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Customer Service Representative
Lori Henry State Farm InsuranceCustomer Service Representative assisting State Farm policyholders with service requests and claims support while achieving in-book sales goals. Collaboration with agency team members in a fully remote environment.
Posted 7/15/2026full-timeRemote • Pennsylvania • 🇺🇸 United StatesJunior💰 $45,000 - $65,000 per yearWebsite
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in delivering exceptional customer service and managing policy changes, billing inquiries, and claims processes. Proficient in cross-selling and maintaining accurate documentation while achieving sales goals in a remote environment.
Highest-signal resume keywords
Active Property & Casualty LicenseLife & Health LicenseState Farm Agency ExperienceCustomer Service ExcellenceSales Goal Achievement
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Policy ChangesBilling QuestionsClaims Process SupportPolicy ReviewsCross-SellingDocumentation MaintenanceNeeds-Based Recommendations
Soft Skills
CollaborationIndependent Work
Tools & Technologies
State Farm Systems
Certifications & Qualifications
Property & Casualty LicenseLife & Health License
Industry Keywords
Customer ExperienceIn-Book Sales GoalsPolicy EndorsementsRemote Work
About the role
Key responsibilities & impact- Deliver exceptional customer service for existing State Farm policyholders
- Assist customers with policy changes, billing questions, endorsements, and renewals
- Support customers through the claims process and follow up as needed
- Conduct policy reviews to ensure coverage remains accurate and complete
- Identify opportunities to cross-sell or strengthen coverage within the existing book of business
- Maintain detailed and accurate documentation in State Farm systems
- Collaborate with agency team members to deliver a seamless customer experience
- Meet monthly in-book sales goals through needs-based recommendations
Requirements
What you’ll need- Active Property & Casualty license required
- Life & Health license required
- Minimum 1 year prior State Farm agency experience required
- Ability to work independently in a remote environment
Benefits
Comp & perks- 401(k) matching
- Bonus based on performance
- Competitive salary
- Dental insurance
- Health insurance
- Opportunity for advancement
- Paid time off
- Training & development