Koalafi

Customer Support

• Handle inbound calls from customers, providing excellent customer service in assisting with their lease or loan account
• Own Koalafi operational knowledge to provide sound answers when customers have questions
• Resolve inbound inquiries and issues independently and escalate as needed
• Initiate contact with customers in order to resolve account issues
• Proactively identify any trends in customer issues and synthesize feedback to share with management team
• Be flexible to perform a number of different tasks as needed, as we continue to test out new technologies and onboard enterprise merchants

Bilingual Customer Service Representative

Data Analyst

• Lead drafting and iteration of risk management policies and standards supporting the non-prime installment product
• Translate policy intent into operational procedures and control requirements
• Establish a lightweight governance cadence for policy review/changes and maintain a living policy repository with change logs
• Design and implement a monitoring framework for the new product that includes risk appetite metrics and early-warning indicators
• Build a recurring executive reporting pack for the leadership team and create self-serve dashboards for day-to-day decision making
• Support product design decisions by quantifying trade-offs among risk, approval rate, unit economics, and customer experience
• Serve as a primary risk analytics partner to Product/Engineering during build, ensuring risk requirements are embedded in workflows

Manager, Business Analytics – Non-Prime Installment Loan

Full-stack Engineer

• Work with Design and Product to improve and maintain the application experience for both our customers and merchant partners
• Review and understand high level feature requirements to propose implementation options and define user stories
• Collaborate cross-domain to further understand potential impacts and limitations of proposed requirements
• Actively engage in agile processes including sprint planning, retrospectives, and daily stand-ups
• Oversee delivery of features step by step: develop implementation plans, coordinate tasks with teammates, communicate with stakeholders, devise testing strategy, and deliver to production
• Help to evaluate priority, troubleshoot, and resolve bugs across the stack
• Research and implement emerging technologies to improve system performance and customer experience
• Drive front-end strategy within the team, with a focusing on maintainability and extendibility
• Champion new ideas to shape strategy for the Tech organization as a whole
• Act as a technical mentor, guiding engineers on best practices and modern standards pertaining to UI development
• Participate in code reviews to ensure high-quality standards as well as share knowledge across the team
• Improve application observability to better understand customer behavior and identify areas for improvement
• Minimize application bundle size and load times to minimize friction
• Utilize AI tooling in day to day tasks to streamline implementation cycles

Lead Fullstack Engineer

Platform Engineer

• Manage a team of engineers
• Own 1:1s, performance reviews, and career development conversations
• Build a team culture that is organized, reliable, and focused on impact
• Be a strong technical contributor
• Own day-to-day technical decisions within the team's scope
• Translate architectural direction into sprint-level tasks
• Build and evolve CI/CD pipelines and delivery automation
• Improve observability and operational readiness across metrics
• Own incident response coordination
• Manage performance management

Lead Platform Engineer

Manager

• Lead analytical efforts to develop and iterate fraud policies
• Evaluate new fraud defense capabilities and data sources
• Strengthen fraud monitoring and reporting frameworks
• Focus on improving Koalafi's resilience against evolving fraud trends
• Ensure fraud controls are effectively embedded in customer and merchant workflows

Manager, Business Analytics – Fraud

Product Manager

• Define and drive the Originations roadmap
• Lead product vision, strategy, roadmap, and execution for the Originations product as an engine for growth
• Develop the product strategy for apply & checkout flows that are reusable across diverse merchant and consumer contexts
• Grow and optimize the Originations funnel
• Drive continuous funnel optimization by identifying conversion opportunities using quantitative data and qualitative insights
• Partner with analytics and engineering to instrument the funnel, generate actionable insights, and run A/B tests

Staff Product Manager – Apply & Checkout Experience

Salesforce Developer

• Build scalable solutions across Salesforce (Apex, LWC, Flows) with strong architectural discipline
• Design clean, maintainable systems using reusable patterns and frameworks
• Own integrations with external systems via APIs and event-driven architectures
• Drive code quality through testing, CI/CD, and modern development practices
• Build reliable, scalable integrations that ensure clean data flow across systems
• Improve system performance, reliability, and operational scalability
• Partner cross-functionally to translate business needs into technical solutions
• Own projects end-to-end: discovery - design - build - deploy - iterate
• Act as a technical escalation point for complex platform and integration issues
• Deliver production grade solutions with strong documentation and long-term maintainability
• Design and deploy AI-powered workflows that automate complex internal processes end-to-end
• Identify high-impact automation opportunities across teams and systems
• Build agentic systems that coordinate actions across tools, data, and workflows
• Leverage LLMs and emerging AI tooling to reduce manual work and increase efficiency
• Develop integrations and automation layers that enable intelligent, autonomous task execution
• Own AI initiatives from concept through production, with strong engineering rigor
• Partner with Product, Data, and Engineering to scale AI capabilities across the organization
• Help define how AI is embedded into core business systems and operations.

Senior Salesforce Developer

Product Designer

• Lead the design efforts of our merchant portal, shaping how retailers manage applications, view customer activity, access reports, and discover marketing opportunities
• Collaborate closely with product managers, developers, and leadership to research, ideate, design, test, and deliver solutions aligned with user needs and business goals
• Track the success of shipped designs through product data and user feedback, iterating to improve experiences
• Contribute to and evolve the Koalafi Design System in Figma, ensuring consistency and quality across every surface of the portal
• Work with tools like Slack, Confluence, and Jira to stay in sync with cross-functional teams

Senior Product Designer, Merchant Experience

• Own and drive the roadmap for the Shared Tech platform
• Lead prioritization and facilitate thoughtful tradeoffs with engineering and product stakeholders, balancing developer velocity, reliability, and long-term platform health
• Align engineering leads and product teams on what platform investments matter most and why
• Lead ongoing discovery with internal engineering teams to surface needs, blockers, and gaps, then translate them into cohesive, reusable platform capabilities
• Partner continuously with engineering to define the what and the why, while empowering the team to determine the how
• Maintain a prioritized backlog with crisp epics and stories, clear acceptance criteria, and measurable outcomes
• Define success metrics and measurement plans
• Event Bus - own the strategy and roadmap for Koalafi's internal event infrastructure; ensure it is reliable, well-documented, and easy for product teams to adopt and extend
• Communications Gateway - own the platform that routes and delivers consumer and merchant communications across channels; ensure it is scalable, auditable, and supports the needs of product teams without requiring bespoke solutions
• Modernization Priorities - partner with engineering to identify, scope, and sequence the highest-impact investments in platform modernization; create the clarity needed for teams to migrate off legacy systems safely and incrementally
• Drive operational excellence by treating performance, reliability, observability, and auditability as foundational requirements
• Partner closely with the Shared Tech Lead to set direction, make tradeoffs, and deliver high-quality platform improvements
• Conduct ongoing discovery with internal engineering and product teams to understand pain points, integration needs, and unmet gaps
• Collaborate with teams across Consumer, Merchant, Credit, and Operations to understand how shared platform capabilities support their roadmaps and where they fall short
• Partner with Security and Compliance to ensure platform services meet the company's regulatory and security requirements
• Build internal communication practices around platform changes, adoption guides, migration timelines, and deprecation notices, so teams can plan around platform evolution

Senior Platform Product Manager

• Implement microservices and event-driven workflows to integrate Koalafi's systems with a third-party loan servicing platform
• Build and maintain REST APIs that support loan origination, payment processing, and customer servicing operations
• Navigate and contribute to existing internal services where the NPIL product intersects with current Koalafi systems — reading unfamiliar code, understanding its intent, and making clean, well-scoped changes
• Develop frontend components in React/TypeScript to support customer-facing and internal tooling as needed
• Write code that is testable, observable, and built to last — not just built to ship
• Work closely with the Tech Lead on system design and integration architecture
• Partner with Product and Compliance to understand requirements and translate them into reliable, compliant implementations
• Participate in code reviews — both giving and receiving feedback with the goal of raising the bar, not just checking a box
• Engage actively in sprint ceremonies: planning, retros, standups — contribute to the team's rhythm, not just your own ticket
• Implement monitoring and alerting at integration points so issues surface before customers notice them
• Support audit logging and data reconciliation requirements inherent to a regulated financial product
• Identify and flag technical risk early — bad news early is always better than bad news late
• Leverage AI development tools to move faster and stay consistent with team patterns

Fullstack Engineer

• Manage a team of engineers with full accountability for their performance, growth, and wellbeing
• Own 1:1s, performance reviews, and career development conversations — providing direct, constructive feedback that helps engineers grow
• Build a team culture that is organized, reliable, and focused on impact
• Mentor engineers through code reviews, pairing, and delivery coaching
• Be a strong technical contributor: carry significant engineering weight alongside the team and actively deliver on high-impact work
• Translate architectural direction into sprint-level tasks the team can act on
• Build and evolve CI/CD pipelines and delivery automation: ensuring deployment safety, consistency, and velocity
• Improve observability and operational readiness across metrics, logging, distributed tracing, and alerting — including actionable dashboards and SLO-based alerting
• Design and implement automation and self-service workflows using infrastructure-as-code, APIs, and developer platforms to reduce developer friction
• Own incident response coordination: drive the process, communicate status, and ensure issues reach the right people
• Participate in the on-call rotation and help drive improvements that reduce incidents and alert noise over time
• Build and maintain operational runbooks, escalation paths, and documentation for team-owned systems
• Drive production readiness as a continuous standard, not a one-time checklist

Engineering Lead, Platform Engineering

• Lead our Product organization, including both Product Management and Product Design functions
• Responsible for company-wide product strategy and roadmap
• Elevate product thinking across the company
• Strengthen discovery and execution capabilities
• Ensure roadmap drives measurable customer and business outcomes
• Balance customer empathy, analytical rigor, and strategic judgment in a fintech environment
• Lead product strategy within a fintech environment, balancing customer growth and compliance
• Partner closely with Risk, Data Science, and Compliance
• Ensure product decisions consider unit economics, risk performance, and long-term value creation
• Establish a culture of analytical rigor and continuous optimization
• Champion structured experimentation practices
• Drive disciplined execution while protecting space for discovery and innovation
• Manage a team of Product and Design leaders

Bilingual Customer Service Representative

Manager, Business Analytics – Non-Prime Installment Loan

Lead Fullstack Engineer

Lead Platform Engineer

Manager, Business Analytics – Fraud

Staff Product Manager – Apply & Checkout Experience

Senior Salesforce Developer

Senior Product Designer, Merchant Experience

Senior Platform Product Manager

Fullstack Engineer

Engineering Lead, Platform Engineering

Vice President – Product

Lead Fullstack Engineer