Summit Global Health

Analyst

• Provide financial analysis and reporting to support strategic review, while developing budgeting, and forecasting tools for streams and regions.
• Assist in preparing strategic review and related materials.
• Gather and analyze data to support strategic review.
• Develop and maintain detailed company forecast and financial models.
• Ad hoc valuation models and data analysis for decision making and acquisition transactions for the wider group.
• Prepare board and executive management packs with insights on financial activity and strategic initiatives.
• Analyze company performance and integrate results into corporate reporting.
• Propose, develop and implement new performance KPI’s - understanding the key drivers of the business both current and proposed to facilitate growth of the business.
• Drive process improvements to streamline related activities.
• Partner with senior leadership and cross-functional teams to provide alignment across the business.

Senior Analyst – FTC

Manager

• The Liner Manager shall be primarily responsible for managing, directing, and controlling of all Export/Import activities of the Liner Department
• Establishes and maintains effective formal and informal links with major customers, relevant government departments and agencies, local authorities, key-decision-makers, and other stakeholders
• Ensure the effective achievement of departmental goal of Liner Services through the leadership of these teams
• Grows the business through sales involvement and identifying and developing new opportunities
• Maximizes operational effectiveness by supervising the receipt, distribution, opening, maintenance, and closure of all job files
• Monthly preparation & submission of Operational report to the Marine Services Manager

Liner Manager

General Counsel

• Act as the legal Subject Matter Expert (SME) for complex contracts, special projects, and complex BAU matters, including legal claim resolution and AR disputes
• Provide high-level legal support to the Group General Counsel on complex and sensitive matters
• Independently research, analyse, and summarise complex legal issues and provide practical, commercially focused advice
• Work directly and autonomously with the Senior Leadership Team (SLT) and other key internal and external stakeholders
• Support and manage complex legal matters from issue identification through to resolution
• Potential to undertake Company Secretary activities and provide management oversight of legal processes and workflows.

Senior Legal Counsel

• Provides Tiers I, II, and III level customer support managing customer expectations in a satisfactory and consistent manner.
• Using various productivity tools and a disciplined approach to problem/fault diagnosis, help create a first-class support response environment such that customer needs are met, and their own productivity is enhanced.
• Receives customer queries via telephone, ITSM, and email, suitably categorize and log within service desk system.
• Provides Regional Service Desk / Helpdesk administrator functions to resolve Tier I and where appropriate Tier II service calls, ensuring closure and keeping the customer abreast of progress throughout.
• Where necessary escalate to the appropriate authority, ensuring closure, and keeping the customer abreast of progress throughout.
• Ensures hardware standards are met according to SOP (Standard Operation Procedure).
• Meets all Service Level Agreement (SLA) targets, taking proactive action where improvements can be made.
• Maintains process and procedure documentation.
• Manages assets/inventory in our service desk system, Active Directory, and Intune.
• Physically setup workstations for local office staff and collect and store equipment when not in use.
• Flexibility to participate in departmental 24x7 rotating after-hours support rotation.
• Be an active team member supporting the Americas region, while providing local and remote customer service.
• Responsible for creating documentation, and SOP.
• Working together with other team members to maintain the IT inventory accurate across the regions.
• Responsible to deal directly with local vendors to work in quotations based on Inchcape standards.
• Management of contracts directly with local vendors.
• Leading projects like new offices, network replacement hardware, and others.
• Licenses management, to ensure that we are using only what’s necessary.
• Follow up and revision of the ticket queue to ensure that our customers are receiving the proper feedback, and tickets aren’t breaching the SLA.

IT Service Desk Analyst

Operations

• Responsible for determining berth availability, local port conditions, and terminal orders and requirements.
• Provide ships captains and Principals with pre-arrival lists of requirements for port entry.
• Contact local pilots to obtain services for assigned vessels.
• Assist with ships’ crew lodgings, travel, and transportation arrangements for Principals.
• Assist Principals with obtaining various services needed by vessels while in port.
• Perform ship boarding duties upon arrival and at departure of assigned vessels, collecting required documentation.
• Prepare and ensure the accuracy of pre-arrival documentation and visitor/vendor lists for vessels.

Boarding Agent, Maritime Ship Agent – Senior Operations Representative

• Ensure consistent and efficient execution of hub services for assigned clients across all regions.
• Act as the operational partner for clients, managing escalations, monitoring service KPIs.
• Ensure seamless coordination across regional and functional teams.
• Work with onboarding to ensure correct system setup & mapping of processes.
• Coordinate with internal teams (IT, hub teams and senior management) to ensure timely resolution and transparent communication.
• Track service delivery KPIs, SLAs, and operational metrics; proactively identify gaps and implement corrective measures.

Hub Operational Excellence Executive

Customer Support

• Oversee daily container inventory variation
• Plan for empty reposition and maintain inventory level
• Update daily container movements in the local system
• Track loading and discharge movements per vessel
• Attend joint surveys with clients on damaged containers
• Generate accurate and timely invoices
• Correspond with customers regarding detention and billing questions
• Maintain up to date records related to customer notifications
• Communicate with customers regarding invoice discrepancies

Equipment Control, Customer Service Representative

Data Analyst

• Entering Global Port, Terminal & Berth information from source documents within allotted time limits
• Compiling, verifying accuracy and sorting information collected from the network
• Understanding, interpreting, and capturing data from global network
• Compile data for queries for information and access relevant files
• Creating reports & maintain tracking sheet based on their allotted tasks
• Collecting data from various sources including Local agents, published documents, Port websites and any other available open sources
• Analyzing the information, Vetting the data and add/update the business intelligence system
• Act as the key point of contact and person responsible for assigned clients for providing the information requested
• Updating the vessel port call (vessel calls in ports) in the system populated by AIS
• Prepare periodic reports for clients and internal stake holders
• Collecting and updating shipping market news, trends, key events etc. from both internal and external sources
• Providing the stake holders with reports and vital trends to help the commercial team and external customers with making business decisions

QA Engineer

• Oversees the entire software quality lifecycle, managing the QA team to develop and execute test strategies.
• Develop and oversee the implementation of test strategies for functional, integration, system and end to end testing across various platforms.
• Define, Implement and enforce quality standards, policies and procedures.
• Work closely with development, product and other stakeholders to ensure quality is integrated throughout the product lifecycle.
• Help identify and mitigate quality related risks and ensure products comply with relevant laws, regulations and company standards.
• Define, track and report on key quality metrics and provide actionable insights to leadership.
• Enforce defect management procedures and oversee the root cause analysis and resolution of identified issues.