Senior System Reliability & Support Specialist – Production Support

PNC

Systems Reliability and Support Specialist at PNC ensuring stability and compliance in technology systems. Responsible for maintenance, incident detection, and support of various systems and services.

Posted 7/23/2026full-timePittsburgh • Alabama, Arizona, Colorado, Pennsylvania, Texas • 🇺🇸 United StatesSenior💰 $75,000 - $137,500 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in system monitoring, maintenance, and support, ensuring compliance with technology standards while effectively managing incident resolution and root cause analysis. Proficient in leading application governance and transferring knowledge to junior staff.

Highest-signal resume keywords

Production SupportLinux Server UpgradeWindows Server UpgradeDynatraceSQL/ETL

ATS Keywords

Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Incident DetectionRoot Cause AnalysisSystem MonitoringPerformance MetricsCapacity Management

Soft Skills

Knowledge TransferCommunication

Tools & Technologies

JiraConfluenceService NowLogscale

Industry Keywords

Technology StandardsApplication GovernanceContinuous AvailabilityAudit Compliance

Tech Stack

Tools & technologies

ETLLinuxSQL

About the role

Key responsibilities & impact

Monitor, maintain and support systems and software to ensure stability and compliance to technology standards.
Performs maintenance, including installation of patches and upgrades with an understanding of the production environment and goal of continuous availability.
Incident detection, resolution and/or escalation.
Conducts root cause analysis and correction resulting in prevention.
Monitors systems availability, performance, and capacity against baseline metrics and reports trends.
Reports out information to support stabilization.
Develops in depth knowledge of supported systems and applications and transfers knowledge to more junior staff.
Leads application governance, such as required attestations, continuity testing, impact analysis, responding to audit/regulatory inquiries and complying with technology standards.

Requirements

What you’ll need

3+ years of relevant / direct industry experience
Production Support and related documentation
Operating systems upgrade for Linux and Windows servers
Dynatrace / Logscale
Jira/Confluence, Service Now, SQL/ETL – (SQL server installation and queries) (ETL - would require ability to code if necessary, triage and detect errors/troubleshooting)
University / college degree or comparable combination of education, job specific certification(s), and experience (including military service) may be considered.
No Required Certification(s)
No Required License(s)

Benefits

Comp & perks

medical/prescription drug coverage (with a Health Savings Account feature)
dental and vision options
employee and spouse/child life insurance
short and long-term disability protection
401(k) with PNC match
pension and stock purchase plans
dependent care reimbursement account
back-up child/elder care
adoption, surrogacy, and doula reimbursement
educational assistance, including select programs fully paid
a robust wellness program with financial incentives
maternity and/or parental leave
up to 11 paid holidays each year
9 occasional absence days each year, unless otherwise required by law
between 15 to 25 vacation days each year, depending on career level; and years of service