TTEC

Customer Support

• Answer incoming communications from customers via calls, emails and other message formats
• Conduct research to provide answers for customers to resolve their issues
• Utilize system tools and other resources to find the best contact information for customers and proceed to update systems
• Organize and arrange preventive maintenance site visits to be as efficient as possible, minimizing travel time and multiple visits to the same site
• Communicate with customers and Field Engineers via phone and email to schedule and reschedule appointments
• Mentor junior team members and provide training on best practices
• Contribute to the success of the customer experience and the success of the team; report to a Team Lead
• Participate in training, webcam-enabled engagement and ongoing coaching to develop skills

TTEC

Senior Customer Service Representative, English Speaker

Quality Assurance Analyst, Remote