Healthcare Engagement, Content Moderation

ModSquad

Remote Patient Engagement Specialists monitoring digital interactions for a healthcare client in dental services. Ensuring professional and empathetic communication while maintaining a safe online environment.

Posted 7/3/2026part-timeRemote • 🇺🇸 United StatesMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in engagement moderation and community dynamics within the dental services sector, ensuring effective communication and adherence to HIPAA regulations. Capable of fostering positive patient interactions while managing potentially negative engagements.

Highest-signal resume keywords

Engagement Moderation ExperienceCommunity Dynamics UnderstandingConflict Resolution SkillsHIPAA KnowledgeClear Written And Verbal Communication

ATS Keywords

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Applicant Tracking System Keywords

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Soft Skills

Empathetic CommunicationAttention To Detail

Industry Keywords

Dental ServicesPatient-Facing Digital InteractionsEscalation ProtocolsDigital Environment ManagementPHI Knowledge

About the role

Key responsibilities & impact

Support our healthcare client in the dental services sector
Monitor and respond to patient-facing digital interactions across social and online channels
Ensure accurate, professional, and empathetic communication
Help maintain a safe, respectful, and informative digital environment for patients seeking dental care information and support
Ability to handle diverse and potentially negative engagements

Requirements

What you’ll need

Prior engagement moderation experience with a strong understanding of community dynamics, conflict resolution, and fostering positive interactions.
Proficient in understanding and implementing escalation protocols
Strong, Clear, and concise written and verbal communication skills with high attention to detail
Knowledge of the medical/dental field and HIPAA / PHI

Benefits

Comp & perks

A dedicated desktop or laptop computer running Windows 11 or later
At least 8 GB of RAM
A reliable, high-speed internet connection
A quiet, distraction-free workspace suitable for remote work
Willingness to install ModSquad security software and enable two-factor authentication (2FA) on both your computer and mobile device