TTEC

Human Resources

• Support the business on people matters, primarily through our ticketing system.
• Ensure onboarding documentation and information within is checked and saved in the correct manner.
• Maintain compliance with local employment and benefits laws and regulations.
• Assist in the development and implementation of our policies.
• Creation, signing, delivery and filing of employee documentation.
• Ensure the timely and accurate update of employee data.
• Ensure leaver information is obtained and shared with payroll and employees, ensuring we meet legislation.
• Support monthly payroll administration in relation to new hires, leavers and employee changes.

Human Resources Administrator

• Ensure accurate administration and implementation of new initiatives around culture and performance.
• Support the business on people matters through ticketing system.
• Maintain compliance with local employment and benefits laws and regulations.
• Assist in the development and implementation of policies.
• Support monthly payroll administration in relation to new hires, leavers and employee changes.
• Ensure timely and accurate update of employee data.

Sales

• Work directly with external brokers to establish rapport/connection and build confidence in our Healthcare Insurance.
• Identify and rectify any complicated Broker, Group or Member related issues relating to our insurance benefits, claim processes, enrollment, and billing processes for all lines of business.
• Provide concierge level support to the brokers, who serve as a key acquisition channel, as they sell our product in our markets.

Sales Concierge

Customer Support

• Support customers of an iconic global luxury retail brand
• Use your fashion sense and appreciation for exceptional service to help exclusive customers shop
• Resolve questions about their orders
• Implement white glove treatment to resolve issues
• Answer incoming communications from customers
• Conduct research to provide answers for customers to resolve their issues
• Understand customers’ needs and provide alternative solutions including upselling products or services

Customer Service Representative – Luxury Retail – English

• Work directly with external brokers to establish rapport/connection and build confidence in our Healthcare Insurance
• Identify and rectify any complicated Broker, Group or Member related issues relating to our insurance benefits, claim processes, enrollment, and billing processes for all lines of business
• Provide concierge level support to the brokers, who serve as a key acquisition channel, as they sell our product in our markets

Customer Support Associate

• Answer incoming communications from customers
• Conduct research to provide answers for customers to resolve their issues

Customer Service Representative

• Answer incoming communications from customers
• Conduct research to provide answers for customers to resolve their issues
• Recommendations of products or services
• Closing a sale may be required

Customer Service Representative – Luxury Retail

Insurance

• Answer incoming communications from customers
• Conduct research to provide answers for customers to resolve their issues
• Some upselling of products or services to existing customers may be required

Licensed Property & Casualty Insurance Agent

• Answer incoming communications from customers
• Conduct research to provide answers for customers to resolve their issues
• Resolve escalated or complex calls from customers
• Consult on products with compassion or resolving their issues with a smile

Human Resources Administrator

Human Resources Administrator

Sales Concierge

Customer Service Representative – Luxury Retail – English

Customer Support Associate

Customer Service Representative

Customer Service Representative – Luxury Retail

Licensed Property & Casualty Insurance Agent

Bilingual Customer Service Representative – Spanish, English