Customer Support Representative

ANDX

Customer Support Representative for assisting customers with account management and service needs. Working remotely with occasional in-office scheduling for training and skill development.

Posted 7/22/2026full-timeDoylestown • Pennsylvania • 🇺🇸 United StatesMid-LevelSenior💰 $18 per hourWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates strong customer service capabilities, including effective communication, problem-solving, and relationship-building skills. Proficient in managing customer accounts and utilizing customer management systems to enhance service delivery.

Highest-signal resume keywords

Customer Service ExperienceCommunication SkillsCustomer Management SystemsOrganizational SkillsConflict Resolution Skills

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Customer Account ManagementBilling SupportService UpdatesContract RenewalsRecord Maintenance

Soft Skills

Relationship BuildingAttention to DetailMultitaskingProblem SolvingSelf-Motivation

Certifications & Qualifications

High School DiplomaPost-Secondary Education

Industry Keywords

Call CenterHigh-Volume Customer SupportCustomer RetentionService AgreementsAdministrative Tasks

About the role

Key responsibilities & impact

Deliver exceptional customer service and support through phone, email, and other communication channels.
Manage customer accounts, including billing support, service updates, and contract renewals.
Schedule service appointments and coordinate work orders with internal departments.
Explain service agreements, pricing options, and billing information to customers.
Support customer retention efforts by resolving concerns and identifying customer-focused solutions.
Maintain accurate records and document customer interactions.
Escalate complex issues when appropriate and complete administrative tasks as needed.

Requirements

What you’ll need

Previous customer service experience, preferably in a call center or high-volume customer support environment.
High School Diploma or equivalent required; post-secondary education preferred.
Strong communication, customer service, and relationship-building skills.
Proficiency with computers and customer management systems.
Excellent organizational skills with strong attention to detail.
Ability to multitask, solve problems, and adapt in a fast-paced environment.
Strong negotiation and conflict-resolution skills.
Self-motivated, dependable, and able to work independently in a remote environment.
Positive attitude and a genuine passion for helping customers.

Benefits

Comp & perks

Fully remote work environment, with occasional in-office scheduling.
Monthly incentive program with uncapped earning potential.
Paid training and comprehensive onboarding program.
Company-provided technology hardware and software for remote work.
Comprehensive health benefits package.
401(k) with a guaranteed 3% company contribution.
Paid time off.
Ongoing coaching, support, and professional development opportunities.