be used to attract clients;
• Leverage best channel to support Customers including leveraging our indirect channel & Branded and outdoor lifestyle solutions
• Responsible for account management day to day operations/management of assigned account(s);
• Maintain positive relationships within current accounts
• Partner with Divisional Sales Manager to identify new revenue streams, projects and products to drive growth and to maintain competitive insights within assigned account(s)
• Assist with the management of retail, online, reseller and vertical channel strategies; executes on these strategies when/ if needed
• Recommend innovation or derivative solutions aligned with Strategic Objectives for key customer opportunities to accelerate revenue.
• Define and execute pipeline strategy to grow business in profitable e-Delivery channels by identifying appropriate partners, developing business plans, and negotiating and structuring agreements
• Responsible for inventory management Forecasting/Planning
• Drive new product placement
• Manage forecasting/ demand planning inputs with team (with team support/standalone)
• Manage seasonal planning and NPI/NSI replenishment forecast planning
• Responsible for seasonal planning and execution
• Responsible for events planning with internal teams/shopper/channel marketing
• Responsible for the development of account or channel specific promotions
• Partner with IPP team to implement promotional activity
• May be responsible for account, channel or vertical specific training, commission sales collateral to support promotion, training or awareness campaigns and monthly/quarterly activities for new product launches, training, etc.
• Role may interface with senior executives and leadership in a variety of organizations
• Support and maintain a positive safety culture by following all safety policies and procedures and actively contributing to a safe working environment
• Other duties as assigned

Business Development Director

Sales

• Establish and provide resources to reach performance goals for all team members.
• Team leadership responsibilities include talent development strategies and assessments, bi-weekly or monthly check-ins, career path support, succession planning and performance management/corrective action (when applicable).
• Influence team to deliver unified business plan and overall working relationship.
• Partner with Product and Merchandising team to provide feedback and guidance on new product opportunities.
• Full P&L accountability for retail sales channel.
• Oversee current and new revenue streams, projects, and products to drive growth in sales.
• Establish/strengthen/manage high level relationships within retail channel.
• Collaborate with National Account Managers and other departments to streamline operations and manage inventory levels.
• Participate in strategic operations meetings and leadership team meetings to provide accurate sales and marketing data.
• Partner with senior leaders to offer recommendations contributing to strategic initiatives.
• Create and execute against strategic account plans to achieve organizational objectives.
• Develop monthly, quarterly, and annual retail sales budgets, goals, and plans.
• Analyze sales results and financial reports to make data-driven decisions, address performance gaps, and identify opportunities to drive continuous improvement.
• Collaborate with Channel Marketing to utilize Market Development Funds (MDF) budgets to drive retail sell through.
• Manage MDF budget.
• Collaborate with Brand Marketing team to establish channel expectations for brand marketing.
• Coordinate business critical activities in conjunction with Merchandising and other stakeholders for all promotions and evaluate effectiveness adjusting strategies as needed.
• Develop monthly retail updates to provide organizational updates regarding retail wins.
• Partner with product and merchandising teams to develop comprehensive sales training programs and implement ongoing team education.
• Support and maintain a positive safety culture by following all safety policies and procedures and actively contributing to a safe working environment.

Director, National Sales

IT Support

• Sets the strategy and roadmap mission and vision of the I&O organization to foster a business-oriented culture and mindset driven by continual service improvement techniques.
• Leads the development of the I&O strategy and roadmap and ensures its integration with the overall IT and enterprise strategic plans.
• Works with the IT senior leadership team on the service portfolio and governance required to prioritize resources.
• Acts as a trusted advisor and builds and maintains relationships with other IT leaders and business executives to develop a clear understanding of business needs; ensures cost-effective delivery of IT services to meet those needs and responds with agility to changing business priorities.
• Develops and controls the annual operating and capital expenditure budget for I&O to ensure it is consistent with overall strategic objectives of IT and the enterprise and is within plan.
• Leverages influencing and negotiation skills across IT and the enterprise to enable cost-effective and innovative shared solutions in achievement of business goals.
• Participates in the assessment of external and internal technology capabilities required to achieve desired competitive positioning.
• Maintains currency on new technologies and platforms and provides direction on what emerging technologies should be assimilated, integrated, and introduced within I&O to ensure IT capabilities respond to the needs of the enterprise's business strategy.
• Champions I&O involvement in the IT organization's innovation efforts and its role in experimenting with new solutions to take advantage of business opportunities.
• Provides strategic direction and oversight for the design, development, operation, and support of IT systems that fulfill the needs of the business, including the full life cycle of technical architecture, infrastructure engineering, infrastructure operations and business continuity/disaster recover (BC/DR) capabilities.
• Directs the development of I&O sourcing strategy and provides executive oversight for strategic vendor and partner relationship management.
• Works with HR and the IT leadership team to develop an I&O "people strategy" that aligns with the business and IT strategy.
• Continually looks for leading-edge and innovative solutions to the recruitment, development, and retention of the I&O workforce.
• Forecasts future skill needs to acquire and develop an IT workforce with the appropriate mix of business knowledge, technical skills and competencies that balance between growing the agility required to achieve digital business objectives and ensuring the core IT functions are reliable, stable, and efficient.
• Serves on IT planning and policymaking committees; drives the development of enterprise technology standards, resiliency, governance processes and performance metrics to ensure I&O delivers value to the enterprise.
• Provides leadership, coaching, and direction to, and with, the infrastructure team.
• Support and maintain a positive safety culture by being an active leader in all safety program initiatives.
• Other duties as assigned

Director, IT Infrastructure – Operations

Account Manager

• Manage relationships with account stakeholders and maintain competitive insights with assigned accounts.
• Full revenue accountability
• Partner with appropriate sales leadership for P&L awareness
• Manage the planning of sales meetings and QBR presentations
• Work with the customer for assortment management (including mix, sku count, ranking, etc.)
• Lead all account activities including strategy, relationships, contract management/program management
• Oversee the identification of new revenue streams, projects and products to drive growth
• Oversee the management of retail, online, reseller and vertical channel strategies depending on assigned account(s)
• Accounts payable management support
• Oversee the management of forecasting/ demand planning inputs with team (with team support/standalone)
• Oversee seasonal planning and NPI/NSI replenishment forecast planning
• Manage MDF funding buckets and negotiate MDF programs with assigned account(s)
• Responsible for P&L inputs
• Oversee events planning with internal teams/shopper/channel marketing
• Oversee the development of account or channel specific promotions
• Manage investment/ROI expectations
• Work with OPP to review effectiveness of promotional investments
• Oversee development of awareness campaigns, retail, reseller and implementation of training resources
• Oversee account, channel or vertical specific training
• Attend meetings, check-ins and provide updates as required
• Partner with the leadership team to drive strategic initiatives
• Support and maintain a positive safety culture by following all safety policies and procedures and actively contributing to a safe working environment.

National Account Manager – Indirect Carrier

Technical Program Manager

• Overview Otter Products is currently recruiting an Engineering Program Manager to join our Program Management Office, based at our headquarters in beautiful Fort Collins, CO working a hybrid schedule.
• Responsibilities Lead the planning, execution, and delivery of consumer product development programs across multiple teams and domains.
• Engage in product strategy creation by aligning technical execution with business and customer goals.
• Define program scope, goals, success criteria, and deliverables that support business objectives.
• Develop and manage detailed program schedules, milestones, and risk mitigation plans.
• Collaborate with engineering and supply chain managers, product owners, and stakeholders to ensure alignment and resource availability.
• Lead engineering, supply chain and product teams through consumer product development.
• Lead core team meetings and facilitate cross-functional communications.
• Track and report program progress, risks, and issues to senior leadership and across the business.
• Facilitate cross-functional communication and decision-making.
• Ensure adherence to budget and program management methodologies.
• Actively reflect with core teams on improvement opportunities, leveraging industry best practices to evolve program execution.
• Design, implement, and continuously improve business processes to enhance program efficiency, scalability, and cross-functional collaboration.
• Operate effectively in ambiguous environments, bringing clarity and structure to evolving priorities.
• Support and maintain a positive safety culture by following all safety policies and procedures and actively contributing to a safe working environment.
• Other duties as assigned.
• EEO Otter Products, LLC is an equal employment opportunity employer; all qualified applicants will receive consideration for employment without regard to protected characteristics.

Engineering Program Manager

• Lead the planning, execution, and delivery of technical programs across multiple teams and domains.
• Engage in product strategy creation by aligning technical execution with business and customer goals.
• Define program scope, goals, deliverables that support business objectives.
• Develop and manage detailed program schedules, milestones, and risk mitigation plans.
• Collaborate with engineering and supply chain managers, product owners, and stakeholders to ensure alignment and resource availability.
• Lead core team meetings and facilitate cross-functional communications.
• Track and report program progress, risks, and issues to senior leadership and across the business.
• Facilitate cross-functional communication and decision-making.
• Ensure adherence to budget and program management methodologies.
• Actively reflect with core teams on improvement opportunities, leveraging industry best practices to evolve program execution.
• Design, implement, and continuously improve business processes to enhance program efficiency, scalability, and cross-functional collaboration.
• Operate effectively in ambiguous environments, bringing clarity and structure to evolving priorities.
• Support and maintain a positive safety culture by following all safety policies and procedures and actively contributing to a safe working environment.
• Based at headquarters in Fort Collins, CO with hybrid schedule.

Manager

• Deliver annual Price and Margin Realization (PMR) objectives for assigned category.
• Develop and communicate all category sell-in content for sales to understand new product placement strategies.
• Ensure New Product Development (NPD) volume/revenue assumptions within business investment case are aligned with sales.
• Implement wholesale gross pricing for all NPD launches consistent with business case pricing assumptions.
• Implement all gross pricing changes (up or down) on existing products.
• Develop all category sell in materials for sales to use for all cost-based price increase plans.
• Collaborate with Brand Marketing and Sales to implement action plans across categories/brands/channels to deliver annual PMR objectives.
• As needed, manage supply allocation process in support of aligned channel/customer priorities and PMR optimization.
• Product lifecycle management (phase in/phase out).
• Work with Promotion Manager to design effective Sales Promotions in support of PMR objectives.
• Collaborate with Sr. Business Analyst – Merchandising to analyze all marketplace data including point of sale (POS), competitive pricing, and promotion activity to support decision making.
• Be the Merchandising go-to face for sales for assigned category.
• Provide product information, inventory and availability assistance, and support for all other marketing questions.
• Support and maintain a positive safety culture by following all safety policies and procedures and actively contributing to a safe working environment.
• Other duties as assigned.