ACC Premiere

Customer Support

• Provide exceptional customer service through phone, email, live chat, text messaging, and virtual consultations.
• Conduct scheduled and on-demand virtual skincare consultations using video conferencing platforms.
• Educate consumers on skincare products, ingredients, routines, and best practices.
• Recommend products based on consumers' skin concerns and goals while adhering to company guidelines.
• Answer questions regarding products, orders, ingredients, usage, and skincare routines.
• Resolve customer concerns, complaints, returns, and exchange requests professionally and efficiently.
• Accurately document customer interactions, consultation notes, product recommendations, and case resolutions.
• Follow established protocols for escalated customer concerns, including adverse event reporting.
• Stay current on product knowledge, company policies, systems, and skincare industry trends.
• Meet established quality, productivity, and customer satisfaction standards.
• Collaborate with internal departments to ensure timely issue resolution and exceptional consumer experience.

Licensed Skincare Esthetician, Customer Service Representative