Senior Product Designer, Merchant Experience

Koalafi

Designing a web-based platform for merchants at Koalafi, enhancing user experience and feedback integration. Collaborate with product teams, ensuring consistent design quality in fintech solutions.

Posted 6/1/2026full-timeRemote • Virginia • 🇺🇸 United StatesSeniorWebsite

About the role

Key responsibilities & impact

Lead the design efforts of our merchant portal, shaping how retailers manage applications, view customer activity, access reports, and discover marketing opportunities
Collaborate closely with product managers, developers, and leadership to research, ideate, design, test, and deliver solutions aligned with user needs and business goals
Track the success of shipped designs through product data and user feedback, iterating to improve experiences
Contribute to and evolve the Koalafi Design System in Figma, ensuring consistency and quality across every surface of the portal
Work with tools like Slack, Confluence, and Jira to stay in sync with cross-functional teams

Requirements

What you’ll need

5+ years of experience in a UX/UI/product design role, working closely with product managers and developers throughout the design process
Proven experience designing and shipping complex web applications or B2B portals, with a strong grasp of responsive design principles and web interaction patterns
Expert-level Figma skills, including components, auto-layout, grids, slots, variables, and prototyping
Experienced in running end-to-end design research and design thinking exercises, including user interviews, synthesis, and workshops
Comfortable juggling multiple projects simultaneously within fast-paced development teams
Deep empathy for users, with the ability to conduct interviews, analyze feedback, and use product data to prioritize the right problems
Ability (and eagerness) to present findings, proposals, and outcomes to leaders across the organization
Experience contributing to or owning a shared design system, with a meticulous eye for detail
Experience in the fintech industry or working with financial products

Benefits

Comp & perks

Comprehensive medical, dental, and vision coverage
20 PTO days + 11 paid holidays
401(k) retirement with company matching
Student Loan & Tuition Reimbursement
Commuter assistance
Parental leave (maternal + paternal)
Inclusion and Associate Engagement Programs

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

UX designUI designproduct designresponsive designweb interaction patternsFigmadesign researchdesign thinkingprototypingdesign system

Soft Skills

collaborationcommunicationempathyproblem prioritizationpresentation skillsmultitaskingattention to detail