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ModSquad

Customer Support Specialist

ModSquad

Join ModSquad as a customer support mod for top-tier brands. Flexible schedules and remote work available.

Posted 6/4/2026part-timeRemote • North Carolina • 🇺🇸 United StatesMid-LevelSeniorWebsite

About the role

Key responsibilities & impact
  • Assist and guide customers to the right answers
  • Solve concerns
  • Help customers optimize the best use of a client's product or services

Requirements

What you’ll need
  • Phones and Tickets Customer Support background
  • Customer service-oriented mods
  • Ability to follow a written workflow
  • Available weekdays and weekends
  • Friendly tone
  • Willingness to adjust for feedback and help the team

Benefits

Comp & perks
  • Flexible schedules
  • Work-from-home arrangement
  • Equal Opportunity Employer

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Soft Skills
customer service orientationproblem-solvingcommunicationteam collaborationadaptabilityfriendlinessworkflow adherencefeedback responsiveness