Tier 1 Customer Support – Baby Products, Email, Chat, Phones

ModSquad

Customer support for Baby products retail brand providing solutions through email, chat, and phones. Assist customers with product inquiries and ensure timely support.

Posted 7/16/2026part-timeRemote • Alabama, Kentucky, Pennsylvania, Wisconsin • 🇺🇸 United StatesMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong customer support capabilities through effective communication and empathy, ensuring timely and professional assistance while navigating multiple systems. Proficient in using Zendesk for managing customer interactions and inquiries.

Highest-signal resume keywords

Customer SupportZendeskWritten CommunicationVerbal CommunicationEmpathy

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Soft Skills

EmpathySolution-FocusedAdaptabilityCustomer-Centric Mindset

Tools & Technologies

ZendeskShopify

Industry Keywords

Customer InteractionOrder ManagementReturnsCancellationsPromotionsDiscount Adjustments

About the role

Key responsibilities & impact

Provide friendly and knowledgeable customer support through email, live chat, and inbound phone calls using Zendesk.
Assist customers with product questions, order updates, returns, cancellations, promotions, and discount adjustments.
Deliver an empathetic, solution-focused experience.
Document customer interactions accurately.
Navigate multiple systems efficiently.
Ensure every customer receives timely and professional support.

Requirements

What you’ll need

Extremely empathetic
Believes the customer is always right
Has very strong written and verbal communication skills
Is able to quickly learn new information and put it into action
Bonus if you have Shopify experience!

Benefits

Comp & perks

60 days Orientation
Remote work options