PeopleJoy

Account Executive

• Own revenue from qualified leads through successful implementation.
• Close high-quality employer partners who see PeopleJoy as a strategic workforce solution.
• Qualify inbound and SDR-sourced leads.
• Run structured discovery conversations.
• Build ROI-driven business cases.
• Lead tailored demos and executive presentations.
• Navigate HR, Benefits, Finance, and executive stakeholders.
• Own pricing and procurement discussions.
• Close new employer partnerships.
• Stay engaged through implementation to ensure successful launch.

Account Manager

• Be critical in designing and maintaining the operational system that turns existing customers into growing revenue assets
• Develop playbooks for activation, renewals, and internal expansion
• Maintain and analyze metrics related to sales funnel and client engagement
• Collaborate closely with Client Success and Account Management teams
• Be the CEO’s strategic partner, studying adoption/usage dynamics and renewal politics

Head of Account Management – Customer Success

Customer Support

• Support clients and their employees with education assistance programs
• Respond to inquiries via phone, email, chat, and ticketing systems
• Collaborate with other CSRs to resolve complex cases
• Document all interactions in CRM and internal tools

Customer Support Representative

Sales Development Rep

• Targeted outbound outreach via phone, email, social media, and conferences
• Conducting first-call discovery to qualify prospects
• Reactivating stale or inactive leads
• Scheduling qualified meetings for sales closers
• Updating and maintaining our CRM (HubSpot)
• Building and executing outbound workflows using sales engagement tools

Account Executive

Head of Account Management – Customer Success

Customer Support Representative

Sales Development Representative