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ModSquad

Customer Service, Omni-Channel T2, Ecommerce, English

ModSquad

Customer Support Representative providing assistance via phone and chat for a gaming client’s online store. Using Zendesk to handle inquiries and order reviews in a fast-paced environment.

Posted 7/10/2026part-timeRemote • Alabama • 🇺🇸 United StatesMid-LevelSeniorWebsite

About the role

Key responsibilities & impact
  • Providing Customer Support via Zendesk ticketing system
  • Using admin order tools to review order status to provide resolutions to customers
  • Using admin tools to review user accounts and assist with account issues.

Requirements

What you’ll need
  • Previous customer support experience is required
  • Chat and phone support experience is a huge PLUS!
  • Familiarity with Zendesk is a plus
  • Anime fans!

Benefits

Comp & perks
  • Remote work options
  • Flexibility in scheduling

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