ModSquad

Customer Support

• Assist players in Simplified Chinese and English, delivering exceptional support through tickets and live chat
• Help resolve gameplay and technical issues while providing a best-in-class customer experience to a global gaming community
• Thrive in a fast-paced environment and take pride in delivering outstanding written support

Bilingual Gaming Customer Support – Simplified Chinese, English

QA Engineer

• Provide top notch tech support to customers
• Assist on a developer's platform
• Meet at least 20 hours of availability weekly
• Read thoroughly for ideal skills and hardware requirements

Technical Customer Support, QA, Game Dev

• Provide friendly and knowledgeable customer support through email, live chat, and inbound phone calls using Zendesk.
• Assist customers with product questions, order updates, returns, cancellations, promotions, and discount adjustments.
• Deliver an empathetic, solution-focused experience.
• Document customer interactions accurately.
• Navigate multiple systems efficiently.
• Ensure every customer receives timely and professional support.

Tier 1 Customer Support – Baby Products, Email, Chat, Phones

• Provide top notch service to customers
• Assist on a developer' platform
• Meet minimum system specifications for technical support

Technical Customer Support – QA, Game Development

Solutions Engineer

• Lead client engagements from discovery through delivery — owning the technical implementation, the client relationship, and the outcome
• Design and build solutions across the partner ecosystem, including configurations, integrations, and AI-powered workflows
• Translate client needs into technical specifications
• Build and deploy AI-powered workflows
• Document what you build — implementation guides, integration specs, workflow diagrams
• Manage issues and escalations with a systems mindset
• Support pre-sales conversations when your technical perspective adds value

Ecommerce

• Providing Customer Support via Zendesk ticketing system
• Using admin order tools to review order status to provide resolutions to customers
• Using admin tools to review user accounts and assist with account issues.

Customer Service, Omni-Channel T2, Ecommerce, English

• Providing Tier 2 ticket-only support for various games and services
• Attending client meetings, recording bugs in issue tracking software, and testing in-game
• Responding to customer inquiries via multiple channels

Customer Service, T2 Ticket, English

• Deliver exceptional customer support through inbound phone calls and support tickets
• Provide personalized solutions and resolve customer inquiries with professionalism and empathy
• Create a seamless experience that reflects the standards of a luxury brand
• Investigate customer concerns and document interactions thoroughly
• Collaborate with internal teams to ensure timely and accurate resolutions

Tier 2 Customer Support – Luxury Jewelry, Phones & Email

Content Marketing Manager

• Support our healthcare client in the dental services sector
• Monitor and respond to patient-facing digital interactions across social and online channels
• Ensure accurate, professional, and empathetic communication
• Help maintain a safe, respectful, and informative digital environment for patients seeking dental care information and support
• Ability to handle diverse and potentially negative engagements

Healthcare Engagement, Content Moderation

Support Engineer

• Monitor automated alerts
• Escalate service outages promptly
• Help customers during service disruptions

Tier 2 Technical Support – High-Speed Fiber Internet

• Provide friendly, confident support by answering inbound calls
• Assist with account access and provisioning
• Guide users through a variety of support requests
• Remain calm under pressure during one of the busiest times of the academic year

Customer Support Representative

• Respond to customer inquiries via inbound messages
• Assist customers in navigating the music streaming platform
• Troubleshoot technical issues
• Ensure customers have the best possible listening experience

Bilingual Customer Support, Chinese/English – Music Streaming

Community Manager

• Manage and respond to community members across social platforms using native and third-party tools
• Brainstorm, plan, and execute content calendars, engagement scripts, and community growth strategies
• Track and report KPIs; build performance reports that surface trends, insights, and opportunities for the client
• Collaborate daily with clients and internal team members
• Handle community escalations, crises, or sensitive interactions with professionalism and sound judgment
• Apply familiarity with GDPR, HIPAA, PII, and Trust & Safety standards to all client interactions

• Assist and guide customers to the right answers
• Solve concerns
• Help customers optimize the best use of a client's product or services

Customer Support Specialist

Project Manager

• Support the Project Manager in executing daily operations for social media moderation and community management projects.
• Assist in onboarding/offboarding moderators, leads, and contractors across diverse platforms and communities.
• Help manage real-time coverage needs, shift scheduling, and Mod grouping based on engagement trends and project forecasts.
• Monitor Slack and other project communications to provide real-time support to moderators and flag/escalate issues as needed.
• Maintain detailed documentation, including schedules, SOPs, escalation logs, and project compliance trackers.
• Track daily performance metrics, productivity data, and QA outcomes to support project health and insights.
• Assist with enforcing brand voice, tone, and platform-specific moderation rules across multiple platforms.
• Proactively flag trends, sentiment shifts, or engagement anomalies to PMs and clients.
• Conduct QA reviews and shadowing sessions to assess performance and consistency.