Sales & Service Representative – Customer Care Center

PNC

. handle customer inquiries such as filing disputes, assisting with online banking questions, and other various tasks.

Posted 7/14/2026full-timeHome Location-PA • Pennsylvania • 🇺🇸 United StatesJunior💰 $33,750 - $67,500 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong customer service skills and the ability to effectively communicate and resolve inquiries while promoting products and services. Capable of managing multiple priorities and maintaining high levels of customer satisfaction.

Highest-signal resume keywords

Customer ServiceSales SupportEffective CommunicationsProblem SolvingRelationship Building

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Customer Experience ManagementFraud Detection and PreventionTechnical SupportProducts and Services KnowledgeDecision Making

Soft Skills

AccountabilityAttention to DetailResults-OrientedContinual Improvement ProcessCustomer Interactions

About the role

Key responsibilities & impact

handle customer inquiries such as filing disputes, assisting with online banking questions, and other various tasks.
expand the conversation by presenting products and services that will grow their relationship with PNC.
educate customers on best options for their individual situation.
Maintain high levels of customer satisfaction consistent with PNC's core values.
Performs customer service and sales support activities and initiatives.
Transitions service conversations to present sales opportunities.
Receives, investigates, and responds to customer service and sales inquiries regarding products, services and issues via all channels through which customers are served.
Resolves customer service inquiries and issues.

Requirements

What you’ll need

Successful candidates must demonstrate appropriate knowledge, skills, and abilities for a role.
Preferred Skills: Accountability, Continual Improvement Process, Customer Interactions, Customer Service, Decision Making, Relationship Building, Results-Oriented, Technical Support
Competencies: Accuracy and Attention to Detail, Customer Experience Management., Effective Communications, Fraud Detection and Prevention, Knowledge of a Specific Customer Support Function, Managing Multiple Priorities, Problem Solving, Products and Services, Selling., Tech Savvy
Typically requires 1+ years of related experience.
In lieu of a degree, a comparable combination of education, job specific certification(s), and experience (including military service) may be considered.

Benefits

Comp & perks

medical/prescription drug coverage (with a Health Savings Account feature)
dental and vision options
employee and spouse/child life insurance
short and long-term disability protection
401(k) with PNC match
pension and stock purchase plans
dependent care reimbursement account
back-up child/elder care
adoption, surrogacy, and doula reimbursement
educational assistance, including select programs fully paid
a robust wellness program with financial incentives
maternity and/or parental leave
up to 11 paid holidays each year
9 occasional absence days each year, unless otherwise required by law
between 15 to 25 vacation days each year, depending on career level; and years of service