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Customer Service, Omni-Channel T2, Ecommerce, English
ModSquadCustomer Support Representative providing assistance via phone and chat for a gaming client’s online store. Using Zendesk to handle inquiries and order reviews in a fast-paced environment.
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in providing customer support through Zendesk and admin tools, effectively resolving customer inquiries and account issues. Strong background in chat and phone support enhances customer interaction and satisfaction.
Highest-signal resume keywords
Customer Support ExperienceZendesk ProficiencyChat Support ExperiencePhone Support ExperienceOrder Management
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Tools & Technologies
ZendeskAdmin Order Tools
Industry Keywords
Customer SupportAccount IssuesOrder StatusAnime
About the role
Key responsibilities & impact- Providing Customer Support via Zendesk ticketing system
- Using admin order tools to review order status to provide resolutions to customers
- Using admin tools to review user accounts and assist with account issues.
Requirements
What you’ll need- Previous customer support experience is required
- Chat and phone support experience is a huge PLUS!
- Familiarity with Zendesk is a plus
- Anime fans!
Benefits
Comp & perks- Remote work options
- Flexibility in scheduling