Solutions Engineer

ModSquad

Solutions Engineer leading client engagements and building technical solutions across various platforms. Implementing AI-powered workflows and managing technical client relationships.

Posted 7/10/2026full-timeRemote • 🇬🇧 United KingdomMid-LevelSeniorWebsite

About the role

Key responsibilities & impact

Lead client engagements from discovery through delivery — owning the technical implementation, the client relationship, and the outcome
Design and build solutions across the partner ecosystem, including configurations, integrations, and AI-powered workflows
Translate client needs into technical specifications
Build and deploy AI-powered workflows
Document what you build — implementation guides, integration specs, workflow diagrams
Manage issues and escalations with a systems mindset
Support pre-sales conversations when your technical perspective adds value

Requirements

What you’ll need

3–5 years of experience implementing and administering SaaS platforms in client-facing roles
Hands-on experience with CX platforms (Zendesk, Zoom Contact Center, or similar) and workflow automation tools (Workato, Zapier, Make, or similar)
Working knowledge of APIs, JSON, and systems integration
Real experience building and deploying AI-powered workflows
Strong client communication skills
Documentation habits that make the next person's job easier
A systems thinker who solves for root causes, not just immediate symptoms

Benefits

Comp & perks

Competitive benefits
Professional development opportunities
Work for a growth company with amazing clients and awesome colleagues

ATS Keywords

✓ Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

SaaS ImplementationWorkflow AutomationSystems IntegrationAI Workflow DevelopmentTechnical Specification Translation

Soft Skills

Client Relationship ManagementDocumentation SkillsSystems ThinkingProblem Solving