Bilingual Customer Service Representative

Koalafi

Bilingual Customer Service Representative for Koalafi assisting customers with lease and loan accounts. Proactively resolving inquiries and identifying trends to improve customer experience.

Posted 7/14/2026full-timeRemote • Alabama, Arizona, Colorado, Connecticut, District of Columbia, Florida, Illinois, Iowa, Kansas, Kentucky, Louisiana, Maryland, Massachusetts, Minnesota, Mississippi, Missouri, Montana, New Hampshire, New Jersey, New Mexico, New York, North Carolina, Ohio, Oregon, Pennsylvania, Rhode Island, South Dakota, Tennessee, Texas, Utah, Virginia, Washington • 🇺🇸 United StatesJunior💰 $22 per hourWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong customer service skills with a focus on resolving lease or loan account inquiries. Proficient in using communication tools and Microsoft Office Suite while effectively managing a high-volume workload in a remote environment.

Highest-signal resume keywords

Customer Service ExperienceProficiency in Microsoft Office SuiteStrong Spanish Language SkillsExperience with Communication ToolsAbility to Identify Trends in Customer Issues

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Customer ServiceMicrosoft Office SuiteSpanish Language ProficiencyData AnalysisProblem Resolution

Soft Skills

Detail OrientedPositive AttitudeStrong Communication SkillsAdaptabilityPrioritization Skills

Tools & Technologies

SlackZoomRemote Communication Tools

Industry Keywords

Inbound CallsLease AccountsLoan AccountsOperational KnowledgeCustomer Feedback

About the role

Key responsibilities & impact

Handle inbound calls from customers, providing excellent customer service in assisting with their lease or loan account
Own Koalafi operational knowledge to provide sound answers when customers have questions
Resolve inbound inquiries and issues independently and escalate as needed
Initiate contact with customers in order to resolve account issues
Proactively identify any trends in customer issues and synthesize feedback to share with management team
Be flexible to perform a number of different tasks as needed, as we continue to test out new technologies and onboard enterprise merchants

Requirements

What you’ll need

1-2 years of experience in a fully remote, customer service role
Excellent verbal and written communication skills
Experience proactively identifying trends in customer issues and surfacing to the right internal stakeholders
Detail oriented and attentive to customer needs, addressing challenges with a positive attitude
Proficiency with the Microsoft Office Suite (Excel/Word/Outlook)
Experience using professional communication and collaboration tools such as Slack, Zoom, or similar platforms
Experience working in a fast-paced, dynamic environment, with strong prioritization skills and ability to handle multiple responsibilities at once
Proven ability to work autonomously in a remote setting, adapt quickly to new information, effectively manage a high-volume workload, and exercise sound judgment in knowing when to seek guidance
You have a reliable internet connection and a quiet, private workspace where you can take calls and Zoom meetings without distraction and discuss sensitive customer details
Strong Spanish language skills, including the ability to speak fluently and communicate clearly in professional settings
Proficiency in reading and writing in Spanish, with accuracy in grammar, vocabulary, and comprehension
Ability to effectively use Spanish in both verbal and written communications to perform essential job duties
Available to work nights and weekends

Benefits

Comp & perks

Comprehensive medical, dental, and vision coverage
20 PTO days + 11 paid holidays
401(k) retirement with company matching
Student Loan & Tuition Reimbursement
Commuter assistance
Parental leave (maternal + paternal)
Inclusion and Associate Engagement Programs