Summit Global Health

Customer Support

• The Operations Support Specialist (OSS) will provide support for operational matters under the direction of the Operations Manager and Americas Accounting Manager.
• Assisting with data management, invoice collection/processing, general accounting matters.
• Communicating with respective vendors/service providers and smooth coordination with internal departments in an accurate, professional, and timely manner.
• Plays a critical role in delivering safe, efficient, and customer-focused operations in compliance with maritime regulations and company standards.
• Will exercise discretion and independent judgment with respect to operational matters of significance to the business and our customers.

Operations Support Specialist

Operations

• Deliver a positive customer experience at every opportunity to both internal and external stakeholders while ensuring compliance with regulatory and principal requirements.
• Work proactively to maximize the customer experience.
• Establish and maintain formal relationships with principals, relevant government departments and agencies, local authorities, and service providers to exchange information and perspectives and ensure the company provides the appropriate range and quality of services.
• Prepare a daily prospects/operational report for each assigned vessel and submit the report to all stakeholders, including but not limited to the ship’s master, the principal’s operations staff, and other interested or affected parties associated with the port call.
• Ensure strict compliance with all relevant safety, quality, and environmental procedures in accordance with Inchcape’s Quality Management System and Inchcape Health, Safety & Environment policies and procedures to deliver the highest service quality to customers.

Operations Representative – ROC Operator

Customer Success Manager

• Supporting the CRM and Analyst Manager in driving performance of a global, complex, integrated sales team.
• Contribute to building the sales excellence program as the platform for year on year revenue growth.
• CRM Administration Subject Matter Expert for Salesforce as the Sales collaboration platform.
• Drive adoption of Salesforce as the primary sales tool within Inchcape.
• Provide Application level fault diagnosis and resolution.
• Identify opportunities for Sales Productivity improvements.
• Deliver Salesforce Readiness and create supporting documentation.
• Support a data driven sales platform to drive a self-service culture.
• Regular and comprehensive two-way communications across Commercial, Finance, Operations and other Inchcape business groups.

CRM Administrator

Procurement

• Manage the procurement and sourcing activities for the growing Procurement Services sector
• Support and implement the Procurement Services strategy for the region
• Execute operational purchasing activities
• Ensure on time deliveries and maintaining a compliant vendor network
• Work closely with Offshore, Logistics teams, Head of Procurement Services, and APAC team
• Lead sourcing and manage operational procurement and purchasing activities
• Ensure competitive vendor rates
• Provide stakeholders with relevant vendor pricing information for global and local commercial tenders
• Ensure assigned objectives and KPI’s are achieved
• Drive innovation to facilitate efficiencies
• Liaise with internal and external stakeholders
• Assist in invoices checking / Goods receipt & administrative duties
• Ensure procurement compliance throughout the organisation and global supply chain
• Ensure consistent and effective supply chain risk management across the region
• Educate vendors on the Inchcape business and the Company’s requirements, policies and terms and conditions

Operations Support Specialist

Operations Representative – ROC Operator

CRM Administrator

Senior Purchasing Executive