American Marketing Association

Customer Support

• Respond to customer cases via Salesforce, using tools and guidance provided to maintain best practices.
• Answer customer phone calls, capturing the conversation in a customer case
• Complete customer-related tasks as directed, such as entering users into other AMA platforms beyond Salesforce
• Collaborate with all AMA teams to help solve customer challenges
• Help our members and customers with their inquiries about membership, events, publications, and issues.
• Track cases for customers to ensure stellar service is received and that follow-ups are completed promptly.
• Maintains membership data. Fixing any issues, updating customer information, and identifying duplicate accounts.
• Provide excellent customer service to members and customers over the phone, email, or chat.
• Help customers have an amazing experience when reaching out to us.
• Ability to notice trends with issues so they can quickly be reported and addressed.
• Completing other special projects as assigned.

Customer Service Specialist – Temp to Hire

Email Marketing Manager

• Build, test, and deploy a high volume of email campaigns.
• Manage the email marketing calendar, ensuring campaigns are scheduled and delivered on time.
• Maintain meticulous attention to detail across all sends.
• Execute and maintain email campaigns and workflows within AMA’s HubSpot Marketing Hub.
• Pull and maintain regular email performance reports.
• Edit email copy across campaign types, maintaining AMA’s brand voice and messaging standards.

Customer Service Specialist – Temp to Hire

Email Marketing Specialist