Customer Support

• Answer incoming calls and chats and analyze questions and concerns from insureds and/or producers to resolve issues in a timely manner;
• Answer technical questions from producers and assist them in the navigation of the system;
• Processes incoming faxes, emails, and phone requests, responding promptly and appropriately;
• Solicit additional data from insured’s or producers and explain the basis for underwriting determinations and report risk alerts to underwriting;
• Determines reasons for requests for cancellations; follows the procedure for retention.
• Complies with state and federal laws, Department of Insurance criteria, insurance carrier, and Aspire General's policies, procedures, and work rules;
• Review, evaluate, and issue endorsements;
• Produce grammatically correct and clearly written correspondence including letters, memos, reports, emails, and policy file documentation;
• Prompt and regular attendance;
• Other duties as assigned.

Licensed Customer Service Representative II

• Manage a steady pipeline of ad hoc data requests from business leaders and operational stakeholders, delivering accurate and actionable insights under tight deadlines.
• Serve as the subject matter expert for our contact center and IT Service Management platforms (e.g., NICE CXone, ServiceNow). Analyze data directly from these systems to monitor operational health.
• Monitor and analyze key performance indicators (KPIs) for the contact center (e.g., Abandon Rate, Speed to Answer, Handle Time) as well as ServiceNow metrics (e.g., ticket volume, incident resolution times, SLAs, and backlog trends) to identify process improvement opportunities.
• Design, build, and maintain interactive dashboards (using Tableau, Excel, or similar tools) to provide real-time visibility into contact center performance.
• Partner with cross-functional teams to translate business objectives into scalable technical specifications, using data-driven insights and stakeholder feedback to prioritize analytics initiatives.
• Act as a project manager for analytics tasks and lead team meetings to track progress, align on goals, and ensure smooth project execution.
• Perform data validation for data accuracy and consistency. Troubleshoot and resolve reporting or data discrepancies as they arise.

Senior Analyst, Customer Experience Reporting and Analytics

• assist PNC's business customers
• field 50-60 inbound phone calls to provide first call resolution for client concerns
• provide technology support and general inquiries regarding business or consumer accounts
• support deposit, lending, and credit card products
• resolves customer service inquiries and issues
• recommends appropriate solutions
• resolves the most complex or reoccurring issues
• maintains high levels of customer satisfaction

Customer Service Representative – Business Banking

• Managing various touch points of the customer experience life cycle, from gathering information on products and pricing to onboarding potential customers and servicing established customers.
• Responsible for performing duties associated with customer service and sales support, including general office and administrative efforts.
• Act as a liaison between internal departments and external parties.
• Expected to quickly demonstrate proficiency in everyday platforms used to service accounts, such as TUBS, Salesforce, OnBase, SCM, and PeopleSoft, and collaborate on annual National Reseller Pricing (NRP) and Special pricing projects throughout the year.
• Respond promptly to inquiries received by email or within Salesforce from internal and external customers and provide resolution, including basic technical support while acting as a liaison between the customer and internal departments.
• Verify the accuracy and completeness of information and documentation received from customers.
• Perform basic accounting tasks related to invoice inquiries and billing adjustments, business name and address changes, enablement code creation/updates, and product activation and deactivation, while providing usage and revenue reports when required.
• Act as a liaison with departments such as TUCTS and TU Direct, support special projects, and perform additional duties including mentoring and reviewing work for accuracy.

Sales Support Representative – Entry Level

• Provides administrative support to assigned clinical team, as directed by the Team Lead and/or Manager
• Assist with medical record documentation requests and leverages medical management system to initiate case and/or authorization to support clinical processes (e.g. UM, CM)
• Conducts fax and telephonic outreach; and written communications to members and/or providers to communicate status of UM/CM processes (e.g. verbal notification, engagement status, discharge plan)
• Supports administrative functions with community events (e.g. health fairs)
• Accurately documents all interventions in the member’s medical management record in accordance with established policies and procedures
• Actively participates in supporting department compliance and performance through administrative activities such as report monitoring/distribution, and other tasks as assigned by leadership
• Adheres to all regulatory and compliance standards, including adherence to all Capital and department specific policies and procedures
• Interacts courteously and professionally with customers, including internal staff, vendor partners, providers, and members to support collaborative medical management functions
• Identifies and reports potential quality of service/care issues as established and within the guidelines of intradepartmental processes
• Promotes personal growth through participation in staff meetings, appropriate in-services, and corporate training
• Identifies opportunities and proposes alternatives for improving the Population Management functions

Clinical Support Specialist

• Deliver exceptional customer service in all contact interactions
• Provide advanced technical and operational assistance to IRA customers
• Assist Financial Advisors with IRA onboarding and new plan setup
• Process daily transactions including new IRA plans, distribution requests, and payroll contributions
• Monitor reports and fix processing errors
• Act as a subject matter expert for IRA-related inquiries

IRA Customer Service Specialist II, Trust Services

• Assist customers inside and outside a U-Haul center with U-Haul products and services.
• Use smartphone-based U-Scan technology to manage rentals and inventory.
• Move and hook up U-Haul trucks and trailers.
• Clean and inspect equipment on the lot including checking fluid levels.
• Answer questions and educate customers regarding products and services.
• Prepare rental invoices and accept equipment returned from rental.
• Install hitches and trailer wiring.
• Fill propane (certification offered through U-Haul upon employment)
• Drive a forklift (certification offered through U-Haul upon employment)
• Other duties as assigned
• Participate in ongoing continuous U-Haul education through U-Haul University.

Customer Service Representative

• Interact with WM Customers via Multi-Channel Customer Service
• Handle 60-80 contacts a day in a fast-paced/high-volume environment
• Use multiple applications, knowledge bases, tools, and calculators to research and resolve customer queries
• Provide one call resolution for customer issues
• Identify opportunities to cross sell additional products and services
• Negotiate and document service type, pricing, billing, and other required information
• Attempt to retain customers who call to cancel services
• Meet or exceed service and operational standards established for the call center

• Manage large amounts of inbound calls in a timely manner
• Follow communication "scripts" when handling different topics
• Identify customers' needs, clarify information, research and provide solutions and/or alternatives
• Access company and client resources provided to accurately handle the call
• Seize opportunities to upsell products when they arise
• Skillfully change from one task to another without loss of efficiency or composure
• Be available at your desk, maintaining punctuality and attendance at all scheduled times
• Remain positive and professional in all customer interactions
• Flexibility to cross train as requested

Customer Service – Temporary

• Handle live chat inquiries on the NoGigiddy platform and respond within SLA targets
• Monitor and respond to user posts in community spaces — Discord, Facebook Group, and social comments
• Resolve common issues (offer questions, account issues, navigation help) with accuracy and warmth
• Escalate complex or sensitive issues to the appropriate team with full documentation
• Contribute to the help center knowledge base
• Flag trends in user issues or feedback to the product and content teams
• Maintain consistent tone and quality across all support touchpoints

Chat & Community Support Specialist

• Actively interface with ACI dentists on all phases of tooth replacement therapy
• Provide technical expertise on our products and services
• Provide clinical support to ACI dentists
• Expand utilization of products within ACI dentists in assigned territory
• Attend and represent BioHorizons at educational courses related to ACI
• Maintain and increase revenue with ACI dentists
• Generate clinical exposure for BioHorizons with ACI
• Create opportunity for One Schein as appropriate
• Plans and executes a monthly travel and call pattern and budget to include weekly and monthly reporting
• Completes required reports timely and assures compliance with all customer interfaces
• Attends all major conventions and/or meetings that apply to and are within the specific area of responsibility
• Participate in public speaking engagements on behalf of BioHorizons

• Manage large amounts of incoming phone calls and internal transfers from other departments
• Identify and assess customers’ needs to achieve satisfaction
• Build sustainable relationships and trust with customers through open and interactive communication
• Provide accurate, valid, and complete information by using the right methods/tools
• Schedule service appointments as needed
• Address inquiries about repairs and maintenance
• Review and manage billing and invoice inquiries
• Handle customer complaints, provide appropriate solutions and alternatives within established time limits; follow up to ensure resolution
• Keep accurate records of customer interactions and account related information
• Ensure a positive customer experience throughout every interaction
• Uphold all company policies and procedures

Customer Care Agent

• Provide necessary support to the managing of Head Start and Early Head Start grant programs
• Accurate and timely analysis and review of funding applications according to established Regional Office timeframes and procedures
• Review and analysis of recipient program performance reports, Incident reports and complaints, information, and indicators
• Provision of accurate and timely regulatory and policy guidance to Head Start recipients
• Coordinate and incorporate Regional Management (RPM & SPS), TTA (Training & Technical Assistance), and Grants Specialist staff on all recipient case work
• Conduct monthly calls with recipients and Regional Grants Specialists covering Checkpoint Data, Self-Assessment, Enrollment, Staff Salaries and Retention, Community Assessments, Continuous Improvements, Transitions and other recipient specific topics
• Participate in all required Regional meetings and conferences
• Conduct annual site visits to recipients as part of the five-year monitoring cycle for grant oversight according to Regional Office protocols

Head Start Program Support Specialist

• Process customer purchase orders, including order entry, acknowledgment, part setup, and pricing verification
• Manage customer accounts and handle communications via phone and email
• Adapt and provide support for additional accounts as needed
• Prepare quotations and follow up with customers
• Enter purchase order requisitions
• Report and resolve customer complaints
• Maintain organized files
• Collaborate effectively in a team environment

• Serve as a company ambassador by delivering exceptional customer service in the contact center.
• Collaborate across teams to solve customer issues and provide product support.
• Build relationships with the Guardian members and providers by ensuring their needs are fulfilled in a timely and satisfactory fashion.
• Take customer calls and provide accurate, satisfactory answers to their queries and concerns.
• De-escalate situations involving dissatisfied customers, offering patient assistance and support.
• Develop in-depth knowledge of a company’s products and/or service.

Customer Care II

• Assist individuals in understanding their coverages and selecting the right products, services, and best solutions to meet their personal needs
• Provide full lifecycle customer service and sales where you could accept inbound or might be calling out to provide follow up
• Respond to customer inquiries with compassion and active listening and select the best solution in an efficient manner
• Identify additional needs customers may have and help them to upgrade products or services

Bilingual Customer Service and Sales Representative – Spanish-English

Customer Service and Sales Representative

• Handle inbound and outbound phone calls professionally and efficiently.
• Respond to customer inquiries via text, email, and other communication channels.
• Create, update, and manage customer cases within company systems.
• Document all interactions accurately and completely.
• Resolve routine customer issues and inquiries at first contact whenever possible.
• Escalate complex issues to the appropriate team when necessary.
• Follow established processes, workflows, and compliance requirements.
• Maintain accurate records and ensure data integrity.
• Monitor open cases and follow up as needed to ensure timely resolution.
• Meet quality, productivity, and service-level expectations.
• Collaborate with internal teams to resolve customer concerns.
• Provide a positive, empathetic, and professional customer experience.

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Licensed Customer Service Representative II

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Customer Service Representative

Customer Service Representative

Customer Service – Temporary

Chat & Community Support Specialist

Clinical Support Specialist

Customer Care Agent

Head Start Program Support Specialist

Customer Service Representative

Customer Care II

Bilingual Customer Service and Sales Representative – Spanish-English

Customer Service and Sales Representative

Bilingual Customer Service and Sales Representative – Spanish-English

Customer Service and Sales Representative

Member Support Specialist