Senior Platform Product Manager

Koalafi

Senior Platform Product Manager leading the Shared Tech team to enhance platform capabilities at Koalafi. Collaborating across product and engineering teams to drive improvements in scalability and reliability.

Posted 6/1/2026full-timeRemote • Virginia • 🇺🇸 United StatesSeniorWebsite

About the role

Key responsibilities & impact

Own and drive the roadmap for the Shared Tech platform
Lead prioritization and facilitate thoughtful tradeoffs with engineering and product stakeholders, balancing developer velocity, reliability, and long-term platform health
Align engineering leads and product teams on what platform investments matter most and why
Lead ongoing discovery with internal engineering teams to surface needs, blockers, and gaps, then translate them into cohesive, reusable platform capabilities
Partner continuously with engineering to define the what and the why, while empowering the team to determine the how
Maintain a prioritized backlog with crisp epics and stories, clear acceptance criteria, and measurable outcomes
Define success metrics and measurement plans
Event Bus - own the strategy and roadmap for Koalafi's internal event infrastructure; ensure it is reliable, well-documented, and easy for product teams to adopt and extend
Communications Gateway - own the platform that routes and delivers consumer and merchant communications across channels; ensure it is scalable, auditable, and supports the needs of product teams without requiring bespoke solutions
Modernization Priorities - partner with engineering to identify, scope, and sequence the highest-impact investments in platform modernization; create the clarity needed for teams to migrate off legacy systems safely and incrementally
Drive operational excellence by treating performance, reliability, observability, and auditability as foundational requirements
Partner closely with the Shared Tech Lead to set direction, make tradeoffs, and deliver high-quality platform improvements
Conduct ongoing discovery with internal engineering and product teams to understand pain points, integration needs, and unmet gaps
Collaborate with teams across Consumer, Merchant, Credit, and Operations to understand how shared platform capabilities support their roadmaps and where they fall short
Partner with Security and Compliance to ensure platform services meet the company's regulatory and security requirements
Build internal communication practices around platform changes, adoption guides, migration timelines, and deprecation notices, so teams can plan around platform evolution

Requirements

What you’ll need

5+ years of product management experience with a focus on building and shipping technical, platform, or shared-services products
Strong systems thinker with enough technical fluency to earn engineers' trust, translate their needs into a roadmap, and make sound tradeoffs between short-term wins and long-term platform health
Demonstrated ability to lead and influence cross-functional teams toward a common goal without direct authority, with excellent written and verbal communication across technical and non-technical audiences
Comfortable operating in ambiguous environments - able to create structure, clarity, and momentum where none exists
Experience using data and instrumentation to inform prioritization and evaluate the success of platform investments
Strong passion for AI and LLMs and their potential to unlock efficiencies; actively follows the space and brings a point of view on where these technologies can create meaningful leverage in platform products and internal workflows
Experience in fintech, lending, or regulated-industry engineering environments (preferred)
Familiarity with observability tooling, data infrastructure, or API platform work (preferred)
Exposure to developer experience programs, internal developer portals, or platform engineering practices (preferred)
Background working with or alongside Security and Compliance in a financial services context (preferred)

Benefits

Comp & perks

Comprehensive medical, dental, and vision coverage
20 PTO days + 11 paid holidays
401(k) retirement with company matching
Student Loan & Tuition Reimbursement
Commuter assistance
Parental leave (maternal + paternal)
Inclusion and Associate Engagement Programs

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

product managementtechnical product developmentdata instrumentationplatform modernizationevent infrastructureAPI platform workobservability toolingdeveloper experience programsmigration planningsuccess metrics

Soft Skills

systems thinkingcross-functional leadershipcommunicationinfluence without authorityoperating in ambiguitycreating structureclaritymomentumcollaborationproblem-solving