Sales Operations Specialist, Sales Support

Johnson & Johnson

Specialist in Sales Ops for Johnson & Johnson supporting Spine sales workflows and operational excellence. Collaborating with multiple teams to manage contracts, billing, and pricing processes in a hybrid work setting.

Posted 7/17/2026full-timeRaynham • Massachusetts, Pennsylvania • 🇺🇸 United StatesMid-LevelSenior💰 $65,000 - $104,650 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in contract management, pricing, and billing processes while ensuring compliance and operational efficiency. Proficient in data analysis and Microsoft Office applications to support business decision-making and enhance customer experience.

Highest-signal resume keywords

Contract ManagementData AnalysisMicrosoft Excel ProficiencyCross-Functional CollaborationProblem-Solving Skills

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Contract WorkflowsPricing ManagementBilling ManagementRevenue ManagementData Quality MaintenanceProcess ImprovementBasic Data Analysis

Soft Skills

Strong Communication SkillsOrganizational SkillsCustomer-Focused MindsetAttention to Detail

Tools & Technologies

Microsoft OfficeSales Support Platforms

Industry Keywords

Operational ExcellenceIssue ResolutionBusiness ProceduresCustomer ServiceField Sales Organization

About the role

Key responsibilities & impact

Manage contract workflows, including agreements, renewals, and amendments, ensuring compliance with internal policies, contract requirements, and business procedures.
Act as the primary liaison between Deal Desk, Contract Management, Offer Development partners, and the Field Sales Organization (FSO) to facilitate agreement execution.
Manage contract, pricing, billing, and revenue-related requests supporting Spine sales execution and customer needs.
Investigate and resolve pricing, billing, invoicing, and revenue discrepancies across multiple business systems.
Partner with Sales, Customer Service, Account Management, Contract Management, and other cross-functional teams to ensure timely issue resolution and operational excellence.
Maintain data quality and support reporting activities that drive business decision-making and process visibility.
Identify process improvement opportunities and support initiatives that enhance operational efficiency and customer experience.
Support sales support platforms through system administration, user access management, and operational support activities.

Requirements

What you’ll need

A minimum of a bachelor's degree required.
Proficiency in Microsoft Office applications, including Excel, PowerPoint, and Outlook.
Strong written and verbal communication skills, with the ability to collaborate effectively across all levels of the organization.
Ability to work independently while partnering effectively with cross-functional teams and external customers.
Experience working with data, performing basic analysis, and using Excel to support business decisions.
Strong organizational skills with the ability to manage multiple priorities and complete projects within established timelines.
Ability to analyze business processes and identify opportunities for operational improvements and efficiencies.
Strong attention to detail and commitment to data accuracy and quality.
Customer-focused mindset with strong problem-solving and issue-resolution skills.

Benefits

Comp & perks

Subject to the terms of their respective plans, employees are eligible to participate in the Company’s consolidated retirement plan (pension) and savings plan (401(k)).
Subject to the terms of their respective policies and date of hire, employees are eligible for the following time off benefits:
Vacation –120 hours per calendar year
Sick time - 40 hours per calendar year; for employees who reside in the State of Colorado –48 hours per calendar year; for employees who reside in the State of Washington –56 hours per calendar year
Holiday pay, including Floating Holidays –13 days per calendar year
Work, Personal and Family Time - up to 40 hours per calendar year
Parental Leave – 480 hours within one year of the birth/adoption/foster care of a child
Bereavement Leave – 240 hours for an immediate family member: 40 hours for an extended family member per calendar year
Caregiver Leave – 80 hours in a 52-week rolling period
Volunteer Leave – 32 hours per calendar year
Military Spouse Time-Off – 80 hours per calendar year