Quench Water & Solar

Account Executive

• Drive Quench's rapid growth by generating commercial ice sales through face-to-face interactions, calls, and B2B outreach.
• Conduct on-site meetings and site surveys to engage and solution with customers to place Culligan Quench’s commercial ice product offerings.
• Identify customer needs, budget constraints, and overcome objections to propose customized solutions.
• Collaborate with internal stakeholders to design and execute effective selling strategies.
• Establish and nurture relationships with key decision-makers within target organizations.
• Meet or exceed new business sales goals with consistent daily/weekly activity.
• Handle administrative duties such as preparing sales reports, maintaining records, and filing expense account reports.
• Maintain regular and reliable attendance.

Commercial Ice Account Executive

Sales Operations Manager

• Lead the strategy, development, organization, and execution of training and enablement programs across the Culligan Quench Indirect organization and dealer network
• Own the Learning Management System (LMS), dealer onboarding experience, product training, sales enablement content, and launch readiness programs that support dealer partner growth and sales effectiveness
• Serve as the central point of coordination between marketing, product marketing, sales leadership, and dealer development
• Develop and maintain sales enablement materials including brochures, presentations, videos, product sheets, training decks, and onboarding resources
• Create and manage product education content, learning modules, and structured learning paths
• Own the onboarding experience for new dealers within the LMS
• Lead sales enablement and training support for new product launches

Sales Enablement Manager, Learning Management System

• own and grow a local territory
• build and manage a book of business
• close recurring revenue contracts

Field Sales Account Executive – Territory Manager

Customer Support

• Supervise, mentor, and develop a team of 8–12 Customer Care Representatives
• Deliver regular coaching, conduct performance reviews, and support individual development plans
• Assign and adjust workload based on call volume, staffing levels, and shifting business priorities
• Serve as the first point of escalation for customer and employee issues, ensuring fast and effective resolution
• Track and analyze KPIs
• Own NPS/CSAT improvement goals for the team; monitor trends and drive corrective action when needed
• Monitor call and case handling to ensure timely, accurate, and high-quality customer interactions
• Interpret performance reports to identify trends, coach to gaps, and recognize top performers
• Manage daily administrative functions including scheduling, attendance tracking, and case queue oversight
• Ensure team compliance with company policies, procedures, and applicable regulations
• Support customer retention by coaching representatives on save motions and de-escalation techniques
• Partner cross-functionally to escalate and resolve systemic customer service challenges
• Contribute to the development and refinement of SOPs, call scripts, and training materials

Customer Care Supervisor – Account Management

• Drive outbound prospecting efforts within an assigned geographic market - remotely via phone, email, video calls, etc. - targeting a defined set of hospitality businesses such as hotels, resorts, restaurants, golf courses, and casinos.
• Focus on both new business development (approx. 70%) and expansion within an assigned customer base (approx. 30%), increasing share of wallet through upselling and cross-selling existing clients.
• Manage a territory that includes a mix of new prospects and assigned accounts, segmented by geography and, in some cases, by brand affiliation.
• Research, identify, and build a robust pipeline of high-quality prospects using internal tools and external sources.
• Leverage platforms like Salesloft and Salesforce to manage multi-step outreach cadences, log activity, monitor engagement, and report on pipeline health.
• Engage directly with key decision-makers (i.e. General Managers, Directors of Food & Beverage, Directors of Operations) to understand their business needs and present tailored solutions.
• Partner with marketing and sales leadership to refine positioning, adapt messaging based on prospect feedback, and stay aligned with campaign strategies.
• Stay informed on hospitality industry trends, market dynamics, and competitor offerings to sharpen outreach efforts and maximize relevance.

Account Executive – Hospitality

Project Manager

• Support the fulfillment of large strategic deals coordinating with various teams
• Act as single point of contact with customer during project to coordinate, plan and execute fulfillment
• Communicate with key stakeholders weekly to identify action items and project risks
• Review and audit daily reports identifying open items and follow up with appropriate teams
• Facilitate meetings with clients, and internal team members to support project
• Manage escalations related to planning and execution of project
• Work with customer to identify communication plan for project and document plan
• Maintain and update project plan for rollouts
• Determine equipment needs for project and track shipments to ensure units/equipment delivered
• Distribute project reports to internal and external customers
• Partner with Service and Scheduling to build out resource planning for rollout
• Maintain regular and reliable attendance

Project Manager – Scheduling

• Own and grow a local territory within the water-as-a-service business.
• Build a book of business and prospect into businesses.
• Close recurring revenue contracts to drive customer value.

Sales

• Responsible for achieving revenue quota for overall team quota.
• Drive self-generated, outbound business growth.
• Create a customer-oriented, high-performance sales culture through an appropriate combination of technology, teamwork and process.
• Oversee and actively manage sales activities and key performance metrics on a daily basis.
• Recruit, hire, evaluate, train and manage team in accordance to budget in support of exceeding revenue objectives.
• Develop and execute a vertical-focused sales plan, dependably delivering monthly revenue targets.
• Actively manage and drive funnel growth and provide reliable forecasts to senior management on a weekly basis.
• Direct implementation and execution of sales policies and practices in accordance with company guidelines.
• Collaborate with various internal departments to grow sales and maintain customer satisfaction.
• Maintain regular and reliable attendance.

Regional Sales Manager

• Own and grow a local territory within our water-as-a-service business
• Build your book of business
• Prospect into businesses
• Close contracts that drive long-term customer value

Account Manager

• Support Sales Team and customer requests related to contracts, account updates, billing inquiries, and service request/issues.
• Strong analytical skills with the ability to run reports to gather information to solve complex customer issues.
• Strong communication skills and ability to work with cross functional teams.
• Ability to lead customer meetings to gather and communicate information.
• Work independently to solve customer requests or escalations.
• Ensure the timely and successful delivery of our solutions according to customer needs and objectives.
• Support growth opportunities with sales teams to improve monthly customer revenue.
• KPI achievement. Meet/exceed all position specific key performance indicators/metrics (KPI's)
• Ability to take feedback and corrective actions from management.
• Maintain regular and reliable attendance.

Senior Account Manager

Social Media Manager

• Develop and execute a comprehensive organic social media and influencer strategy for Culligan Quench channels, aligned with Culligan Global brand standards and business priorities, with a focus on driving qualified traffic, lead generation, and contribution to revenue and RMR targets
• Act as lead Culligan Quench liaison with global social media and influencer marketing team to provide content needs, provide feedback and partner to execute relevant campaigns and influencer activations
• Outline channel priorities and build specific strategies for key channels including Instagram, YouTube, LinkedIn, Reddit and Facebook optimizing content and cadence by platform behavior and discoverability signals that influence SEO and AI search ecosystems
• Build and maintain an editorial process and content calendar grounded in core content pillars (water in the workplace, service model education, customer stories, technician voice, brand trust) that supports full-funnel demand generation
• Create, publish, and optimize high quality organic content with a strong emphasis on short and longform video designed to increase engagement, search visibility, and conversion
• Work with external agency and creative partners to produce social video and photo shoots, including in-office executive, technician, and brand content and customer testimonial profiles
• Partner with Content Marketing and global Culligan Marketing CoE to repurpose influencer, blog, PR, and campaign content for maximum social reach and offsite SEO impact
• Develop and scale UGC programs, including sourcing, curating, and amplifying customer and creator content to improve authenticity, engagement, and downstream conversion performance
• Act as the primary community manager across social platforms and third-party review sites (Google Business Profiles, Trustpilot, BBB, Reddit, social comments)
• Monitor, moderate, and respond to customer feedback, questions, and complaints to protect brand reputation and build trust, while identifying opportunities to convert engagement into leads
• Analyze organic performance using Sprout Social, spreadsheets, and platform native analytics to drive data informed optimization, with a focus on engagement, traffic, lead conversion, and revenue contribution

Social Media, Influencer Marketing Manager

• Own and grow a local territory within our water-as-a-service business
• Build your book of business
• Prospect into businesses
• Close recurring revenue contracts that drive long-term customer value

Field Account Executive – Territory Manager

• Generate sales prospecting through face-to-face contact with hospitality-related ownership and purchasing groups and individual locations, maximizing potential lead opportunities and developing opportunity through existing clients.
• Determine client needs and propose appropriate, customized solutions.
• Meet or exceed the new business sales goals with consistent levels of daily/weekly activity.
• Identify appropriate targets and large-scale opportunities.
• Create and deliver high-quality, persuasive sales presentations to C-level and other executives.
• Manage sales cycle including proposal development and contract negotiation.
• Develop, maintain, and broaden relationships with Quench’s hospitality clients
• Play an important role as needed in client retention and contract extensions.
• Complete administrative duties, such as preparing sales reports, keeping sales records, and filing expense account reports
• Maintain regular and reliable attendance

Regional Account Executive, Hospitality

Support Engineer

• Serve as a technical expert supporting internal teams, distributors, and service partners
• Lead and deliver technical training programs (virtual and in-person)
• Support complex installations, site assessments, and escalated technical issues
• Develop training materials and troubleshooting guides
• Track and analyze service trends to identify opportunities for improvement
• Partner with Product and cross-functional teams to provide feedback on product performance
• Support national (and occasional international) training and rollout initiatives

Commercial Ice Account Executive

Sales Enablement Manager, Learning Management System

Field Sales Account Executive – Territory Manager

Customer Care Supervisor – Account Management

Account Executive – Hospitality

Commercial Ice Account Executive

Project Manager – Scheduling

Field Sales Account Executive – Territory Manager

Regional Sales Manager

Field Sales Account Executive – Territory Manager

Senior Account Manager

Social Media, Influencer Marketing Manager

Field Account Executive – Territory Manager

Regional Account Executive, Hospitality

Technical Support Specialist II