Quench Water & Solar

Program Manager

• Define long-range product refresh strategy and cohort-level targets
• Establish prioritization frameworks (age, churn risk, service cost)
• Translate strategy into annual deployment and Capex plans
• Align lifecycle strategy with financial planning cycles
• Build and maintain ROI models linking swaps to churn avoidance and cost savings
• Partner with Finance to support capital planning and allocation decisions
• Quantify trade-offs and inform executive decision-making
• Track realized vs. expected return on asset refresh investments
• Quantify relationships between asset age, churn propensity, and service cost
• Develop segmentation models to identify at-risk accounts
• Establish data-driven thresholds where replacement outperforms repair
• Design and scale proactive asset refresh programs beyond organic swap rates
• Lead alignment across Service Ops, Finance, Sales, Product, and Supply Chain
• Establish KPI framework and performance reporting cadence
• Build dashboards and executive reporting for SLT visibility
• Monitor performance vs. plan and drive corrective actions

Senior Program Manager, Asset Lifecycle

Project Manager

• Act as single point of contact with customer during project to coordinate, plan and execute fulfillment.
• Communicates with key stakeholders weekly to identify action items and project risks.
• Review and audit daily reports identifying open items and follow up with appropriate teams.
• Facilitates meetings with clients, and internal team members to support project.
• Manage escalations related to planning and execution of project.Work with customer to identify communication plan for project and document plan.
• Maintain and update project plan for rollouts.
• Determine equipment needs for project and track shipments to ensure units/equipment delivered.
• Distribute project reports to internal and external customers.
• Partner with Service and Scheduling to build out resource planning for rollout.
• Maintain regular and reliable attendance.

Project Manager – Scheduling

Account Executive

• Generate sales prospecting through face-to-face contact with hospitality-related ownership and purchasing groups and individual locations, maximizing potential lead opportunities and developing opportunity through existing clients.
• Determine client needs and propose appropriate, customized solutions.
• Meet or exceed the new business sales goals with consistent levels of daily/weekly activity.
• Identify appropriate targets and large-scale opportunities.
• Create and deliver high-quality, persuasive sales presentations to C-level and other executives.
• Manage sales cycle including proposal development and contract negotiation.
• Develop, maintain, and broaden relationships with Quench’s hospitality clients
• Play an important role as needed in client retention and contract extensions.
• Complete administrative duties, such as preparing sales reports, keeping sales records, and filing expense account reports
• Maintain regular and reliable attendance

Regional Account Executive, Hospitality

Financial Planning and Analysis

• Serve as the finance business partner for global supply chain, logistics, procurement and warehouse operations
• Lead financial planning, forecasting budgeting and monthly performance reviews for all U.S. supply chain departments
• Drive operational visibility and improved forecasting into several key areas including:
• Inventory and Accounts Payable (AP)
• Specific focus on in-transit and un-invoiced inventory
• Tariffs
• Freight
• Rental Capex
• Refurbishment Capex
• Vendor rebate programs
• Provide finance functional support to the Korea, Canada and Puerto Rico business units working in close partnership with the respective business unit GMs and finance managers; ensure consistency in financial reporting and policy implementation
• Identify opportunities to improve inventory productivity and reduce working capital requirements including partnering with the operational team on sourcing/deflation opportunities in Korea
• Enforce compliance with Culligan Transfer Pricing Policy requirements and assist Accounting team with accuracy of intercompany sales transactions and profit eliminations
• Improve transparency into the intercompany sales process including increasing line of sight into pricing opportunities and the sales and profit elimination process
• Support the implementation of the new inventory planning and DRP tool and improve connectivity to the forecasting and budgeting process
• Assist in the implementation of a new, company-wide policy on Excess and Obsolete (E&O) inventory and partner with the operational team to identify and track progress against programs/opportunities to reduce E&O inventory levels
• Design, document, maintain and continuously improve internal controls over inventory, fixed assets, rental assets, procurement, warehouse operations and supply chain financial processes
• Partner with Accounting, Internal Audit, External Audit, Operations and IT teams to ensure SOX-ready compliance including remediation efforts required for control deficiencies
• Lead initiatives to strengthen financial governance, reduce operational risk and improve process standardization across U.S. warehouses
• Partner with the operational teams to improve accuracy and compliance of key inventory transactions and identify and implement process improvement, where necessary
• Support executive decision making through scenario modeling and influence operational leaders through data-driven recommendations and financial insights

Senior Finance Manager – Global Supply Chain

Supervisor

• Lead a team of 8–12 Scheduling Representatives
• Oversee daily management of all scheduling activities
• Ensure work orders are scheduled efficiently
• Drive measurable improvement in scheduling performance
• Partner cross-functionally to resolve issues and improve processes

Scheduling Supervisor

Customer Support

• Lead a team responsible for delivering exceptional customer experiences
• Drive team performance through coaching, accountability, and quality management
• Support issue resolution and retention efforts
• Collaborate cross-functionally to improve customer experience and business outcomes

Customer Care Supervisor

• Lead a team responsible for customer experiences
• Drive team performance through coaching
• Manage operational excellence and issue resolution
• Collaborate cross-functionally to improve outcomes

Customer Retention Specialist

• Handle incoming cancellation requests professionally and effectively, conducting empathetic discovery conversations to understand customer concerns, pain points, and retention opportunities
• Apply established retention pathways and approved retention solutions, leveraging consultative questioning techniques to identify which solutions address specific customer objections
• Collaborate cross-functionally with Service, Billing, and Operations teams to quickly resolve barriers to retention and prevent future churn
• Drive conversations to closure, finalizing modified agreements and coordinating next steps to ensure smooth implementation and customer handoff
• Maintain meticulous CRM documentation of all customer interactions, outcomes, negotiated terms, and reasoning to enable team learning and accountability
• Consistently meet or exceed monthly retention KPIs including churn rate, renewal conversion rate, NPS targets, and SLA achievement

Retention Specialist

Business Development Rep

• Develop and execute a proactive outreach program to recruit new dealers, especially in underpenetrated markets
• Build relationships with dealers (even those that might not be candidates for becoming a Quench dealer) that might eventually be good acquisition targets
• Pitch Quench’s indirect brands and associated programs and qualify new potential dealers
• Build and maintain an active pipeline of dealer and acquisition prospects
• Work collaboratively with counterparts in other departments to ensure alignment of priorities and achieve budgeted revenue and EBITDA pipeline projections for Quench’s M&A and Indirect businesses
• Serve as an ambassador for Quench at industry events
• Maintain regular and reliable attendance

Business Development Manager, Indirect

• Lead a team of 8–12 Scheduling Representatives
• Oversee daily management of all scheduling activity
• Ensure work orders are scheduled within SLA and routed efficiently
• Drive measurable improvement in scheduling performance
• Collaborate with Customer Care and Field Service teams

• Own and grow a local territory within the water-as-a-service business.
• Build your book of business by prospecting into businesses.
• Close recurring revenue contracts that drive long-term customer value.

Field Account Executive – Territory Manager

Systems Engineer

• Lead the elicitation and prioritization of complex business and technical requirements for both incremental improvements and transformational change initiatives
• Lead system analysis, including writing functional and technical specifications
• Collaborate on systems design and architecture, including user interface design, prototyping, data modeling and solution configuration techniques
• Develop and maintain a comprehensive view of current state processes, systems and performance metrics within assigned departments; proactively identify inefficiencies, risks and improved opportunities
• Serve as a trusted partner and strategic advisor to senior leaders within assigned departments, including understanding their organizational goals and actively contributing to their operational initiatives
• Monitor and evaluate the impact of process improvements, automation, and IT solutions within finance operations
• Ensure data integrity across financial systems ensuring accurate data flow, integration, and compliance with accounting principles
• Serve as the functional product owner (Finance) and strategic advisor, working with senior level stakeholders to drive application/technology solutions and related business processes
• Stay updated on industry trends, regulatory requirements, and emerging financial technologies to recommend best practices and innovative solutions
• Oversee the documentation, and continuous improvement of complex business processes, ensuring solutions meet Stakeholders needs and are efficient and aligned with enterprise standards and compliance requirements
• Coordinate training activities with business partners to guide employee proper usage of the systems
• Contribute to project delivery by supporting project activities in scope definition, milestone tracking and risk mitigation strategies
• Identify and champion opportunities for process and system optimization, leveraging data-driven insights and industry best practices. Drive continuous improvement initiatives that deliver measurable business outcomes
• Partner with IT and business leadership to shape and prioritize the organizational roadmap, ensuring that business analysis efforts are aligned with strategic objectives and deliver maximum value
• Provide consulting services to business partners to foster innovation, identify new opportunities to maintain a competitive edge

Business Systems Analyst, Finance

• Our Business Systems Analysis Team works closely with Quench’s internal business users and stakeholders to drive effective use of Quench systems and automation of processes.
• The role’s primary function is to liaise between the business functions and the technical development teams, perform systems analysis on various platforms and analyze tradeoffs between usability and performance needs.
• The Business Systems Analyst plays a pivotal role in bridging business needs with technical solutions.
• This position is responsible for gathering, analyzing, and documenting business requirements, facilitating stakeholder communication, collaborating on solution design, writing technical specifications, modeling business processes and supporting the implementation and continuous improvement of systems and processes to enhance the user experience within the Quench application ecosystem.
• The Business Systems Analyst plays a strategic role in evaluating and transforming business processes, identifying areas for improvement, and driving initiatives that enhance operational efficiency, stakeholder alignment and overall business value within the organization.

Business Systems Analyst

Director

• Responsible for leading the end-to-end integration of acquired companies from due diligence through post-close execution and value realization.
• Serves as the operational quarterback for acquisitions, partnering across Customer Care, Service, Finance, HR, IT, Sales, and Data teams to ensure seamless integration, strong customer retention, and successful synergy realization.
• Owns integration strategy, Day 1 readiness, post-close execution, and continuous improvement of Culligan Quench’s integration playbook.
• Refines and enhances the company’s M&A integration playbook to improve acquisition outcomes, customer experience, and synergy realization.
• Develops integration strategies and Day 1 readiness plans for acquired companies.
• Identifies opportunities to improve integration efficiency, scalability, and value creation.
• Assesses and leverages new technologies, including AI, to improve integration processes and outcomes.
• Owns and directs the end-to-end integration process from due diligence through post-close execution.
• Leads cross-functional integration activities across Customer Care, Service, Finance, HR, IT, Sales, and Data teams.
• Partners with sellers and internal stakeholders to identify risks, establish integration plans, and ensure successful execution.
• Drives customer onboarding, retention, and operational continuity throughout the integration process.
• Ensures acquired customer, contract, billing, operational, and data assets are successfully transitioned into Quench systems and processes.
• Manages multiple acquisitions simultaneously while maintaining execution excellence and stakeholder alignment.
• Leads executive-level integration reviews and governance meetings.
• Monitors integration performance, synergy realization, and operational metrics.
• Identifies lessons learned and continuously improves integration playbooks and standard operating procedures.
• Drives improvements to onboarding workflows, reporting quality, and operational consistency across acquisitions.
• Leads and develops the integration team while fostering strong cross-functional collaboration.

Senior Program Manager, Asset Lifecycle

Project Manager – Scheduling

Regional Account Executive, Hospitality

Senior Finance Manager – Global Supply Chain

Scheduling Supervisor

Customer Care Supervisor

Customer Care Supervisor

Retention Specialist

Business Development Manager, Indirect

Scheduling Supervisor

Field Account Executive – Territory Manager

Regional Account Executive, Hospitality

Business Systems Analyst, Finance

Business Systems Analyst

Director, M&A Integration