Koalafi

Account Manager

• Conduct regular visits to merchant locations within your territory, building and maintaining strong relationships by gaining firsthand insight into their needs, challenges, and opportunities.
• Serve as the main point of contact for your assigned stores, ensuring that every merchant receives top-tier service and support.
• Proactively address and resolve operational concerns raised by merchant partners, ensuring timely and effective solutions.
• Track and report key performance indicators (KPIs) for each store. Provide regular updates to both merchant partners and internal partners on metrics and overall performance.
• Lead the onboarding process for new merchant partnerships in collaboration with the NAM, ensuring merchants are equipped with the knowledge and tools to succeed. Provide both group and one-on-one training on products, services, and processes.
• Identify and communicate potential business growth opportunities at the store level, sharing insights with both merchants and internal teams.
• Partner with the National Account Manager (NAM) to develop and execute a strategic territory plan that aligns on key account needs—including marketing initiatives, system integrations, risk management, and prioritized coverage of high-potential, underperforming, and new stores.

Regional Account Manager – Midwest