PeopleJoy

Customer Support

• Support clients and their employees with education assistance programs
• Respond to inquiries via phone, email, chat, and ticketing systems
• Collaborate with other CSRs to resolve complex cases
• Document all interactions in CRM and internal tools

Customer Support Representative

Sales Development Rep

• Targeted outbound outreach via phone, email, social media, and conferences
• Conducting first-call discovery to qualify prospects
• Reactivating stale or inactive leads
• Scheduling qualified meetings for sales closers
• Updating and maintaining our CRM (HubSpot)
• Building and executing outbound workflows using sales engagement tools

Customer Support Representative

Sales Development Representative