Customer Service, T2 Ticket, English

ModSquad

Providing Tier 2 ticket-only support for games and services for a gaming client. Must have technical problem-solving skills and 24/7 availability for support.

Posted 7/10/2026part-timeRemote • Alabama, Pennsylvania, South Carolina, Texas • 🇺🇸 United StatesMid-LevelSeniorWebsite

About the role

Key responsibilities & impact

Providing Tier 2 ticket-only support for various games and services
Attending client meetings, recording bugs in issue tracking software, and testing in-game
Responding to customer inquiries via multiple channels

Requirements

What you’ll need

Technical issues and quick, professional responsiveness to client communication in slack
Client expects white glove service replying to customers that is thorough, extremely high attention to detail
A dedicated desktop or laptop computer running Windows 11 or later
A reliable, high-speed internet connection
A high-quality headset with a noise-canceling microphone
A quiet, distraction-free workspace suitable for handling calls
Willingness to install ModSquad security software and enable two-factor authentication (2FA) on both your computer and mobile device

Benefits

Comp & perks

Commitment: 30 hours a week
Schedule: 24/7 Availability most needed Thursday - Sunday
Must pay very close attention to all the details provided by the customer.
High expectation of keeping oneself up to date with changes in information each shift as information updates frequently.
A dedicated desktop or laptop computer running Windows 11 or later
A reliable, high-speed internet connection
A high-quality headset with a noise-canceling microphone
A quiet, distraction-free workspace suitable for handling calls
Willingness to install ModSquad security software and enable two-factor authentication (2FA) on both your computer and mobile device

ATS Keywords

✓ Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Soft Skills

Professional ResponsivenessThoroughness