Quench Water & Solar

Account Executive

• Join Quench as a Field Sales Account Executive and be at the forefront of our expansion in vibrant Jacksonville, FL
• As a pivotal member of our team, you'll spearhead Quench's growth journey.
• Your mission? To cultivate relationships, drive sales, and deliver tailored solutions to our valued customers.
• Through face-to-face interactions, strategic calls, and targeted B2B outreach, you'll be the face of Quench in the field.

Field Account Executive

Customer Support

• Deliver exceptional customer service on every interaction
• Respond to customer inquiries via phone and electronic channels
• Resolve issues quickly and accurately or escalate as per established protocols
• Handle and resolve customer complaints with professionalism
• Meet or exceed performance metrics (KPIs)
• Demonstrate strong listening skills and remain calm under pressure
• Support and mentor other members of the Customer Care team when needed

Bilingual Customer Care Representative

• Join Quench as a Field Sales Account Executive and be at the forefront of our growth in the Cleveland/Akron market
• Spearhead Quench's growth journey
• Cultivate relationships, drive sales, and deliver tailored solutions to valued customers
• Engage in face-to-face interactions, strategic calls, and targeted B2B outreach

• Drive Quench's rapid growth by generating sales through face-to-face interactions, calls, and B2B outreach.
• Develop, maintain, and expand relationships with Quench customers.
• Identify customer needs and propose customized solutions.
• Meet or exceed new business sales goals with consistent daily/weekly activity.
• Play a pivotal role in customer retention and contract extension.
• Handle administrative duties such as preparing sales reports, maintaining records, and filing expense account reports.
• Maintain regular and reliable attendance.

• Supervise, mentor, and develop a team of 8–12 Customer Care Representatives
• Deliver regular coaching, conduct performance reviews, and support individual development plans
• Assign and adjust workload based on call volume, staffing levels, and shifting business priorities
• Serve as the first point of escalation for customer and employee issues, ensuring fast and effective resolution
• Track and analyze KPIs
• Own NPS/CSAT improvement goals for the team; monitor trends and drive corrective action when needed
• Monitor call and case handling to ensure timely, accurate, and high-quality customer interactions
• Manage daily administrative functions including scheduling, attendance tracking, and case queue oversight
• Ensure team compliance with company policies, procedures, and applicable regulations
• Support initiatives that enhance customer experience, drive call/contact deflection, and improve operational efficiency

Customer Care Supervisor – Account Management

• Drive Culligan Quench's rapid growth by generating sales through face-to-face interactions, calls, and B2B outreach.
• Develop, maintain, and expand relationships with Culligan Quench customers.
• Identify customer needs and propose customized solutions.
• Meet or exceed new business sales goals with consistent daily/weekly activity.
• Play a pivotal role in customer retention and contract extension.
• Handle administrative duties such as preparing sales reports, maintaining records, and filing expense account reports.
• Maintain regular and reliable attendance.

General Counsel

• Contracting: Draft, review, and negotiate a wide range of commercial agreements, including MSAs, customer and vendor agreements, leases, licensing agreements, and other operational contracts.
• Compliance & Regulatory Support: Advise business units on regulatory requirements applicable to Quench’s operations, including privacy, data security, consumer protection, commercial, and employment related issues.
• Employment/Labor Support: Provide guidance on day-to-day employment law matters, policy interpretation, and HR Related issues in coordination with HR leadership.
• Litigation Management: Support litigation and dispute resolution, manage outside counsel, and oversee internal fact development.
• Legal Research & Analysis: Conduct timely research on legal issues affecting the business and provide clear, actionable recommendations.
• Policy Development: Assist in drafting, updating, and implementing internal policies, processes, templates, and compliance standards.
• Risk Management: Identify legal risks, propose mitigation strategies, and support the business in making informed, risk balanced decisions.
• Cross Functional Support: Partner with Sales, Operations, Finance, HR, and other departments, providing practical legal guidance to enable business goals.

Corporate Counsel

• Drive Quench's rapid growth by generating commercial ice sales through face-to-face interactions, calls, and B2B outreach.
• Conduct on-site meetings and site surveys to engage and solution with customers to place Culligan Quench’s commercial ice product offerings.
• Identify customer needs, budget constraints, and overcome objections to propose customized solutions.
• Collaborate with internal stakeholders to design and execute effective selling strategies.
• Establish and nurture relationships with key decision-makers within target organizations.
• Meet or exceed new business sales goals with consistent daily/weekly activity.
• Handle administrative duties such as preparing sales reports, maintaining records, and filing expense account reports.
• Maintain regular and reliable attendance.

Commercial Ice Account Executive

Operations

• Track initiatives, action items, and follow-ups from IT leadership meetings
• Coordinate operational priorities and initiatives across IT teams
• Prepare reporting and dashboards for leadership using Excel or Power BI
• Pull and analyze operational data to support decision making
• Support vendor coordination and procurement activities for IT tools and services
• Track vendor contracts, licensing, and procurement activity
• Monitor operational expenses and confirm invoices or purchasing activity are processed
• Maintain visibility into IT budgets and operational spend
• Improve documentation and organization across IT initiatives

Senior IT Operations Analyst

• Meeting or exceeding specific quotas and sales metrics by identifying and closing new business opportunities within an assigned account base.
• Commitment to building and expanding current relationships within the existing book of business.
• Ability to review service and other contractual agreements and advise proper resolutions if required.
• Developing account strategies to uncover all potential opportunities in existing accounts.
• Understanding customer needs and decision-making process to develop and close optimum business solutions.
• Employing Salesforce and communications platforms to capture, manage pipeline, and close business.
• Partnering with the Customer Care teams to build strong relationships with customers.
• Maintaining a broad knowledge of competitive markets and sales techniques.
• Building strong customer relationships with key decision-makers and influencers.

Field Sales Account Executive

Sales Operations Manager

• Support the Quench Sales Team via numerous pre-sales activities necessary to ensure successful completion of the sales process
• Facilitate the completion of customer supplied documentation for new vendor onboarding
• Update Lead/Opportunity/Account information in Salesforce.com as needed
• Set up and maintain 3rd party vendor portals used for invoicing and supplier credentialing
• Produce professional bid proposals and respond to customer RFPs in accordance with customer timelines
• Negotiate terms and conditions in customer contracts through red lining in accordance with Quench company guidelines
• Audit signed contracts for accuracy and compliance prior to booking
• Produce ad-hoc reports out of Salesforce.com in support of company sales initiatives
• Work with Sales Operations teammates to complete all sales operations case work in accordance with departmental SLAs
• Identify possible “red flags” and escalate to the Sales Operations Supervisor
• Miscellaneous tasks as assigned
• Maintain regular and reliable attendance

Sales Operations Specialist

Content Creator

• Design and develop engaging, SCORM/xAPI compliant learning experiences by translating learning objectives into effective digital solutions grounded in adult learning principles and modern learning science.
• Produce high-quality, mobile friendly multimedia learning content that meets accessibility and brand standards by creating videos, animations, graphics, and performance support assets optimized for field use.
• Develop and optimize interactive eLearning solutions by building complex course functionality, publishing and troubleshooting in the LMS, and using xAPI/LMS analytics to refine learning effectiveness.
• Partner with cross functional SMEs and L&D peers to gather insights, manage reviews and approvals, and ensure accurate, consistent learning solutions through collaborative design and stakeholder engagement.
• Ensure high-quality, UpToDate learning experiences by conducting rigorous QA, analyzing learner data to drive improvements, maintaining and updating courses for relevance and compliance, and applying emerging learning technologies where appropriate.

Field Account Executive

Bilingual Customer Care Representative

Field Account Executive

Field Account Executive

Field Account Executive

Field Account Executive

Customer Care Supervisor – Account Management

Field Account Executive

Corporate Counsel

Commercial Ice Account Executive

Senior IT Operations Analyst

Field Sales Account Executive

Sales Operations Specialist

Field Account Executive

Senior eLearning, Digital Content Developer