Program Manager

• Lead a cross functional program/project team to ensure the execution of organizational programs in support of corporate strategy
• Lead the highest complexity programs/projects requiring extensive planning, oversight, and communication across multiple segments, channels, or lines of business
• Manage the general and detailed planning stages of organizational programs
• Provide high-level oversight of projects within the program, ensuring deadlines, quality standards, and compliance expectations are met
• Deliver clear, concise program updates to heads of Technology and Line-of-Business leaders
• Facilitate executive communication and alignment to ensure consistent understanding and support across senior leadership
• Evaluate the implementation and effectiveness of the programs and recommends enhancements

Program Manager III

Backend Engineer

• Provides detailed technical design and development of software solutions using existing and emerging technology platforms
• Proposes & designs software solutions to address complex business needs
• Writes code, tests and deploys software
• Prepares technical and procedural documentation required for software
• Maintains and debugs software

Senior Software Engineer – Full Stack, Angular/Java/Microservices

Solutions Engineer

• Design comprehensive solution roadmaps that align with business strategies and adhere to established architecture standards and processes
• Analyze client requirements to develop system and software architectures that meet organizational objectives
• Collaborate with cross-functional teams and key stakeholders to deliver effective solutions
• Identify and resolve routine to moderately complex architectural challenges
• Assess potential risks and implement mitigation strategies
• Provide ongoing functional support and guidance on solution architecture updates
• Work closely with technology experts and business leaders to ensure successful outcomes

Solution Architect

Customer Support

• assist PNC's business customers
• field 50-60 inbound phone calls to provide first call resolution for client concerns
• technology support and general inquiries regarding business or consumer accounts
• support deposit, lending, and credit card products
• maintain high levels of customer satisfaction consistent with PNC's core values
• document customer interactions and complete service requests to minimize customer effort or additional action

Customer Service Representative – Business Banking

Consultant

• Support data provisioning and analytics in a fast-paced credit and market risk environment
• Leverage complex analytical tools to provide business and technical expertise
• Consulting to clients on tool and strategy implementation and monitoring
• Analyze results and make recommendations for key business partners and senior management
• Conceptualize, develop and continuously optimize analytical solutions for business leadership
• Summarize complex data clearly to deliver meaningful business insights

Senior Business Analytics Consultant

Operations

• Oversees operations workflow and assists team with executing complex transactions/processes
• Monitors and coordinates operations workflow and resolves escalated issues
• May process and/or reconcile transactions of moderate to high risk and financial value in accordance with established policies and procedures
• Partners internally to identify, resolve, and provide guidance regarding escalations
• May interact with external customers and third parties in completing transactions or resolving escalated issues
• Coaches team members and provides applicable training
• Leads team huddles/meetings and/or continuous improvement sessions
• Provides input on team member performance and development
• Provides consultation and advice to internal and external customers
• Reviews existing processes and drives improvements/implementation
• Updates standard operating procedures
• Participates in and serves as subject matter resource for projects
• Reviews transactions and related documents to verify completeness, accuracy, conformance to established service levels and compliance with applicable policies and procedures
• Participates in risk mitigation activities
• Verifies completeness and accuracy of procedures.

Senior Operations Work Lead – PNC Wealth Management

• Take full accountability and ownership of assigned workflows, deliverables, and performance outcomes.
• Lead daily work distribution, ensuring tasks are prioritized and completed within established service levels.
• Provide clear, confident communication to team members, leadership, and cross functional partners.
• Make effective, timely decisions using sound judgment and analytical reasoning.
• Support team success with a coaching mindset, offering guidance, feedback, and skill development.
• Collaborate across teams to resolve issues, escalate concerns appropriately, and influence positive outcomes.
• Identify workflow gaps and contribute to continuous process improvement initiatives.
• Maintain adaptability and resilience in response to shifting priorities, deadlines, and business needs.
• Monitor work progress and assist with analytics, reporting, and operational insights as needed.

Senior Operations Work Lead – Centralized Booking

Security Engineer

• Administer and maintain RACF security profiles, groups, and user IDs across multiple LPARs.
• Utilize IBM zSecure suite for auditing, reporting, and automation of RACF administration tasks.
• Analyze and implement security controls to meet internal policies and external regulatory requirements (e.g., SOX, HIPAA, PCI).
• Perform regular security reviews, access recertifications, and vulnerability assessments.
• Develop and maintain RACF and zSecure documentation, including procedures, standards, and training materials.
• Collaborate with internal teams to support application onboarding and access provisioning.
• Respond to security incidents and provide forensic analysis.
• Participate in audits and provide evidence of compliance with security controls.
• Mentor junior security analysts and provide technical leadership in RACF and zSecure best practices.
• Drive automation and efficiency in RACF administration.
• Execute plan on RACF integration with Oracle Identity Manager (OIM)

Security Specialist – Mainframe Security, OIM

Product Manager

• Enhance Acquisitions marketing strategy with customer targeting and placement tracking
• Create marketing test and learn plan in partnership with the Marketing Team
• Monitor financial and performance metrics for acquisitions channel success
• Be a subject matter expert on Credit Card functionality and processes
• Drives business and financial results through the selection, design, development and promotion of new and existing products or experiences utilizing traditional and emerging capabilities in technology, operations, and data analytics
• Uses knowledge of emerging technologies to deliver products to customers through all applicable channels
• Prioritizes and makes decisions regarding product recommendations
• Develops business case, business plan and roll-out of specific products or experiences
• Monitors the marketplace to assess product, technology, and market trends to identify a market need or opportunity
• Recommends new products or enhancements to existing products or experiences and develops and designs innovative features
• Manages the development, production, roll-out, pricing or promotion of specific products, and recognizes, anticipates and resolves operational and process problems that arise
• Partners with key stakeholders including sales, marketing, digital channel delivery, and other internal service partners
• Participates in client-facing and external stakeholder activities to ensure all product offerings or experiences meet strategic goals
• Develops product-specific marketing initiatives
• Supports risk management, compliance and audit needs as part of the first line of defense

Senior Product Manager – Credit Card Acquisitions

Full-stack Engineer

• Creates and leads the technical design and development of software solutions.
• Proposes & designs software solutions to address complex business needs.
• Prepares technical and procedural documentation required.
• Facilitates complex problem resolution.
• Provides technical guidance and support to colleagues.
• Reviews coding, testing, and documentation of software.
• Applies modern principles, methodologies and tools to advance business initiatives and capabilities.

Lead Software Engineer – ETL, Regulatory Risk & Compliance

Support Engineer

• Assist in servicing CMBS loans by identifying and contacting authorized party to complete Borrower Admin registration for CRE Insight access
• Processing borrower requests via phone, email, and CRE Insight portal
• Researching and processing incoming and aged funds
• Monitoring delinquencies and performing collection activities
• Reviewing and processing borrower requested late charge waivers
• Completing address changes, audit confirmations, and rate caps reviews
• Communicating and collaborating with Functional Departments to aid borrowers with any potential questions or issues that may arise
• Supports the day-to-day servicing of a portfolio of commercial real estate loans, ensuring compliance with loan document, accurate processing of transactions and timely reporting to stakeholders
• Analyze and interpret complex loan agreements to accurately apply loan terms in loan servicing activities
• Resolves non-compliant issues through written and verbal communication with both internal and external parties
• May review and process loan payments, escrows and reserve account disbursements
• May assist in the preparation of periodic reporting including investor, internal and regulatory reports
• May perform covenant compliance testing
• Must maintain accurate and up-to-date loan servicing records in the servicing system
• May support the onboarding of new loans and the transition of paid-off or transferred loans
• May support tax and insurance administration
• May perform collection activities on delinquent accounts
• May have funds disbursement authority
• Reviews reports to identify exceptions, ensure quality and contribute to risk mitigation efforts

Loan Support Analyst – CMBS Servicing

• Manage and develop a team of front line commercial lending operations employees.
• Oversee daily processing, administration, and servicing of a diverse commercial lending portfolio, including:
• o Participant/Participation transactions
• o Agented/syndicated loans
• o Direct deals
• Ensure accuracy and timeliness of loan settlements, cash flows, rate changes, fee processing, and lifecycle servicing activities.
• Interpret and apply loan documentation, credit agreements, amendments, and notices.
• Monitor operational performance metrics and implement process improvements.
• Partners with internal groups such as credit, portfolio management, compliance, and risk to support operational excellence.
• Ensure adherence to internal controls, audit requirements, and regulatory guidelines.
• Resolve complex loan servicing issues and escalations.

Operations Manager II – Agency Servicing

Administration

• Assist in overseeing and enabling success of development teams in adoption of strategic risk mitigating and/or optimization initiatives.
• Document existing process/procedures and identify opportunities for improvement.
• Communicate effectively with peers, President CIO development teams, and all levels of leaderships.
• Independently engage with application teams and leadership to monitor and track status of planned deliverables.
• Supports one or more line of business initiatives to understand, analyze, develop and implement key line of business solutions that will drive business objectives.
• Demonstrates commitment to quality by delivering customer focus and appropriate risk management practices to customers and/or internal partners.
• Understands the business problem, identifies complex issues and prepares and executes a planned approach for one or more line of business initiatives.
• Defines and obtains data collection, research and reporting activities for assigned line of business initiatives.
• Conducts research, analyzes and recommends solutions for key initiatives.
• Works with key decision makers to ensure cross-business and cross-functional alignment and synergy.
• Serves as subject matter resource and advocate that understands and implements best practices and learning plans to meet business objectives.

Senior Business Experience Planning & Administration Specialist – Performance Management

• Creates and leads the technical design and development of software solutions.
• Proposes & designs software solutions to address complex business needs.
• Prepares technical and procedural documentation required.
• Facilitates complex problem resolution.
• Provides technical guidance and support to colleagues.
• Reviews coding, testing, and documentation of software.
• Applies modern principles, methodologies, and tools to advance business initiatives and capabilities.
• Managing Risk - Assessing and effectively managing all of the risks associated with their business objectives and activities.

Lead Software Engineer, Java/Spring/Microservices

• Owns the vision and the definition of the product
• Serves as the voice of the customer
• Provides guidance to concentrate the Scrum Team(s) effort on correct priorities based on business value
• Defines and conveys the vision to the team(s) in order to address client requirements to meet business objectives
• Accountable for the creation of and the integrity of the product backlog
• Prioritizes and leads grooming of the product backlog
• Works in partnership with the Scrum Master(s) to ensure items are worked on in accordance with the product backlog
• Serves as the primary point of contact for questions from the team(s)
• Accepts delivery of working product from the Scrum Teams(s)
• Reviews and validates Scrum Team(s) working product
• Socializes the delivery of business value and outcomes of the iteration to various stakeholders