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ModSquad

Tier 2 Technical Support – High-Speed Fiber Internet

ModSquad

Remote Tier 2 Technical Support for a leading U.S. telecommunications company providing high-speed fiber internet.

Posted 7/3/2026part-timeRemote • Alabama, Mississippi, New Hampshire, Pennsylvania • 🇺🇸 United StatesEntry LevelWebsite

Core Competencies

Role fit
Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in technical support and troubleshooting, with a strong ability to manage service disruptions and maintain effective communication under pressure.

Highest-signal resume keywords
Technical Support ExperienceTroubleshooting Technical IssuesCall Control SkillsAbility To Work Under PressureService Outage Escalation

ATS Keywords

Tailor your resume
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills
Troubleshooting Technical IssuesService Outage Escalation
Soft Skills
Call Control SkillsAbility To Work Under Pressure
Industry Keywords
Technical Support

About the role

Key responsibilities & impact
  • Monitor automated alerts
  • Escalate service outages promptly
  • Help customers during service disruptions

Requirements

What you’ll need
  • Experience in technical support
  • Troubleshooting technical issues
  • Strong call control skills
  • Ability to work under pressure

Benefits

Comp & perks
  • Work remotely
  • Set your own schedule
  • Pick your projects
  • Work with the best brands on the planet