Customer Support Representative

PeopleJoy

Customer Support Representative at PeopleJoy guiding employees through education assistance programs. Providing support for loan forgiveness, tuition assistance, and refinancing.

Posted 7/16/2026full-timeRemote • Pennsylvania • 🇺🇸 United StatesMid-LevelSenior💰 $48,000 - $58,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong communication and organizational skills while effectively managing client inquiries and documentation. Exhibits empathy and teamwork in resolving borrower issues and collaborating with colleagues.

Highest-signal resume keywords

Strong Communication SkillsAttention To DetailOrganized And Process-DrivenAbility To Learn New Rules QuicklyTeam Player

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Soft Skills

EmpathyReliable Follow-Through

Tools & Technologies

CRMTicketing Systems

Industry Keywords

Client InquiriesBorrower NeedsNon-Technical IssuesWorkflowsDocumentation

About the role

Key responsibilities & impact

Respond to client inquiries via phone, email, chat, SMS, and ticketing systems
Resolve non-technical issues using approved workflows and scripts
Analyze borrower needs to determine next steps and required documentation
Collaborate with other CSRs to resolve complex cases
Accurately document all interactions in CRM and internal tools

Requirements

What you’ll need

Strong communication skills
Attention to detail
Organized and process-driven
Ability to learn new rules quickly
Empathy for borrowers in financial stress
Team player with a reliable follow-through

Benefits

Comp & perks

Medical
Dental
401(k) match
Short- and long-term disability
Life insurance