Summit Global Health

Customer Support

• Responsible for ensuring smooth coordination of shipments and documentation.
• Resolving issues promptly and delivering exceptional service to maintain customer satisfaction.
• Prepare wharfage statements and reconcile payments.
• Maintain communication with brokers and principals regarding vessel arrivals and customs clearance.
• Troubleshoot discrepancies and ensure compliance with procedures.
• Prepare export manifests and shipping documentation.

Customer Service Representative, Liner

Business Analyst

• Own and be accountable for all business analysis activities and outcomes within the team.
• Conduct discovery sessions and workshops with stakeholders to elicit and validate business needs.
• Facilitate playback and validation workshops – with business users and other product teams alike - to confirm understanding and alignment on deliverables.
• Apply a range of business analysis techniques to elicit, elaborate, and manage business, product, and system-level requirements.
• Perform functional decomposition to translate business needs into Epics and User Stories.
• Produce and maintain structured documentation, including: Business Requirements Functional & Non-Functional Requirements Interface/Integration Requirements Transition Requirements Document current (AS-IS) and future (TO-BE) business processes using process maps and detailed narratives.
• Identify pain points, business goals, benefits, and expected outcomes.
• Conduct gap and impact analysis to assess change implications.
• Analyse and document data flow requirements across systems, including transitions and transformations.
• Document user flows from a goal-oriented perspective, detailing step-by-step system interactions understandable by all stakeholders.
• Collaborate with developers and technical teams to ensure business needs are accurately translated into technical designs.
• Maintain requirements traceability throughout the project lifecycle.
• Assist in resolving complex production issues and support solution implementation.
• Support key functional and integration testing activities.
• Validate deliverables against requirements and assist in defect triage and resolution.
• Prepare SOPs and training/user guides for new features and functionalities.
• Deliver user training and support change implementation across impacted teams.
• Contribute to the growth and standardization of the Business Analysis practice
• Provide insights and suggestions to improve business processes and digital solutions based on deep domain understanding.
• Assist in identifying, managing, and tracking risks and issues throughout the project lifecycle.

Senior Business Analyst

Operations

• Responsible for overseeing Service Delivery Excellence to our Principals
• Serve as the subject matter expert for operational matters and for support within the Region
• Create opportunities for operational improvement, finding the strengths of team members and sharing best practices
• Ensure service delivery is provided to the highest standard by coaching Operations Representatives on customer service, problem solving and being proactive
• Maintain a positive and collaborative culture
• Establish and maintain relationships with government departments and agencies, local authorities and stakeholders
• Act on escalated matters that require an immediate response and engage in conversation with customers to address any issues or concerns
• Advise Local Authorities on vessel details and liaise with Vessel Master and Principal Operator daily
• Monitor and manage vessel activities to efficiently schedule Operations Representatives’ work activities
• Participate in recruiting activities to identify and evaluate candidates for promotion and hire as needed
• Review and report vendor performance on a periodic basis
• Ensure that all work is done meeting compliance and QHSSE standards

Operations Manager

Planner

• The Vessel Planner is responsible for developing and maintaining appropriate business relationships with service providers, respective port authorities, customers, regulatory bodies, and other business units
• Primarily responsible for oversight of vessel scheduling and operations services
• Responsible for cost minimization and evaluation related to vessel scheduling
• Ensure ships agency services are rendered to all customers at an excellent level
• Maintain a smooth, quick turnaround of vessels, advising local authorities on vessel details keeping all relevant parties informed while meeting all KPI’s
• Establish and maintain relationships with government departments and agencies, local authorities and stakeholders
• Act on escalated matters that require an immediate response and engage in conversation with customers to address any issues or concerns
• Continually seek new methods to reduce operational costs and find efficiencies for the port office to enhance service delivery
• Prepare Pre-arrival Documentation and Visitor/Vendor List for Vessel/Terminal
• Coordinate Sailing Arrangements and Create Vessel Attendance Report & Other Documents
• Monitoring and managing vessel activities to efficiently schedule work activities

Vessel Planner

• Monitor and respond to daily emails, ensuring timely follow-up and effective communication.
• Prepare Proforma Disbursement Accounts (DAs) accurately and efficiently.
• Liaise with vessels, port authorities, and other stakeholders to coordinate port calls and operational requirements.
• Prepare and submit documentation for Port and Customs authorities, attending their offices when required to ensure vessel clearance.
• Coordinate crew changes and manage a range of vessel husbandry services.
• Liaise with vendors and suppliers to arrange the timely provision of goods and services to vessels.
• Deliver Cash to Master (CTM) to vessels in line with company procedures.
• Visit vessels at Piraeus and Eleusis ports as required to provide operational support and assistance.
• Provide general support to the operations team to ensure the smooth running of daily agency activities.

Operations Assistant

Account Executive

• Process customer payments: Apply payments received through electronic transfers, checks, and other methods to the correct customer accounts and invoices.
• Reconcile accounts: Perform daily, weekly, and monthly reconciliations to ensure all cash receipts are accounted for and match bank statements.
• Investigate and resolve discrepancies: Research and resolve issues like unapplied cash, short payments, and overpayments.
• Generate reports: Create and distribute reports on cash application, account status, and outstanding balances for management and other stakeholders.
• Assist with audits: Provide necessary data and documentation to internal and external auditors.
• Handle adjustments: Process adjustments for cash in advance, discounts, and other related entries.
• Maintain documentation: Update and maintain AR cash application procedures and other relevant documentation.
• Collaborate with teams: Work with other departments, banks, and customers to resolve payment issues and improve the auto-cash application process.

Account Receivable Executive

General

• Provide logistics service to our Principals to ensure the safe and smooth turnaround of all appointed vessels
• Manage vessel requirements, procurement of relevant vendor services, and undertake vessel boarding as required
• Deliver safe, efficient, and customer-focused operations in compliance with maritime regulations and company standards
• Assist Inchcape in the running and servicing of Inchcape’s 24-hours-a-day, 7-days-a-week on-call services commitments to its Principals

Boarding Agent, Maritime Ship Agent

• Providing logistics service to our Principals to ensure the safe and smooth turnaround of vessels
• Managing vessel requirements and procurement of relevant vendor services
• Undertaking vessel boarding as required
• Delivering safe, efficient, and customer-focused operations in compliance with maritime regulations and company standards
• Performing office and non-manual work assisting Inchcape in the running and servicing of its on-call services commitments to its Principals

• Conduct marine, cargo, and bunker surveys
• Manage client communication and deliver timely reports
• Support company services while maintaining impartial, professional standards
• Carry out bunker related jobs operational planning / client concerns resolution
• Communicate professionally with clients and third parties, issue preliminary and final reports
• Ensure compliance with corporate ethics, HSSE policies, and all regulatory requirements
• Foster a spirit of professional excellence, teamwork and prioritisation

Assistant Surveyor

Accounts Receivable

• Collect customer payments in accordance with payment due dates
• Reviews and prioritizes open accounts for collection efforts
• Solves cash applications and Evaluated Receipt Settlement mode of ordering and payment
• Making outbound collection calls in a professional manner while keeping and improving customer relations
• Initiate contact, via phone and/or e-mail, with a portfolio of customer accounts using to determine the reason for past due accounts receivable
• Based on customer responses, recommend, and implement action plans for resolving delinquent transactions
• Reconciliation of assigned accounts to ensure that payments and credit memos are properly applied
• When necessary, escalate collection problems to Management and/or Sales Team to assist in collection/resolution process
• Approve and authorize release of orders according to credit line and payment history within established guidelines
• Communicate the status of the assigned portfolio and/or specific accounts to Management and/or Sales Team
• Work on special projects, e.g., account clean up, as needed
• Identify issues attributing to account delinquency and discuss them with management
• Review and monitor assigned accounts and all applicable collection reports
• Provide timely follow-up on payment arrangements
• Process Payments & Refunds as applicable
• Resolve billing and customer credit issues
• Update account status records and collections effort
• Report on collection activity and accounts receivable status
• Mail correspondence to customers to encourage payment of delinquent accounts

Accounts Receivable Specialist

• The Operations Support Specialist (OSS) will provide support for operational matters under the direction of the Operations Manager and Americas Accounting Manager.
• Assisting with data management, invoice collection/processing, general accounting matters.
• Communicating with respective vendors/service providers and smooth coordination with internal departments in an accurate, professional, and timely manner.
• Plays a critical role in delivering safe, efficient, and customer-focused operations in compliance with maritime regulations and company standards.
• Will exercise discretion and independent judgment with respect to operational matters of significance to the business and our customers.