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ModSquad

Customer Support Representative

ModSquad

Providing friendly and knowledgeable customer support for a college bookstore through inbound calls. Assisting users with account access, navigating websites, and other requests.

Posted 6/24/2026part-timeRemote • 🇺🇸 United StatesMid-LevelSeniorWebsite

About the role

Key responsibilities & impact
  • Provide friendly, confident support by answering inbound calls
  • Assist with account access and provisioning
  • Guide users through a variety of support requests
  • Remain calm under pressure during one of the busiest times of the academic year

Requirements

What you’ll need
  • Customer service-focused professionals with a passion for helping others
  • Fluent written and spoken English skills
  • A quiet, professional workspace and a functioning headset
  • Comfort and confidence handling inbound phone calls throughout the day
  • A hard-wired internet connection (Wi-Fi is not permitted)
  • Availability to commit to at least 30 hours per week
  • Previous experience with Zendesk, technical support, or a similar customer support platform is a plus!

Benefits

Comp & perks
  • Work remotely
  • Set your own schedule
  • Pick your projects
  • Work with the best brands on the planet

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
technical supportcustomer support
Soft Skills
customer servicecommunicationcalm under pressureconfidencepassion for helping others