TTEC

Business Intelligence Analyst

• Monitor performance, provide insights and recommendations relating to program performance indicators and program metrics
• Manage and support day-to-day operations, process, and reporting
• Deliver timely and accurate associate level performance, efficiency, and reliability reporting at the enterprise level
• Maintain and deliver daily, weekly and monthly enterprise performance reports/dashboards
• Reporting on attrition, absenteeism, and other performance and compliance metrics
• Maintain database records and perform routine audits of data validating proper site, client, and project relationships
• Build and develop reports both proactively and in response to business need to improve operational efficiencies
• Develop and maintain center operations data solutions that utilize IEX, Qualtrics, Tableau, Genesys, GI2, SQL Server and other data management and Business Intelligence tools
• Provide insights and analytics to help operations in improving processes, productivity and efficiency key performance indicators

Associate Reporting Analyst

• Monitor performance, provide insights and recommendations relating to program performance indicators and program metrics
• Manage and support day-to-day operations, process, and reporting
• Deliver timely and accurate associate level performance, efficiency, and reliability reporting at the enterprise level
• Maintain and deliver daily, weekly and monthly enterprise performance reports/dashboards
• Reporting on attrition, absenteeism, and other performance and compliance metrics report
• Maintain database records and perform routine audits of data validating proper site, client, and project relationships
• Build and develop reports both proactively and in response to business need to improve operational efficiencies
• Develop and maintain center operations data solutions that utilize IEX, Qualtrics, Tableau, Genesys, GI2, SQL Server and other data management and Business Intelligence tools
• Provide insights and analytics to help operations in improving processes, productivity and efficiency key performance indicators

• Deliver timely and accurate associate level performance, efficiency, and reliability reporting at the enterprise level
• Maintain and deliver daily, weekly and monthly enterprise performance reports/dashboards
• Reporting on attrition, absenteeism and other performance and compliance metrics report
• Maintain database records and perform routine audits of data validating proper site, client, and project relationships
• Build and develop reports both proactively and in response to business need to improve operational efficiencies
• Develop and maintain center operations data solutions that utilize IEX, Qualtrics, Tableau, Genesys, GI2, SQL Server and other data management and Business Intelligence tools
• Provide insights and analytics to help operations in improving processes, productivity and efficiency key performance indicators

Customer Support

• Bring your passion and strong product and brand knowledge to recommend upgrades to health plans
• Conduct research and do outbound calls to provide answers for customers
• Assist members with logging into and understanding their online health account

Healthcare Customer Service Representative

Insurance

• Answer incoming communications from customers
• Conduct research to provide answers for customers to resolve their issues
• Some upselling of products or services to existing customers may be required

Licensed Property & Casualty Insurance Agent

• Work directly with external brokers to establish rapport/connection and build confidence in our Healthcare Insurance
• Identify and rectify any complicated Broker, Group or Member related issues relating to our insurance benefits, claim processes, enrollment, and billing processes for all lines of business
• Provide concierge level support to the brokers, who serve as a key acquisition channel, as they sell our product in our markets

Bilingual Insurance Customer Support Associate – Spanish-English

Account Executive

• Work effectively to service, enhance and build relationships with current and future customers
• Focus on achieving revenue quotas
• Provide professional customer service to commercial, public sector or consumer customers
• Get answers for customers quickly, consult on products with compassion, and resolve their issues
• Negotiate, recommend, quote, and handle objections and rebuttals during customer interactions
• Report to Team Lead and contribute to team success

Sales Representative, Outbound B2B

• Support customers of an iconic global luxury retail brand
• Answer incoming communications from customers
• Conduct research to provide answers for customers to resolve their issues
• Recommendations of products or services close a sale may be required
• Report to Team Lead and contribute to customer experience and team success

Customer Service Representative, Luxury Retail

• Work as an Online Sales Representative - Outbound B2B working remotely to bring humanity to business
• Service, enhance and build relationships with current and future customers
• Achieve revenue quotas and provide professional customer service to commercial, public sector or consumer customers
• Bring passion for negotiating and strong product and brand knowledge, handle objections and rebuttals during customer interactions
• Recommend, quote, and negotiate product knowledge with customers while identifying and handling all sales opportunities
• Report to Team Lead and contribute to team and customer experience success
• Training from day one, coaching, and ongoing learning resources

Sales Representative – Outbound B2B

• Consult with your neighbors on the available services that can support their situation
• Provide the best solutions for their need via a variety of communication channels that could include voice, email or chat
• Respond to customer inquiries with active listening
• Resolve customer issues with patience and understanding
• Support US residents during times of natural disaster as part of Emergency Response Team called on within 48-72 hours’ notice
• Report to Team Lead and contribute to customer experience and team success

Bilingual Customer Service, Spanish/English, Public Trust Clearance

• Answer incoming communications from customers via calls, emails and other message formats
• Conduct research to provide answers for customers to resolve their issues
• Utilize system tools and other resources to find the best contact information for customers and proceed to update systems
• Organize and arrange preventive maintenance site visits to be as efficient as possible, minimizing travel time and multiple visits to the same site
• Communicate with customers and Field Engineers via phone and email to schedule and reschedule appointments
• Mentor junior team members and provide training on best practices
• Contribute to the success of the customer experience and the success of the team; report to a Team Lead
• Participate in training, webcam-enabled engagement and ongoing coaching to develop skills

TTEC

Associate Reporting Analyst

Associate Reporting Analyst

Associate Reporting Analyst

Healthcare Customer Service Representative

Licensed Property & Casualty Insurance Agent

Bilingual Insurance Customer Support Associate – Spanish-English

Sales Representative, Outbound B2B

Customer Service Representative, Luxury Retail

Sales Representative – Outbound B2B

Bilingual Customer Service, Spanish/English, Public Trust Clearance

Senior Customer Service Representative, English Speaker

Quality Assurance Analyst, Remote