Healthcare Engagement, Content Moderation

ModSquad

Remote Patient Engagement Specialists monitoring digital interactions for a healthcare client in dental services. Ensuring professional and empathetic communication while maintaining a safe online environment.

Posted 7/4/2026part-timeRemote • 🇺🇸 United StatesMid-LevelSeniorWebsite

About the role

Key responsibilities & impact

Support our healthcare client in the dental services sector
Monitor and respond to patient-facing digital interactions across social and online channels
Ensure accurate, professional, and empathetic communication
Help maintain a safe, respectful, and informative digital environment for patients seeking dental care information and support
Ability to handle diverse and potentially negative engagements

Requirements

What you’ll need

Prior engagement moderation experience with a strong understanding of community dynamics, conflict resolution, and fostering positive interactions.
Proficient in understanding and implementing escalation protocols
Strong, Clear, and concise written and verbal communication skills with high attention to detail
Knowledge of the medical/dental field and HIPAA / PHI

Benefits

Comp & perks

A dedicated desktop or laptop computer running Windows 11 or later
At least 8 GB of RAM
A reliable, high-speed internet connection
A quiet, distraction-free workspace suitable for remote work
Willingness to install ModSquad security software and enable two-factor authentication (2FA) on both your computer and mobile device

ATS Keywords

✓ Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Soft Skills

Empathetic CommunicationAttention To Detail