Quench Water & Solar

Account Manager

• Support Sales Team and customer requests related to contracts, account updates, billing inquiries, and service request/issues.
• Strong analytical skills with the ability to run reports to gather information to solve complex customer issues.
• Strong communication skills and ability to work with cross functional teams.
• Ability to lead customer meetings to gather and communicate information.
• Work independently to solve customer requests or escalations.
• Ensure the timely and successful delivery of our solutions according to customer needs and objectives.
• Support growth opportunities with sales teams to improve monthly customer revenue.
• KPI achievement. Meet/exceed all position specific key performance indicators/metrics (KPI's)
• Ability to take feedback and corrective actions from management.
• Maintain regular and reliable attendance.

Senior Account Manager

Sales

• Responsible for achieving revenue quota for overall team quota.
• Drive self-generated, outbound business growth.
• Create a customer-oriented, high-performance sales culture through an appropriate combination of technology, teamwork and process.
• Oversee and actively manage sales activities and key performance metrics on a daily basis.
• Recruit, hire, evaluate, train and manage team in accordance to budget in support of exceeding revenue objectives.
• Develop and execute a vertical-focused sales plan, dependably delivering monthly revenue targets.
• Actively manage and drive funnel growth and provide reliable forecasts to senior management on a weekly basis.
• Direct implementation and execution of sales policies and practices in accordance with company guidelines.
• Collaborate with various internal departments to grow sales and maintain customer satisfaction.
• Maintain regular and reliable attendance.

Sales Manager, Key Accounts

Human Resources

• Facilitates organizational development initiatives including performance management and talent assessment and development.
• Coaches and trains managers and supervisors on their communication and feedback skills, ensuring a fair and consistent environment for all employees.
• Conducts initial employee relations investigations when necessary and shares findings with HR leadership.
• Monitors the implementation of a performance improvement process with non-performing employees and reviews, guides and approves management recommendations for corrective action, including termination of employment
• Analyzes, interprets, and reports on data such as turnover and engagement
• Ensures proper maintenance of confidential employee information.
• Collaborates with departmental managers to understand skills and competencies required for open and or projected positions. Counsels managers on candidate selection; conducts and analyzes exit interviews; analyzes trends and prepares recommendations.
• Assist with the design and development of strategic plans using business knowledge; execute strategies and methods in alignment with enterprise goals.

HR Generalist

Account Executive

• Generate sales prospecting through face-to-face contact with hospitality-related ownership and purchasing groups and individual locations, maximizing potential lead opportunities and developing opportunity through existing clients.
• Determine client needs and propose appropriate, customized solutions.
• Meet or exceed the new business sales goals with consistent levels of daily/weekly activity.
• Identify appropriate targets and large-scale opportunities.
• Create and deliver high-quality, persuasive sales presentations to C-level and other executives.
• Manage sales cycle including proposal development and contract negotiation.
• Develop, maintain, and broaden relationships with Quench’s hospitality clients
• Play an important role as needed in client retention and contract extensions.
• Complete administrative duties, such as preparing sales reports, keeping sales records, and filing expense account reports
• Maintain regular and reliable attendance

Regional Account Executive, Hospitality

• Drive Quench's rapid growth by generating sales through face-to-face interactions, calls, and B2B outreach.
• Develop, maintain, and expand relationships with Quench customers.
• Identify customer needs and propose customized solutions.
• Meet or exceed new business sales goals with consistent daily/weekly activity.
• Play a pivotal role in customer retention and contract extension.
• Handle administrative duties such as preparing sales reports, maintaining records, and filing expense account reports.
• Maintain regular and reliable attendance.

Field Account Executive

Content Marketing Manager

• Develop and maintain a full-year content calendar aligned with marketing initiatives, product launches, industry events, buyer journeys, and high-impact trends.
• Develop high-quality content across blogs, website pages, organic social, and downloadable assets, strategically repurposing core content into multiple formats to maximize reach, engagement, and lifecycle value.
• Drive organic growth across SEO, GEO, and AEO by partnering with an SEO agency and executing independently to align content with search intent, buyer questions, and AI discovery patterns, while strengthening brand transparency, AI authority, and E-E-A-T.
• Create trend-based and insight-led thought leadership content using current events, industry data, and Culligan Quench proprietary research.
• Manage the organic social media calendar in partnership with our social media agency.
• Analyze content performance across GA4, Moz, SEMrush, and Salesforce to drive continuous improvement, and regularly report insights and recommendations to leadership for feedback and alignment.
• Work closely with internal teams and agency partners to execute content initiatives.
• Ensure a consistent brand voice, tone, and messaging across all channels.
• Stay informed on B2B content trends, emerging formats, AI-driven discovery, and evolving buyer behaviors.

Content Marketing Strategist

Customer Retention Specialist

• Handle incoming cancellation requests professionally and effectively, conducting empathetic discovery conversations to understand customer concerns, pain points, and retention opportunities
• Apply established retention pathways and approved retention solutions, leveraging consultative questioning techniques to identify which solutions address specific customer objections
• Collaborate cross-functionally with Service, Billing, and Operations teams to quickly resolve barriers to retention and prevent future churn
• Drive conversations to closure, finalizing modified agreements and coordinating next steps to ensure smooth implementation and customer handoff
• Maintain meticulous CRM documentation of all customer interactions, outcomes, negotiated terms, and reasoning to enable team learning and accountability
• Consistently meet or exceed monthly retention KPIs including churn rate, renewal conversion rate, NPS targets, and SLA achievement

Retention Specialist

Regional Sales Manager, Hospitality

Sales Operations Manager

• Be the subject matter expert on sales tools, ie: Highspot, ZoomInfo, Salesforce Maps
• Join Team Calls quarterly to further understanding and use of these valuable tools
• Assist in creating and presenting relevant Office Hours or other training content to Sales
• Travel with a Field Sales Rep once per quarter to gain insight into their day to day
• Support field-ride-alongs, in-person workshops, and on-site enablement sessions as part of ongoing sales development efforts
• Facilitate and support monthly Next Level Selling training for new hires, including delivery and continuous improvement of content
• Review daily sales results, and KPIs and identify trends and areas of concern
• Support the Sales Enablement team as needed with projects, process improvements
• Look for areas of improvement in Sales Training, sales reporting, Dashboards
• Understand Rules of Engagement and be able to answer questions, review conflicts
• Partner closely with sales leaders to provide enablement support at the leadership level, with a growing emphasis on manager coaching and team performance alignment
• Comfortable with holding round table discussions with Sales and Sales Management to drive ideas, uncover areas of opportunity and gain alignment on processes.

Senior Account Manager

Sales Manager, Key Accounts

HR Generalist

Regional Account Executive, Hospitality

Regional Account Executive, Hospitality

Field Account Executive

Content Marketing Strategist

Field Account Executive

Retention Specialist

Field Account Executive

Regional Sales Manager, Hospitality

Field Account Executive

Sales Enablement Manager

Field Account Executive

Field Account Executive