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About the role
Key responsibilities & impact- Manage and respond to community members across social platforms using native and third-party tools
- Brainstorm, plan, and execute content calendars, engagement scripts, and community growth strategies
- Track and report KPIs; build performance reports that surface trends, insights, and opportunities for the client
- Collaborate daily with clients and internal team members
- Handle community escalations, crises, or sensitive interactions with professionalism and sound judgment
- Apply familiarity with GDPR, HIPAA, PII, and Trust & Safety standards to all client interactions
Requirements
What you’ll need- Native English Speaker
- Minimum 4 years of hands-on social media or community management experience
- Strong problem-solving skills and a sharp editorial eye for copy
- Confident on video and voice calls with internal and external stakeholders
- Active, professional experience across Facebook, Instagram, YouTube, TikTok, Threads, and X
- Ability to build and execute community programs, measure performance, and iterate based on data
- Creative copywriting that balances brand professionalism with cultural fluency and platform-native voice
Benefits
Comp & perks- Competitive benefits
- Remote work options
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
social media managementcommunity managementcontent calendar planningKPI trackingperformance reportingcopywritingdata analysiscommunity program executioncrisis managementengagement strategy
Soft Skills
problem-solvingcommunicationprofessionalismjudgmentcollaborationcreativityeditorial eyecultural fluencyconfidence in video callsconfidence in voice calls