Analyst

• Evaluate borrower's financial records, collateral and operational processes to help assess risk.
• Prepare reports of findings and provide recommendations that support sound credit decisions.
• Perform independent analysis on existing Borrower's collateral records and financial reports to determine / assess collateral values that secure loans and to identify and highlight areas of collateral weakness or deterioration.
• Evaluate accounting system controls, data integrity, managerial control oversight and borrowers accounting personnel.
• Prepare Field Examination reports and supporting workpapers that highlight germane findings and material variances found, conclusions reached, and related recommendations for improvement if necessary.
• Communicate and escalate significant exam findings, concerns, delays, or borrower limitations to lending and credit personnel.
• Confirm proper reporting of collateral on the Borrowing Base Certificates.

Field Exam Analyst – Business Credit

• Leads and reports on reviews and tests of software systems and products to verify compliance with applicable specifications and standards
• Establishes objectives for testing cycles and develops test scenarios for unit, process, function, integration and acceptance testing
• Leads the team in planning and estimating quality assurance support requirements for new products, new functions and new components
• Facilitates or leads training on quality tools and skills
• Executes corrective actions and addresses non-conformances

Quality Analyst Lead

• Serve as primary point of contact for borrowers
• Ensure clear communication and expectation setting throughout the loan process
• Work with internal or external service partners to resolve exceptions or maintain documentation
• Analyze documents and requests
• Strong negotiating skills to overcome customer objections
• Handle customer escalations and disputes
• Manage a pipeline of approximately 55 loan applications
• Collect required documentation, verify loan conditions, and coordinate closing appointments
• Respond to moderately complex to complex customer inquiries and issues via telephone
• Achieve performance metrics including booked unit goals, end-to-end cycle time, call monitoring scores, and NPS targets.

Loan Processing Analyst – MLO

Account Manager

• Handles relationship management activities with new and/or existing clients in a book of business to grow sales, revenue and market share with relevant sales goals
• Typically works with clients with basic levels of risk and complexity of needs
• Generally works with higher degree of supervision
• With direction, acquires and/or expands and retains client relationships to generate revenue and deepen share of wallet
• Handles the origination, financial analysis, negotiation and documentation of credit and non-credit products and services
• Manages risk/return and drives quality for new and/or existing clients
• Actively identifies and mitigates different types of risk, such as regulatory, reputational, operational and credit risks
• Focuses on client opportunities by providing ideas and insights based on an understanding of the client's needs and their financial well-being
• Focuses on increasing client engagement and loyalty
• Builds an effective network of internal and external relationships, such as community and industry relationships, to actively acquire new clients and/or expand existing clients and enhance the client experience
• Focuses on bringing entire bank to the client by presenting the full range of PNC's products and services
• Leverages reporting and sales tools to proactively identify and successfully convert sales opportunities
• Demonstrates ability to analyze, evaluate and mitigate credit risk by utilizing knowledge of credit fundamentals and internal credit policies

Relationship Manager I – Business Banking

Sales

• Drives sales activities for a specific product(s) or transaction(s).
• Manages and develops client relationships.
• Provides superior client experience.
• Works closely with relationship managers, investment bankers, traders and other internal service partners to develop, market and deliver capital markets solutions to our clients.
• Provides appropriate solutions based on in-depth assessment of client objectives and market conditions.
• Develops and maintains client and/or investor relationships.
• Coordinates the execution of key sales and marketing strategies, such as product structuring and product distribution to maximize sales and develop new business activity.
• Maintains current knowledge of industry and market developments, deal flow and regulatory requirements.
• Maintains compliance with policies and regulations.
• Provides coaching to other team members.

Capital Markets Director – Sales

• The Business Banking Virtual Relationship Manager is a regionally located, centrally focused sales position working within multiple markets.
• This individual utilizes strong virtual communication skills in lieu of in-person meetings to manage existing clients.
• This role is responsible for growing share of wallet with existing clients.
• Identifies customer needs to help them succeed financially by presenting the full range of PNC's products and services.
• Provides ideas and insights based on understanding of the client’s needs and their financial well-being while focusing on increasing client engagement and loyalty.
• Remotely develops and manages clients across multiple markets, aimed at growing sales, increasing revenue and deepening share of wallet in an effort to transition them to primary clients.
• Coordinates the implementation and documentation of non-credit products and services.
• Leverages knowledge of the industry and market to prioritize efforts.
• Manages the origination, financial analysis, negotiation and documentation of credit and non-credit products and services.
• Leverages reporting and sales tools to proactively identify and successfully convert sales opportunities.
• Collaborates with Virtual RM team to share best practices and opportunities.
• Leverages Small Business sales development partners to engage in effective client outreach.
• Utilizes technology to enhance client engagement and loyalty through multiple channels of communication.
• Effectively manages risk/return in accordance with PNC's risk profile and drives quality for existing clients.
• Actively identifies and mitigates different types of risk, such as regulatory, reputational, operational and credit risks.

Support Engineer

• Responsible for covenant monitoring and testing to safeguard the Lenders’ cashflow and collateral as prescribed by the related loan documents
• Reading and interpreting commercial real estate loan documents
• Analyzing financial statements
• Communicating with borrowers regarding financial test results and any further action required
• Performing quality control reviews on relevant testing that requires any action to be taken
• Applying specialty product knowledge to the day-to-day servicing of a portfolio of commercial real estate loans
• Supporting the day-to-day servicing of a portfolio of commercial real estate loans, ensuring compliance with loan document
• Reviewing and processing loan payments, escrows and reserve account disbursements
• Assisting in the preparation of periodic reporting including investor, internal and regulatory reports
• Performing covenant compliance testing
• Maintaining accurate and up-to-date loan servicing records in the servicing system
• Supporting the onboarding of new loans and the transition of paid-off or transferred loans
• Performing collection activities on delinquent accounts

Senior Loan Support Analyst – Reserve Administration

Affiliate Manager

• Provides solutions for IT and business management on applying technology to business opportunities
• Initiates, owns and drives the identification, evaluation, and direction of solutions that are cost effective and meet business requirements
• Serves as the central point of contact for business demand management, technology expenditures, client feedback & relationship management and the overall client experience with the technology organization
• Provides consulting services to communications to internal business groups on process improvement projects designed to support product strategies and revenue generation/cost reduction
• Analyzes and elicits client requirements, and transforms the requirements into functional/non-functional requirements

Business Technology Partner

QA Engineer

• Bring strategic direction to testing and act as a subject matter expert for both the quality discipline and a line of business domain(s)
• Lead the review of testing artifacts throughout the product life-cycle to ensure appropriate sign off and prioritization of testing work
• Including coordinating test strategy, scripting and defect resolution
• Ensuring early engagement with internal partners and proactive planning to ensure quality is a core area of focus early in the product lifecycle
• Take accountability for quality standards in the development, implementation and upkeep of test scripts and opportunities for automation of testing products
• Developing meaningful management metrics that help to gauge project health
• Identify trends and opportunities for continuous improvement in product release

Quality Assurance Lead – Automation, Selenium, Cucumber

Product Designer

• Design low- and high-fidelity wireframes, interactive prototypes, and UI.
• Create aesthetically pleasing, accessible, and responsive interfaces following brand guidelines.
• Work cross-functionally with product, engineering, and other design teams to align design solutions with business goals.
• Participate in and analyze usability tests to validate design decisions and iterate accordingly.
• Ensure designs meet financial industry regulations and accessibility standards (WCAG, ADA).

Experience Designer

Operations

• Supports a critical operational support service, process, capability or initiative within an operational unit and ensures performance and/or risk indicators are met
• Establishes and monitors process performance measurements and business impact
• Prepares performance statistics and reports for internal stakeholders and senior management
• Monitors the production workflow and assists team members with escalated process issues
• Independently identifies and resolves exceptions and serves as a point of escalation
• Monitors effectiveness and efficiency of production and/or process
• Determines and/or drives change and improvement efforts in production and/or processes
• Ensures the business adheres to policies, procedures and regulatory standards
• Independently resolves compliance issues and drives risk mitigation activities

Operations Advisor – Investor Reporting

• Handles relationship management activities with new and/or existing clients in a book of business to grow sales, revenue and market share with relevant sales goals.
• Typically works with clients with basic levels of risk and complexity of needs.
• Generally works with higher degree of supervision.
• With direction, acquires and/or expands and retains client relationships to generate revenue and deepen share of wallet.
• Handles the origination, financial analysis, negotiation and documentation of credit and non-credit products and services.
• Manages risk/return and drives quality for new and/or existing clients.
• Actively identifies and mitigates different types of risk, such as regulatory, reputational, operational and credit risks.
• Focuses on client opportunities by providing ideas and insights based on an understanding of the client's needs and their financial well-being.
• Focuses on increasing client engagement and loyalty.
• Builds an effective network of internal and external relationships, such as community and industry relationships, to actively acquire new clients and/or expand existing clients and enhance the client experience.
• Focuses on bringing entire bank to the client by presenting the full range of PNC's products and services.
• Leverages reporting and sales tools to proactively identify and successfully convert sales opportunities.
• As defined with the business, demonstrates ability to analyze, evaluate and mitigate credit risk by utilizing knowledge of credit fundamentals and internal credit policies.

Data Analyst

• Oversees the performance of analytics to develop and maintain fraud strategies
• Socializes and gains approval for broad fraud strategy changes
• Works closely with internal fraud partners, business partners and external vendors to ensure optimal strategic use of fraud tools
• Works with external vendors on fraud model development, performance monitoring and implementation
• Oversees the monitoring of fraud customer experience and fraud trends and develops countermeasures to address those trends
• Oversees reactive and proactive reporting and analytics around operational performance, fraud prevention and other business requests
• Provides fraud analysis to support decision making across the company
• Provides direction and sets priorities for the team
• Ensures fraud strategies balance customer experience, fraud/loss mitigation and operational expenses
• Provides effective leadership, education, coaching and consultation for business segments' fraud/loss policies, procedures, initiatives and programs

Fraud Strategy & Analytics Manager

Product Manager

• Serve as Product Owner for two engineering crews focused on CIAM platform support and infrastructure.
• Manage and prioritize backlogs, ensuring alignment with business objectives, technical needs, and organizational priorities.
• Attend and participate in daily stand ups, Agile ceremonies, and planning sessions.
• Partner closely with engineering teams to understand platform functionality, technical constraints, incident trends, vulnerabilities, and required upgrades.
• Oversee incident management, platform stability initiatives, and remediation efforts.
• Track progress toward objectives, prepare status updates, and present to leadership regularly.
• Collaborate with other Product Owners across the CIAM organization to ensure coordinated delivery.
• Engage with external vendors during weekly vendor calls, supporting joint technical initiatives and issue resolution.
• Support all internal PNC stakeholders and teams leveraging the CIAM platform.
• Ensure platform enhancements, patches, certificates, and upgrades are understood, prioritized, and executed effectively.

Product Owner II – Customer Identity and Access Management

• Sets relationship strategies and directs relationship management activities with new and/or existing clients to grow sales, revenue and market share.
• Typically works with clients with advanced levels of risk and complexity of needs.
• Works independently and may mentor other team members.
• Creates and drives strategy to acquire and/or expand and retain client relationships to generate revenue and deepen share of wallet.
• Responsible for the origination, financial analysis, negotiation, and documentation of credit and non credit products and services.
• Manages risk/return and drives quality for new and/or existing clients.
• Actively identifies and mitigates different types of risk (eg regulatory, reputational, operational, credit, etc).
• Focuses on client opportunities by providing ideas and insights based on an understanding of the client's needs and their financial well being.
• Drives client engagement and loyalty.
• Generates ideas and best practices within Relationship Management and may mentor others.
• Manages effective network of senior internal and external relationships (eg community, industry, etc) to actively acquire new clients and/or expand existing clients and enhance the client experience.
• Focuses on bringing entire bank to the client by presenting the full range of PNC's products and services.
• Leverages reporting and sales tools to proactively identify and successfully convert sales opportunities.
• As defined with the business, demonstrates ability to analyze, evaluate and mitigate credit risk for the most complex credit requests by utilizing knowledge of advanced credit fundamentals and internal credit policies.

Field Exam Analyst – Business Credit

Quality Analyst Lead

Loan Processing Analyst – MLO

Relationship Manager I – Business Banking

Capital Markets Director – Sales

Relationship Manager I – Business Banking

Senior Loan Support Analyst – Reserve Administration

Business Technology Partner

Quality Assurance Lead – Automation, Selenium, Cucumber

Experience Designer

Operations Advisor – Investor Reporting

Relationship Manager I – Business Banking

Fraud Strategy & Analytics Manager

Product Owner II – Customer Identity and Access Management

Commercial Banking Relationship Manager III – Dealer Floorplan