Customer Support

• Manage correspondence with clients, 90% via email, 10% phone; triage, troubleshoot, and resolve client issues regarding platform navigation, account access, and questions
• Track inquiry metrics (response times, resolutions) within the CRM and cleanly escalate complex technical, financial, or contract issues to internal teams
• Identify recurring client pain points and proactively address, including but not limited to, updating client-facing FAQs and internal resource guides
• Intake and review membership and account set-up applications, including receiving applications, checking them for accuracy, following up on any missing information, and processing account set-up once the application has been verified
• Troubleshoot system issues (Salesforce, HubSpot) when features aren't working as expected, identifying the root cause and working toward a fix or improvement
• Maintain and update records in Salesforce/HubSpot to ensure information is accurate
• Create and analyze membership reports
• Proof outbound communications to ensure flawless formatting and compliance with brand standards

Client Support Specialist

• Monitor, maintain and support systems and software to ensure stability and compliance to technology standards.
• Performs maintenance, including installation of patches and upgrades with an understanding of the production environment and goal of continuous availability.
• Incident detection, resolution and/or escalation.
• Conducts root cause analysis and correction resulting in prevention.
• Monitors systems availability, performance, and capacity against baseline metrics and reports trends.
• Reports out information to support stabilization.
• Develops in depth knowledge of supported systems and applications and transfers knowledge to more junior staff.
• Leads application governance, such as required attestations, continuity testing, impact analysis, responding to audit/regulatory inquiries and complying with technology standards.

Senior System Reliability & Support Specialist – Production Support

• Respond to customer cases via Salesforce, using tools and guidance provided to maintain best practices.
• Answer customer phone calls, capturing the conversation in a customer case
• Complete customer-related tasks as directed, such as entering users into other AMA platforms beyond Salesforce
• Collaborate with all AMA teams to help solve customer challenges
• Help our members and customers with their inquiries about membership, events, publications, and issues.
• Track cases for customers to ensure stellar service is received and that follow-ups are completed promptly.
• Maintains membership data. Fixing any issues, updating customer information, and identifying duplicate accounts.
• Provide excellent customer service to members and customers over the phone, email, or chat.
• Help customers have an amazing experience when reaching out to us.
• Ability to notice trends with issues so they can quickly be reported and addressed.
• Completing other special projects as assigned.

Customer Service Specialist – Temp to Hire

• Handle client's customer service, technical support, billing, retention and product related inquiries with empathy and patience
• Ask probing questions and use critical thinking to determine root cause of the issue
• Clearly document the caller’s inquiry, troubleshooting steps taken and resolution/next steps
• Compose professionally written emails and follow proper escalation procedures
• Educate and guide customers, of all technical skill levels, through troubleshooting processes using multiple web-based tools

Customer Care Team Member

• Consult with neighbors on available services that can support their situation
• Provide best solutions for needs via a variety of communication channels including voice, email or chat
• Respond to customer inquiries with active listening
• Resolve customer issues with patience and understanding

Bilingual Customer Service, Spanish-English

• Conducting Stand Together trainings in designated schools
• Providing ongoing technical assistance to Stand Together schools
• Visiting Stand Together student projects
• Assisting with planning Stand Together Recognition Event
• Providing training to Stand Together partners outside Allegheny County
• Working with OBH staff and community partners/providers
• Developing recovery-focused materials and policies
• Organizing trainings about wellness and recovery practices
• Promoting the hiring of people in recovery
• Participating in local, regional, and statewide committees

Community Support, Youth Training Specialist

• Deliver exceptional customer service and support through phone, email, and other communication channels.
• Manage customer accounts, including billing support, service updates, and contract renewals.
• Schedule service appointments and coordinate work orders with internal departments.
• Explain service agreements, pricing options, and billing information to customers.
• Support customer retention efforts by resolving concerns and identifying customer-focused solutions.
• Maintain accurate records and document customer interactions.
• Escalate complex issues when appropriate and complete administrative tasks as needed.

Customer Support Representative

• Handle escalated calls regarding customer service and technical support for product-related inquiries with empathy and patience.
• Acquire customer and issue-related information to input into the CRM database.
• Ask probing questions and use critical thinking to determine the root cause of an issue.
• After identifying the issue, utilize all appropriate troubleshooting steps to resolve the issue.
• Work as a consultative partner to your customer, building rapport and providing direction.
• Provide optimal customer experience by effectively resolving customer issues in a timely manner.
• Clearly document the caller’s inquiry, troubleshooting steps taken, and resolution
• Compose professionally written emails and responses for digital channels.
• Professionally and effectively defuse difficult situations over the phone and other support channels.

Tier 2 Customer Care Team Member

• Provide exceptional customer service through phone, email, live chat, text messaging, and virtual consultations.
• Conduct scheduled and on-demand virtual skincare consultations using video conferencing platforms.
• Educate consumers on skincare products, ingredients, routines, and best practices.
• Recommend products based on consumers' skin concerns and goals while adhering to company guidelines.
• Answer questions regarding products, orders, ingredients, usage, and skincare routines.
• Resolve customer concerns, complaints, returns, and exchange requests professionally and efficiently.
• Accurately document customer interactions, consultation notes, product recommendations, and case resolutions.
• Follow established protocols for escalated customer concerns, including adverse event reporting.
• Stay current on product knowledge, company policies, systems, and skincare industry trends.
• Meet established quality, productivity, and customer satisfaction standards.
• Collaborate with internal departments to ensure timely issue resolution and exceptional consumer experience.

Licensed Skincare Esthetician, Customer Service Representative

• Provide onsite support to our customers, who include patients and hospital staff, to ensure services meet or exceed customers’ expectations
• Collaborate with other team members to troubleshoot and resolve any issues affecting services
• Familiarize customers with the use of our interactive system and its features
• Replace small defective equipment as needed (tv, pillow speakers, phones)
• Perform other related duties as assigned.

Patient Support Representative

• Manage contract workflows, including agreements, renewals, and amendments, ensuring compliance with internal policies, contract requirements, and business procedures.
• Act as the primary liaison between Deal Desk, Contract Management, Offer Development partners, and the Field Sales Organization (FSO) to facilitate agreement execution.
• Manage contract, pricing, billing, and revenue-related requests supporting Spine sales execution and customer needs.
• Investigate and resolve pricing, billing, invoicing, and revenue discrepancies across multiple business systems.
• Partner with Sales, Customer Service, Account Management, Contract Management, and other cross-functional teams to ensure timely issue resolution and operational excellence.
• Maintain data quality and support reporting activities that drive business decision-making and process visibility.
• Identify process improvement opportunities and support initiatives that enhance operational efficiency and customer experience.
• Support sales support platforms through system administration, user access management, and operational support activities.

Sales Operations Specialist, Sales Support

• Respond to client inquiries via phone, email, chat, SMS, and ticketing systems
• Resolve non-technical issues using approved workflows and scripts
• Analyze borrower needs to determine next steps and required documentation
• Collaborate with other CSRs to resolve complex cases
• Accurately document all interactions in CRM and internal tools

• Responsible for ensuring smooth coordination of shipments and documentation.
• Resolving issues promptly and delivering exceptional service to maintain customer satisfaction.
• Prepare wharfage statements and reconcile payments.
• Maintain communication with brokers and principals regarding vessel arrivals and customs clearance.
• Troubleshoot discrepancies and ensure compliance with procedures.
• Prepare export manifests and shipping documentation.

Customer Service Representative, Liner

• Provide friendly and knowledgeable customer support through email, live chat, and inbound phone calls using Zendesk.
• Assist customers with product questions, order updates, returns, cancellations, promotions, and discount adjustments.
• Deliver an empathetic, solution-focused experience.
• Document customer interactions accurately.
• Navigate multiple systems efficiently.
• Ensure every customer receives timely and professional support.

Tier 1 Customer Support – Baby Products, Email, Chat, Phones

• Deliver exceptional customer service for existing State Farm policyholders
• Assist customers with policy changes, billing questions, endorsements, and renewals
• Support customers through the claims process and follow up as needed
• Conduct policy reviews to ensure coverage remains accurate and complete
• Identify opportunities to cross-sell or strengthen coverage within the existing book of business
• Maintain detailed and accurate documentation in State Farm systems
• Collaborate with agency team members to deliver a seamless customer experience
• Meet monthly in-book sales goals through needs-based recommendations

Customer Service Representative

• handle customer inquiries such as filing disputes, assisting with online banking questions, and other various tasks.
• expand the conversation by presenting products and services that will grow their relationship with PNC.
• educate customers on best options for their individual situation.
• Maintain high levels of customer satisfaction consistent with PNC's core values.
• Performs customer service and sales support activities and initiatives.
• Transitions service conversations to present sales opportunities.
• Receives, investigates, and responds to customer service and sales inquiries regarding products, services and issues via all channels through which customers are served.
• Resolves customer service inquiries and issues.

Sales & Service Representative – Customer Care Center

• Handle inbound calls from customers, providing excellent customer service in assisting with their lease or loan account
• Own Koalafi operational knowledge to provide sound answers when customers have questions
• Resolve inbound inquiries and issues independently and escalate as needed
• Initiate contact with customers in order to resolve account issues
• Proactively identify any trends in customer issues and synthesize feedback to share with management team
• Be flexible to perform a number of different tasks as needed, as we continue to test out new technologies and onboard enterprise merchants

Bilingual Customer Service Representative

• Take ownership of delivering real-time support to users, including customers, shoppers, retailers, and partners, with a focus on Rx delivery-related inquiries and Instacart Health programs like Fresh Funds
• Leverage exceptional problem-solving skills to provide fast, effective resolutions while navigating complex and evolving challenges at scale
• Thrive in a fast-paced, dynamic work environment where processes may rapidly change, and new priorities emerge without warning
• Communicate clearly, empathetically, and professionally across all interactions, ensuring a personalized and meaningful service experience that builds lasting trust
• Embrace operational ownership by proactively identifying trends in customer feedback and collaborating with your Manager to streamline processes and improve outcomes

Customer Experience Specialist

• Lead a team responsible for delivering exceptional customer experiences
• Drive team performance through coaching, accountability, and quality management
• Support issue resolution and retention efforts
• Collaborate cross-functionally to improve customer experience and business outcomes

Customer Support jobs in Pennsylvania

See all jobs on JobTailor

Client Support Specialist

Senior System Reliability & Support Specialist – Production Support

Customer Service Specialist – Temp to Hire

Customer Care Team Member

Bilingual Customer Service, Spanish-English

Community Support, Youth Training Specialist

Customer Support Representative

Tier 2 Customer Care Team Member

Licensed Skincare Esthetician, Customer Service Representative

Patient Support Representative

Sales Operations Specialist, Sales Support

Sales Operations Specialist, Sales Support

Customer Support Representative

Customer Service Representative, Liner

Tier 1 Customer Support – Baby Products, Email, Chat, Phones

Customer Service Representative

Sales & Service Representative – Customer Care Center

Bilingual Customer Service Representative

Customer Experience Specialist

Customer Care Supervisor