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About the role
Key responsibilities & impact- Provide friendly, confident support by answering inbound calls
- Assist with account access and provisioning
- Guide users through a variety of support requests
- Remain calm under pressure during one of the busiest times of the academic year
Requirements
What you’ll need- Customer service-focused professionals with a passion for helping others
- Fluent written and spoken English skills
- A quiet, professional workspace and a functioning headset
- Comfort and confidence handling inbound phone calls throughout the day
- A hard-wired internet connection (Wi-Fi is not permitted)
- Availability to commit to at least 30 hours per week
- Previous experience with Zendesk, technical support, or a similar customer support platform is a plus!
Benefits
Comp & perks- Work remotely
- Set your own schedule
- Pick your projects
- Work with the best brands on the planet
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
technical supportcustomer support
Soft Skills
customer servicecommunicationcalm under pressureconfidencepassion for helping others
