Customer Care Supervisor

Quench Water & Solar

Customer Care Supervisor leading a team to deliver excellent customer experiences at Culligan Quench. Driving performance and operational excellence in customer care functions.

Posted 7/13/2026full-timeKing of Prussia • Pennsylvania • 🇺🇸 United StatesMid-LevelSenior💰 $57,143 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates hands-on leadership in customer service management, focusing on team performance through coaching, accountability, and effective problem-solving. Skilled in KPI management to enhance customer experience and drive business outcomes.

Highest-signal resume keywords

Hands-On Leadership ExperienceCustomer Service ManagementProblem-Solving SkillsKPI ManagementCoaching and Developing Team Members

ATS Keywords

Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Customer Service ManagementKPI Management

Soft Skills

Problem-Solving SkillsCoachingAccountability

Industry Keywords

Customer ExperienceTeam PerformanceQuality ManagementIssue ResolutionRetention Efforts

About the role

Key responsibilities & impact

Lead a team responsible for delivering exceptional customer experiences
Drive team performance through coaching, accountability, and quality management
Support issue resolution and retention efforts
Collaborate cross-functionally to improve customer experience and business outcomes

Requirements

What you’ll need

Hands-on leadership experience
Proficient in customer service management
Strong problem-solving skills
Knowledge of KPI management
Ability to coach and develop team members

Benefits

Comp & perks

Medical, Dental, Vision which start day one
401(k) match of 50% up to 6%
Life insurance
Disability
Unlimited Paid Time Away
Parental leave
Additional voluntary benefits
Career progression opportunities
Coaching and professional development