Licensed Skincare Esthetician, Customer Service Representative

ACC Premiere

Licensed Skincare Esthetician providing customer service and virtual skincare consultations for multiple brands. Engaging with consumers and maintaining service excellence through various communication channels.

Posted 7/18/2026part-timeRemote • Connecticut, Florida, New Jersey, North Carolina, Ohio, Pennsylvania, Tennessee • 🇺🇸 United StatesJunior💰 $20 - $30 per hourWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in providing exceptional customer service and conducting virtual skincare consultations while maintaining a strong knowledge of skincare products and industry trends. Proficient in documentation, organization, and effective communication to enhance customer satisfaction and resolve concerns efficiently.

Highest-signal resume keywords

Licensed Esthetician CertificationCustomer Service ExperienceVirtual Consultation SkillsSkincare Product KnowledgeCRM Platform Familiarity

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Skincare EducationProduct RecommendationDocumentation SkillsTime ManagementMultitasking

Soft Skills

Verbal CommunicationWritten CommunicationProfessional PresenceOrganizational Skills

Tools & Technologies

Video Conferencing PlatformsCustomer Service Software

Certifications & Qualifications

Licensed Esthetician

Industry Keywords

Skincare Industry TrendsCustomer Satisfaction StandardsAdverse Event Reporting

About the role

Key responsibilities & impact

Provide exceptional customer service through phone, email, live chat, text messaging, and virtual consultations.
Conduct scheduled and on-demand virtual skincare consultations using video conferencing platforms.
Educate consumers on skincare products, ingredients, routines, and best practices.
Recommend products based on consumers' skin concerns and goals while adhering to company guidelines.
Answer questions regarding products, orders, ingredients, usage, and skincare routines.
Resolve customer concerns, complaints, returns, and exchange requests professionally and efficiently.
Accurately document customer interactions, consultation notes, product recommendations, and case resolutions.
Follow established protocols for escalated customer concerns, including adverse event reporting.
Stay current on product knowledge, company policies, systems, and skincare industry trends.
Meet established quality, productivity, and customer satisfaction standards.
Collaborate with internal departments to ensure timely issue resolution and exceptional consumer experience.

Requirements

What you’ll need

Current Licensed Esthetician certification
Minimum one year of customer service experience
Strong passion for skincare and skin health
Excellent verbal and written communication skills
Professional and confident on-camera presence for virtual consultations
Strong organizational, documentation, and time management skills
Ability to multitask while navigating multiple computer systems
Ability to work independently in a remote environment
Two or more years of hands-on esthetician experience (preferred)
Experience recommending professional skincare products (preferred)
Familiarity with CRM platforms and customer service software (preferred)

Benefits

Comp & perks

Paid training
Supply of necessary equipment