Operations Manager

Summit Global Health

Operations Manager overseeing Service Delivery Excellence to principals in maritime services. Responsible for coaching Operations Representatives and liaising with local authorities.

Posted 7/8/2026full-timeHouston • Texas • 🇺🇸 United StatesJuniorMid-LevelWebsite

About the role

Key responsibilities & impact

Responsible for overseeing Service Delivery Excellence to our Principals
Serve as the subject matter expert for operational matters and for support within the Region
Create opportunities for operational improvement, finding the strengths of team members and sharing best practices
Ensure service delivery is provided to the highest standard by coaching Operations Representatives on customer service, problem solving and being proactive
Maintain a positive and collaborative culture
Establish and maintain relationships with government departments and agencies, local authorities and stakeholders
Act on escalated matters that require an immediate response and engage in conversation with customers to address any issues or concerns
Advise Local Authorities on vessel details and liaise with Vessel Master and Principal Operator daily
Monitor and manage vessel activities to efficiently schedule Operations Representatives’ work activities
Participate in recruiting activities to identify and evaluate candidates for promotion and hire as needed
Review and report vendor performance on a periodic basis
Ensure that all work is done meeting compliance and QHSSE standards

Requirements

What you’ll need

Bachelor's degree in Maritime or Business Administration or a related major from a public or accredited private academic institution desired
2-4 years’ experience in general maritime industry (mostly vessel operations) with exposure to various commodities and vessel types utilized in the port of employment
Must be Subject Matter Expert on Port Operations
Must have knowledge of shipping documentation i.e. Bill of Lading
Must have knowledge of local maritime laws, rules & regulations of US Gulf coast region
Must be able to obtain a TWIC card
Must have dependable transportation and possess a valid license
Expertise in international, federal, state and/or local laws, rules and regulations for operations and security (USA & IMO)
Strong knowledge about the local market, competitor and industry trends
Demonstrated results – performance, leadership and organizational wise
Ability to leverage internal and external relationships to expand business opportunities
Strong verbal and written communication skills in order to communicate with a multinational network
Strong business partner and relationship building capabilities across a diverse international group
Ability to board vessels via gangway and/or pilot ladder alongside berth and over open water
Climbing, ascending, descending ladders, stairs, ramps using feet and legs and/or hands and arms
Must be able to lift and carry 50 lbs
Subject to inside and outside environmental conditions (cold, heat, wind, rain, snow)
Must possess an advanced proficiency with Microsoft Word, Excel, PowerPoint, SharePoint, and Outlook
Balance multiple tasks, changing priorities & operate within a deadline-oriented environment

Benefits

Comp & perks

Health and financial benefits
Tuition assistance
Employee resource groups
Collaborative workspaces
Generous time off and paid holidays
Three weeks’ vacation (immediately upon date of hire), 10 days Personal/Sick time, 12 paid holidays
Paid parental leave
Employee Assistance Program (EAP)
Performance and Recognition – merit increases and reaching milestones

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

Maritime Industry ExperienceKnowledge of Local Maritime LawsAbility to Board VesselsLifting and Carrying 50 lbsOperational Improvement Strategies

Soft Skills

Coaching and MentoringProblem SolvingCollaborationAdaptability to Changing PrioritiesLeadership

Certifications

TWIC Card