ModSquad

Customer Support

• Provide phone support to customers when insurance agents are unavailable to take calls
• Self-schedule 10 hours per week with at least 5 hours on Friday and/or Saturday
• Support a software platform that streamlines the insurance process for agencies and clients
• Work with ModSquad, a remote customer experience services company

Customer Support, Phones, Insurance

• First point of contact for customers of a leading music streaming service
• Respond to customer inquiries via inbound messages in German and English
• Help customers navigate the platform and troubleshoot technical issues
• Ensure customers have the best possible listening experience
• Complete language assessments and attend orientation/nesting/production hours as scheduled

Bilingual Customer Support, German/English – Music Streaming

• ModSquad partnered with a top music streaming platform seeking Customer Support pros
• Respond to customer inquiries via inbound messages in Dutch and English
• Orientation: 8 weeks, 40 hours/week; Phase 1: 4 AM - 1 PM; Phase 2: self-scheduled 7 AM - 3 AM
• Production hours: shifts daily 7 AM - 3 AM; self-schedule minimum 25 hours/week with at least 12 weekend hours
• Work fully remote supporting music streaming customers
• Projects include customer support, content moderation, trust & safety, community management, social media services

Bilingual Customer Support, Dutch and English

Director

• Shape the organization’s Workforce Technology strategy, weaving AI into systems and processes.
• Direct and inspire a team of technology business process managers, specialists and analysts.
• Collaborate with People Ops, Recruiting and Services to craft tech solutions that streamline and expedite operations.
• Drive creation and implementation of smart workflows using AI, automation, and self-service tools.
• Modernize outdated processes and systems into agile, predictive, and data-rich frameworks.
• Embed AI literacy within the organization through intuitive tools, training, and daily nudges.
• Ensure all systems uphold privacy, security, and compliance at scale.
• Serve as a strategic partner to People and IT leaders, turning visions into tangible outcomes.
• Contribute to ModSquad’s remote-first CX services supporting moderation, trust & safety, and customer support for global brands.

Director, Workforce Technology

Business Operations

• ModSquad's Information Technology department seeks a Technical Business Process Manager to collaborate with our Sales and Marketing departments as part of our larger Enterprise Applications team.
• Guide process improvements, automations, system integrations, and system administration with a focus on enhancing sales and marketing operations.
• Include continuous improvement efforts, integrating new AI technical initiatives, and working with existing GTM systems such as Salesforce, Hubspot, Zoominfo, LinkedIn, GA4, and AI tools like Jasper.
• Work with a variety of GTM technologies to optimize our sales and marketing workflows.
• Prepare documentation to ensure stakeholders understand changes, systems, and processes related to Sales and Marketing technology.
• Project manage change initiatives and troubleshoot issues related to Sales and Marketing systems.
• Actively participate in agile management processes and recommend changes to leadership.

ModSquad

Customer Support, Phones, Insurance

Bilingual Customer Support, German/English – Music Streaming

Bilingual Customer Support, Dutch and English

Director, Workforce Technology

Technical Business Process Manager – Sales and Marketing

Bilingual Customer Support, Korean/English – Music Streaming

Bilingual Engagement Moderator