Customer Service Representative, Liner

Summit Global Health

Customer Service Representative coordinating shipments and resolving issues in marine services. Delivering exceptional service to maintain customer satisfaction and facilitate logistics operations.

Posted 7/16/2026full-timePhiladelphia • Pennsylvania • 🇺🇸 United StatesJuniorMid-Level💰 $23 per hourWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in shipping coordination, documentation preparation, and customer service within the logistics and freight industries. Proficient in managing communications with brokers and ensuring compliance with shipping procedures.

Highest-signal resume keywords

Customer Service ExperienceShipping/Container Liner KnowledgeMicrosoft Office ProficiencyMaritime Transportation EducationPort Agency Experience

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Shipping CoordinationDocumentation PreparationWharfage Statement PreparationExport Manifest PreparationDiscrepancy Troubleshooting

Soft Skills

Problem SolvingCommunicationCustomer Satisfaction Focus

Tools & Technologies

Microsoft WordMicrosoft ExcelMicrosoft PowerPointMicrosoft SharePointMicrosoft Outlook

Certifications & Qualifications

High School DiplomaGED Equivalent

Industry Keywords

LogisticsFreightContainer ShippingMarine AgencyCustoms Clearance

About the role

Key responsibilities & impact

Responsible for ensuring smooth coordination of shipments and documentation.
Resolving issues promptly and delivering exceptional service to maintain customer satisfaction.
Prepare wharfage statements and reconcile payments.
Maintain communication with brokers and principals regarding vessel arrivals and customs clearance.
Troubleshoot discrepancies and ensure compliance with procedures.
Prepare export manifests and shipping documentation.

Requirements

What you’ll need

Minimum 2–4 years of customer service experience, preferably in container, shipping, logistics, or freight industries.
High School diploma or GED equivalent required.
Associate degree in Maritime Transportation or related major in a public or accredited private academic institution preferred.
Proficiency with Microsoft Word, Excel, PowerPoint, SharePoint, and Outlook.
Shipping/container liner experience or knowledge.
Prior port agency (shipping services) experience with exposure to various commodities preferred but not required.
Prior experience in marine agency field desired, but not required.
Transitioning military personnel and veterans are encouraged to apply.
Eligibility to work in the US.
Experience working within complex international organizations.

Benefits

Comp & perks

Generous time off and paid holidays
Employee Assistance Program (EAP)
Performance and Recognition – You are rewarded for achieving success by merit increases and reaching milestones.
Career growth and opportunities for promotions.
Health and financial benefits.
Tuition assistance.
Employee resource groups.
Collaborative workspaces.
Various events throughout the year.
Flexibility to support a better work-life balance.