Lori Henry State Farm Insurance

Customer Support

• Deliver exceptional customer service for existing State Farm policyholders
• Assist customers with policy changes, billing questions, endorsements, and renewals
• Support customers through the claims process and follow up as needed
• Conduct policy reviews to ensure coverage remains accurate and complete
• Identify opportunities to cross-sell or strengthen coverage within the existing book of business
• Maintain detailed and accurate documentation in State Farm systems
• Collaborate with agency team members to deliver a seamless customer experience
• Meet monthly in-book sales goals through needs-based recommendations

Customer Service Representative