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Bilingual Customer Support, Chinese/English – Music Streaming
ModSquadCustomer Support Representative for a global music streaming platform fluent in Chinese and English. Assist customers through inbound messaging and troubleshoot technical issues in a remote setting.
About the role
Key responsibilities & impact- Respond to customer inquiries via inbound messages
- Assist customers in navigating the music streaming platform
- Troubleshoot technical issues
- Ensure customers have the best possible listening experience
Requirements
What you’ll need- Fluent in Chinese and English
- Technical troubleshooting skills
- Experience with inbound messaging
- Capable of handling multiple simultaneous chats
- Must have a dedicated laptop or desktop PC
- At least 8 GB of RAM
Benefits
Comp & perks- Daily, 9 AM - 10 PM production hours
- 40 hours per week required for orientation
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
technical troubleshootinginbound messaging8 GB RAM
Soft Skills
customer servicemultitasking