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ModSquad

Tier 2 Technical Support – High-Speed Fiber Internet

ModSquad

Remote Tier 2 Technical Support for a leading U.S. telecommunications company providing high-speed fiber internet.

Posted 7/3/2026part-timeRemote • Alabama, Mississippi, New Hampshire, Pennsylvania • 🇺🇸 United StatesEntry LevelWebsite

About the role

Key responsibilities & impact
  • Monitor automated alerts
  • Escalate service outages promptly
  • Help customers during service disruptions

Requirements

What you’ll need
  • Experience in technical support
  • Troubleshooting technical issues
  • Strong call control skills
  • Ability to work under pressure

Benefits

Comp & perks
  • Work remotely
  • Set your own schedule
  • Pick your projects
  • Work with the best brands on the planet

ATS Keywords

✓ Tailor your resume
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
Troubleshooting Technical IssuesService Outage Escalation
Soft Skills
Call Control SkillsAbility To Work Under Pressure