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Bilingual Customer Service, Spanish-English
TTECBilingual Customer Service Representative providing support remotely for government contracts. Responsibilities include consulting with neighbors, resolving inquiries, and ensuring customer satisfaction.
Posted 7/23/2026full-timeRemote • Alaska, California, Colorado, Connecticut, District of Columbia, Hawaii, Illinois, Iowa, Maine, Maryland, Massachusetts, Minnesota, Missouri, New Hampshire, New Jersey, New York, North Carolina, North Dakota, Ohio, Oregon, Pennsylvania, Rhode Island, Vermont, Washington, Wisconsin • 🇺🇸 United StatesJunior💰 $18 per hourWebsite
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates strong customer service skills with a focus on active listening and effective communication. Bilingual proficiency in English and Spanish enhances the ability to consult and resolve customer inquiries across various channels.
Highest-signal resume keywords
Customer Service ExperienceBilingual CommunicationActive ListeningProblem ResolutionComputer Proficiency
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Customer Service ExperienceComputer Experience
Soft Skills
Great Written CommunicationGreat Verbal CommunicationPatienceUnderstanding
Industry Keywords
BilingualSpanish-EnglishUS Citizen
About the role
Key responsibilities & impact- Consult with neighbors on available services that can support their situation
- Provide best solutions for needs via a variety of communication channels including voice, email or chat
- Respond to customer inquiries with active listening
- Resolve customer issues with patience and understanding
Requirements
What you’ll need- 6 months or more of customer service experience
- High school diploma or equivalent
- Great written and verbal communication skills in Spanish-English
- Computer experience
- Bilingual in English and Spanish
- Must be a US citizen
Benefits
Comp & perks- Supportive of your career and professional development
- An inclusive culture and community minded organization where giving back is encouraged
- A global team of curious lifelong learners guided by our company values