ANDX

Customer Support

• Deliver exceptional customer service and support through phone, email, and other communication channels.
• Manage customer accounts, including billing support, service updates, and contract renewals.
• Schedule service appointments and coordinate work orders with internal departments.
• Explain service agreements, pricing options, and billing information to customers.
• Support customer retention efforts by resolving concerns and identifying customer-focused solutions.
• Maintain accurate records and document customer interactions.
• Escalate complex issues when appropriate and complete administrative tasks as needed.

Customer Support Representative

Account Executive

• Convert warm inbound leads into new customers through consultative selling techniques.
• Follow up with prospective customers who have requested information or expressed interest in our services.
• Conduct outbound calls to existing customers regarding renewals, contract extensions, and retention opportunities.
• Consistently meet or exceed monthly sales goals and performance metrics.
• Deliver exceptional customer experiences during every interaction.
• Participate in ongoing coaching and training programs.

Inside Sales Representative

• Handling a large volume of calls.
• Conducting telephone screening on a variety of both inbound/outbound calls.
• Engaging in positive interactions to effectively meet the needs of customers.

Customer Support Representative

Inside Sales Representative

Customer Service Representative