Tier 2 Customer Support – Luxury Jewelry, Phones & Email

ModSquad

Customer Support Representative delivering exceptional support for a luxury jewelry brand. Handling customer interactions via phone and email with professionalism and empathy.

Posted 7/9/2026part-timeRemote • Alabama, Mississippi, New Hampshire, Pennsylvania • 🇺🇸 United StatesMid-LevelSeniorWebsite

About the role

Key responsibilities & impact

Deliver exceptional customer support through inbound phone calls and support tickets
Provide personalized solutions and resolve customer inquiries with professionalism and empathy
Create a seamless experience that reflects the standards of a luxury brand
Investigate customer concerns and document interactions thoroughly
Collaborate with internal teams to ensure timely and accurate resolutions

Requirements

What you’ll need

Experience using Gorgias or a similar customer support platform
Comfortable delivering white-glove customer support to high-end customers via phone and email
Active listener who can gather the right information and confidently guide customers
Excellent written communication skills, including grammar, spelling, and professional etiquette
Approachable, empathetic, and able to build rapport
Tech-savvy, organized, and able to navigate multiple systems efficiently
Comfortable documenting customer interactions thoroughly and providing detailed notes
Resourceful and confident in finding answers using available documentation
Strong attention to detail and an interest in fashion, luxury retail, or fine jewelry

Benefits

Comp & perks

Self-schedule 10 hours per week
Work remotely
Pick your projects
Opportunity to work with great people on cool projects for amazing brands
Equal Opportunity Employer

ATS Keywords

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Applicant Tracking System Keywords

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Soft Skills

EmpathyApproachabilityOrganizational SkillsResourcefulness