ModSquad

Business Operations

• Lead cross-functional projects to identify and implement improvements to business processes.
• Collaborate with the rest of the Enterprise Applications team to ensure changes align with overall business objectives and technology strategies.
• Assist in the maintenance, configuration, and optimization of SaaS technologies.
• Prepare documentation to ensure stakeholders understand changes, systems, and processes.
• Project manage change initiatives to ensure optimal results.
• Actively participate in agile management processes and recommend changes to leadership.

Technical Business Process Manager

Community Manager

• Support social media community managers and strategists
• Develop engaging social media content for diverse clients
• Monitor social media platforms for trends
• Build reports to showcase reason, trends, and opportunities
• Manage customer interactions through forums and social media tools
• Communicate daily with partners and team members

Associate Community Manager – Multiple Projects

Customer Support

• Respond to customer inquiries via inbound phone calls
• Answer questions about the client’s services and sign-up process
• Provide updates on existing accounts and service status
• Deliver empathetic, informative, and accurate support

Customer Support Specialist, Inbound Calls & Emails

• Respond to customer inquiries through phone and email in a professional, timely manner.
• Actively listen and communicate with empathy to ensure customers feel heard and understood.
• Provide accurate, detailed, and timely resolutions to customer questions.
• Escalate issues appropriately when necessary.
• Stay informed about task updates and policy changes to maintain accuracy.
• Meet and maintain established performance metrics.

Bilingual Customer Support – English/Spanish, Inbound Calls/Emails, Property Taxes

• Provide inbound phone support to customers during times when insurance agents are unavailable
• Help ensure a smooth and consistent customer experience

Technical Business Process Manager

Associate Community Manager – Multiple Projects

Customer Support Specialist, Inbound Calls & Emails

Bilingual Customer Support – English/Spanish, Inbound Calls/Emails, Property Taxes

Customer Support Specialist, Inbound Phone Calls, Insurance Tool