TTEC

Customer Support

• Bringing humanity to business as a Healthcare Customer Service Representative
• Recommend upgrades to health plans
• Conduct research and do outbound calls regarding health care benefit and eligibility questions
• Assist members with logging into their online health account and locating doctor and facility information

Healthcare Customer Service Representative

• Answer incoming communications from customers
• Conduct research to provide answers for customers to resolve their issues

Bilingual Healthcare Customer Service Representative – Spanish, English

Operations

• Collaborate with the Global VP of Transformation/LPM to develop and maintain a prioritized portfolio of improvement initiatives aligned to strategic objectives and OKRs.
• Lead high impact DMAIC/DMADV projects from charter to control, using statistical methods and data visualization to quantify baselines, measure impact, and sustain gains, standardize processes and controls; implement PokaYoke, 5S, SMED, and visual management where applicable.
• Translate improvement insights into actionable roadmaps; facilitate workshops (Kaizen, A3 thinking, fishbone, hypothesis-driven problem solving).
• Define and track KPIs, leading/lagging indicators, and control plans; build dashboards and cadences that sustain improvements postimplementation and use statistical analysis (e.g., hypothesis testing, regression, DOE, capability analysis) to validate root causes and solutions.
• Work with Agile Coaches, RTEs, Product Management, and Finance to align CI work with Program Increments, PI Objectives, and Lean Budget Guardrails and improve flow metrics (cycle time, WIP, throughput, predictability), reduce handoffs, and optimize value delivery across teams of teams

Senior Consultant, Process Improvement

Product Designer

• Collaborate with product managers, developers, and other stakeholders to understand project requirements and user needs
• Develop user personas, user journeys, and wireframes that illustrate design concepts and solutions
• Design high-quality interfaces and user experiences that are visually appealing, intuitive, and consistent with industry best practices and brand guidelines
• Conduct user research and usability testing to validate design decisions and iterate on designs as needed
• Create interactive prototypes to communicate design concepts and gather feedback from stakeholders and learners
• Work closely with developers to ensure that designs are implemented accurately and efficiently
• Stay up-to-date with industry trends, design tools, and emerging technologies to continually improve design skills and techniques

UI/UX Designer

Frontend Engineer

• Design and make technical decisions for React projects
• Code and document with JavaScript, HTML and CSS
• Implement complete and functional user interfaces in the form of a web or mobile app with the latest front end technologies
• Perform product analysis and development tasks of increasingly complex nature which may require extensive research and analysis
• Communicate with a wide range of internal and external clients

Web UI Developer

Learning and Development

• Build, incubate, test, and go live with learning solutions that bring about great learning experiences across multiple clients, verticals, and geographies
• Keep the learner experience front-and-center in everything you do, applying human-centered design and design thinking in an agile and multidisciplinary environment
• Support the Global Learning Delivery Project Management team in the curriculum design and redesign
• Leverage learning data to monitor performance, predict learner success, and deliver the right outcomes
• Conduct research on learning tools and platforms

Instructional Designer

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Bilingual Customer Service Representative – Spanish-English

Insurance

• Initiate consultative sales calls to prospective and existing customers interested in pet insurance
• Clearly explain coverage options, benefits, and key details so customers know exactly what they're choosing
• Conduct needs assessments to identify suitable insurance plans and recommend additional or alternative coverage through upselling and cross‑selling when appropriate
• Guide customers through the application and enrollment process, ensuring information accuracy and regulatory compliance
• Follow up with leads and customers and keep CRM records complete and current

Licensed Property & Casualty Insurance Sales Agent

Customer Service Representative

Consultant

• Responsible for reviewing and coordinating pricing to new and existing clients within TTEC’s BPO segments
• Advising Sales, Finance and Operational leadership on details related to engagement pricing
• Assisting in special projects, which includes developing new pricing methodologies, documenting deal terms, financial analysis, etc.
• Providing and reviewing pricing across all segments to ensure that pricing is timely, accurate and complete
• Continuous development and refinement of pricing models to provide insight to the business and competitive pricing for clients
• Clearly define risks and opportunities within deal structures so that business leaders can make informed decisions
• Monitor pricing outcomes to actual results, industry trends, and integrate learning into pricing strategy and methodology
• Member of cross functional teams of Sales, Client Success, Sales Solutions, Human Capital, Operations, Finance, and Technology to drive the best result for the client and the business
• Drive pricing improvements that incorporate multiple element solutions and solutions across all business units
• Work cross functionally to improve the quality of pricing inputs and outputs
• Leverage process and technology to drive improved accuracy and timeliness of pricing solutions and deal models for both prospective and current clients
• Develop and deliver management reports on a periodic basis as well as provide ad hoc reporting to business leaders on the drivers of profitability by client, program and location
• Research location specific cost structures and model what-if pricing scenarios
• Project-manage multiple stakeholders to come to ideal approaches for pricing individual deals that balances market-competitiveness with profitability
• Updates to client pricing for renewals, CPI, Fx updates, etc.

Bid & Pricing Consultant

• Answer incoming communications from customers
• Conduct research to provide answers for customers to resolve their issues
• Understand customers’ needs and provide alternative solutions including upselling products or services

Customer Service Representative – Luxury Retail, English

Customer Service Representative – Luxury Retail

Insurance Customer Support Associate

• Assist individuals in understanding their coverages and selecting the right products
• Provide full lifecycle customer service and sales support
• Respond to customer inquiries with compassion and active listening
• Identify additional needs and help customers upgrade products or services