Customer Service Specialist – Temp to Hire

American Marketing Association

Customer Service Specialist providing remote support for AMA membership inquiries across the United States. Requiring Salesforce experience and excellent communication skills.

Posted 7/23/2026full-timeRemote • Alabama, Colorado, District of Columbia, Florida, Illinois, Louisiana, Massachusetts, Minnesota, Missouri, New Jersey, New York, North Carolina, Ohio, Oregon, Pennsylvania, Tennessee, Texas, Virginia, Washington, Wisconsin • 🇺🇸 United StatesJuniorMid-Level💰 $22 per hourWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in Salesforce CRM for customer service, with strong communication skills and a proactive approach to problem-solving. Capable of maintaining membership data and providing exceptional service across various communication channels.

Highest-signal resume keywords

Salesforce CRM ExperienceCustomer Service SkillsVerbal Communication SkillsWritten Communication SkillsData Management

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Salesforce CRMData EntryCustomer Case TrackingIssue ResolutionMembership Management

Soft Skills

Problem-SolvingCollaborationCustomer-Centric MindsetAdaptabilityAttention to Detail

Industry Keywords

Customer ServiceMembership InquiriesEvent SupportTrend AnalysisAMA Platforms

About the role

Key responsibilities & impact

Respond to customer cases via Salesforce, using tools and guidance provided to maintain best practices.
Answer customer phone calls, capturing the conversation in a customer case
Complete customer-related tasks as directed, such as entering users into other AMA platforms beyond Salesforce
Collaborate with all AMA teams to help solve customer challenges
Help our members and customers with their inquiries about membership, events, publications, and issues.
Track cases for customers to ensure stellar service is received and that follow-ups are completed promptly.
Maintains membership data. Fixing any issues, updating customer information, and identifying duplicate accounts.
Provide excellent customer service to members and customers over the phone, email, or chat.
Help customers have an amazing experience when reaching out to us.
Ability to notice trends with issues so they can quickly be reported and addressed.
Completing other special projects as assigned.

Requirements

What you’ll need

Excellent verbal and written communication skills
At least 6-12 months of prior experience utilizing Salesforce CRM from a customer service standpoint
At least 2-3 years’ experience interacting directly with customers to help solve problems (retail, help desk, online customer service)
Comfortable learning new technology and platforms
The ability to answer emails and talk on the phone all day, helping our AMAzing members
An incredible “how can I help” mentality
Ability to travel to live AMA events to serve as customer service on site (max of 3-4 times per year)

Benefits

Comp & perks

Flex Fridays (no internal meetings scheduled after 12 pm on Fridays)
Unlimited sick leave
Four weeks of parental bonding/caregiver leave
Paid vacation time
13 paid holidays
SIX days of paid volunteer time off per year
Health insurance
Retirement plan with employer match and immediate vesting
Fully paid life insurance at twice your base annual salary
Fully paid short-term and long-term disability